VICTOR L. ESCOBAR
SUMMARY Resourceful professional with a unique combination of technical problem solving and presentation skills.
Success based on a personal commitment to succeed.
2014-2018 CONSOLIDATED TECHNOLOGIES INC.
Senior Technical Service Organization Engineer
Responsible for installing, configuring, upgrading and maintaining Nectar Management Software for the purpose of monitoring customer onsite Avaya Communication Manager and Avaya IP Office phones systems
Responsible for Monitoring and responding to Nectar alerts and email notifications of problems with customer Avaya phone systems.
Managed over 180 separate customer accounts Using the Nectar Management software as the initial point of contact.
Responsible for responding to customer opened trouble tickets regarding problems with their Avaya phone system and managing issues to resolution.
2012-2014 NECTAR CORPORATION
Senior Service Engineer
Responsible for answering all customer calls related to problems with Nectar software & hardware.
Responsible for customer tickets regarding problems with RIG Software and hardware.
Interface with Development Engineering Team to identify software undocumented behavior.
Initial point of contact for ConvergeOne in order to facilitate and eliminate any service related issues.
Responsible for any adds, moves or upgrades of in-house Avaya Phone System.
2011-2012 CAROUSEL INDUSTRIES
Responsible for initial set up and testing in a lab environment of all AVAYA convergence products including SAL servers and AVAYA System Platform.
Senior Software Specialist
Responsible for Programming and final testing of Avaya Communication Manager in all servers including S8300, S8400, DL360 servers and system platforms.
Responsible with interfacing with customer for the purpose of database collection for system set up.
Projects included migration of large manufacturing plant with over 800 employees from legacy Avaya equipment to G650 cabinets and System Platform Servers.
Projects included migration and consolidation of large university in Atlanta. Each dorm had standalone PBX. Project entailed moving to G650 cabinets form SI cabinets, moving of all circuit packs changing port locations for all stations and changing station numbers.
2004-2011 JUMA TECHNOLOGY
Senior Systems Engineer
AVAYA Certified Expert
Responsible for initial set up and testing, in a lab environment, of all AVAYA Convergence products such the S8800 Media Servers, S8700 Media Server, S8500 Media Servers, S8300 Media Servers, AVAYA AUDIX Messaging products, Avaya AES Servers and SIP Servers.
Tier III level support for existing Juma Maintenance customers.
Certified on AVAYA Modular Messaging Voice Mail
Responsible for day to day adds moves and changes to Juma PBX & Voice mail
Projects included migration of large health insurance company with 5 regional offices, 3 satellite offices & 13 community offices to one Avaya PBX with 1 main pair of redundant core processor, 1 pair redundant ESS processor, 5 LSP processors.
Projects included migration of large law firm to in lower Manhattan to a converged PBX & Avaya One-X Communicator.
2002-2004 EXPANETS/AVAYA LLC
Responsible for initial set up and testing, in a lab environment, of all AVAYA Convergence products such the S8700 IP Connect, S8700 Multi-Connect, S8300 Media Servers and the AVAYA AUDIX Messaging products.
Responsible for initial implementation of the AVAYA Message Manager Solution.
Provided additional offsite support for Expanets/AVAYA LLC technicians.
Provided customer post implementation hot line support.
Trained on Expanets/AVAYA LLC Smart Connect Solution.
Projects included migration of one of NYC largest law firms from Mitel PBX & Octel Voicemail system to Avaya PBX & Modular Messaging.
1995 – 2002 LUCENT TECHNOLOGIES /EXPANETS
Systems Consultant / Project Manager
Project Manager for all new installations of Lucent’s full line of equipment in New York City for Mid-sized clients
Responsible for technical Pre-Post sales support of Sales Team
Responsible for Design of all systems after sale is closed
Coordinate and handle all major implementations of the following equipment to client sites, Definity G2, G3, Merlin Legend, Merlin Magic, Intuity / Audix, Octel, and CAS for Windows
Proficient in traffic analysis, system sizing and equipment room design, frames, cabling systems, and various circuit delivery platforms.
Oversee design and installation of mid-size call center related projects
Provide all client follow-up support as well as any training needed by the client.
Trained on Avaya’s IP Solutions such as the Definity IP600, IP-4600 series sets, Definity IP-Softphones, R300 Remote Office Communicator and The Cajun P333T Stackable Switch.
1993 – 1995 LUCENT TECHNOLOGIES
Responsible for all sale activities of the full line of Lucent products in a Pre-determined geographic area.
Maintained sales revenue of over 100% of quota for 2 straight years.
NEW YORK CITY TECHNICAL COLLEGE
Bachelor of Technology Degree in Electro-Mechanical Engineering Technology
BRONX COMMUNITY COLLEGE
AAS Degree in Electrical Engineering Technology