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Technology Manager

Toronto, Ontario, Canada
November 11, 2018

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Results oriented professional with ** years of enterprise experience in leading and managing software engineering teams. Experienced in all stages of software development lifecycle in both Waterfall and Agile environment. Demonstrated success in overseeing technology initiatives and program transformations. Effective communicator, proven ability at recruiting talents and building high performing teams.

Scotiabank - Toronto, ON 2017 - Present

A multinational bank with a strong international presence that offers both personal and commercial operations

Senior Manager Development, AML (Anti Money Laundering) Technology

Managed 30+ direct reports to deliver on Global AML Transformation Program. Reported to the Director of Development.

● Built and expanded team organically to handle tactical and strategic deliverables simultaneously

● Increased efficiency by 50% through improved development practices and coordinated release planning

● Supported Name Scanning, Transaction Monitoring and Client Risk Rating with consolidated global core banking data

● Reduced false positives in the alerts with improved data mapping, standardization and risk modeling

● Established program roadmaps for KYC workstreams with Business stakeholders to support OFSI/Fintrac commitments

● Led the design of the Enterprise AML Data Model in Hadoop to ingest and consolidate source systems for monitoring

● Strengthened Agile tool sets by building automated testing framework and CICD pipeline for ETL developments

● Managed migration of legacy applications to Hadoop and Cloud Platforms

● Established onshore/offshore teams for 24/7 support, development, and BAU activities

● Recipient of Scotiabank Enterprise Technology “Best of the Best” 2017, and 2018

Capital One Canada - Toronto, ON 2015 - 2017

A financial institution creating innovative solutions in the credit card market space

Manager, Software Engineering

Managed 15 direct reports to deliver mobile, web, and process applications. Reported to the Senior Director of Software Engineering.

● Implemented initial release of iOS and Android flagship wallet app for 500K+ customers in less than 6 months

● Built rolling 3 month product roadmaps with Mobile Team and Product Owner to deliver on mobile functionalities

● Reduced build time, established cloud automation testing, and improved code quality by strengthening build pipelines

● Improved sprint delivery efficiency by reducing team dependencies and facilitating knowledge transfer from SMEs

● Built strong partnership with US Enterprise development teams for cross-collaboration to reduce development time

● Evolved the mobile platform architecture and roadmap with Zuul, Eureka, Hysterix, Docker, Spring Boot, and AWS

● Worked closely with business teams to ensure alignment and delivery on the technology strategic initiatives

● Managed CO-OPs in Team Lead, Scrum Master and Product Owner roles to deliver applications in production quarterly

● Engaged in campus recruiting across Canada and local tech talks to increase the software studio visibility

● 2016 hackathon Canada (2nd place) for POC Alexa skills using Jenkins to trigger release jobs

● 2015 Card Tech Xcellence Award for POC NFC payment with Android Wallet and Clover

Canadian Broadcasting Corporation - Toronto, ON 2009 - 2015 National TV/Radio public broadcaster sharing news, entertainment, and culture to all Canadians

Application Project Leader, Media & Enterprise Technologies.

Lead a team of 6 Developers to deliver applications and system integrations in Waterfall and Agile. Provided project management over small to large-scale technology initiatives with budgets up to $1M. Reported to the Senior Applications Portfolio Manager.

● Oversaw a portfolio of ~30 in-house and vendor applications between Toronto and Montreal sites

● Delivered projects on-time and on budget from initiation to close for multiple departments (TV, Radio, Engineering)

● Created detail project plans, estimates, schedule, forecast, SOWs and work breakdown structures

● Reduced the software development lifecycle delivery time by 30% through streamlined workflows and tools

● Assisted in driving departmental change to adopt Agile methodologies to increase cross functional collaboration

● Acted as SME on technology recommendations, workflow analysis, and application support for media clients

● Managed vendor contracts for yearly renewal and review of SLAs

● Defined SLAs for internal clients on a per project basis for ongoing support

● Increased department recoverable budget by 50% through promoting the capabilities of the IT teams to internal clients

● Provided executive summary on project status/initiatives to senior management for all recoverable projects

eLoyalty Corporation - Toronto, ON 2006 – 2008

A technology consulting services firm specializing in behaviour analytics for contact centers

Technology Consultant

Consulted as Developer, Project Lead, BSA or QA base on projects. Reported to the Senior Principal of Professional Services.

● Participated in the implementation the HR Employee rewards web application using J2EE Struts, Hibernate and Oracle

● Automated the creation of finance reports by using Excel and Cognos Plugin that reduced manual work by days

● Created over 100 manual and automated test cases in HP Quality Center

● Delivered thorough testing results in the billing system for activations and SMS/MMS

● Collaborated with business analysts, engineers, and vendors to resolve technical issues on mobile handsets applications

● Ensured customer SLA is accurate for prepaid and post-paid subscribers

● Identified business requirements and recommended technical solutions with senior management through JAD sessions

Motorola Canada Global Software Group - Montreal, QC 2004 – 2006

A group that designs and delivers leading edge software product and services for wireless, embedded, and broadband solutions.

Software Designer/Team Lead

Led software projects in a team of 5 for developing in-house applications and providing 24/7 global support. Reported to Project/Program Manager.

● Reversed engineered a legacy Asset Management System implemented in Perl, Java, Lotus Notes

● Architected and designed a new Asset Management System using J2EE Struts, Hibernate and Oracle

● Provided global support of Telelogic DOORS and the implementation of the disaster recovery of DOORS servers

● Maintained excellent customer satisfaction for DOORS support

● Created software documentations and artifacts that are CMM/CMMI Level 5 compliant

● Member of the Orthogonal Defect Prevention Team that measures the health and quality of the projects Education

● Certified Professional Scrum Master (PSM), Scrum.Org - 2012

● Certified Project Management Professional (PMP), PMI - 2008

● B.Sc. (Hon) Computer Science, McMaster University - 2003

● Assoc. Dip. of Sci., Capilano University - 2000


Development: Oracle, DB2, SQL, Git, J2EE/ Java, C/C++, CSS/HTML/XML, Qt, Android, iOS, Jenkins, CICD, AWS, GCP

Tools: Eclipse, Jira, Bitbucket, Confluence, Remedy, Cognos, SharePoint, Quality Center

Miscellaneous: Enjoys skiing, rock climbing, and photography

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