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Customer Service Windows Server

Location:
Pittsburgh, Pennsylvania, United States
Posted:
October 15, 2018

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Resume:

*** ***** **

Pittsburgh, PA *****

412-***-****

ac7d4u@r.postjobfree.com

https://www.linkedin.com/in/jared-freed/

Jared Freed

• Aspiring Junior Cybersecurity Analyst and Network Administrator

• IT Specialist with a solid understanding of telecommunications, security, data center, and enterprise level infrastructure

Skills

• System Administration

- Windows XP/Vista/7/8/10

- Windows Server

2008/2012/2016

- Mac OSX

- Linux Systems (Ubuntu,

CentOS, Debian)

- Virtualization technologies

(VirtualBox, ESXi)

• Network Administration

- OSI and TCP/IP models

- Authentication using

RADIUS, LDAP and Kerberos

- Routing and switching

protocols and technologies

- Wireless technologies

(802.11 standards)

• Programming languages

- Java

- HTML

- Python

- SQL

- C#/C++

- PowerShell

• Communication skills

- Good end user trainer

- 6 years of experience in

customer service

- Can perform suitable

escalations as needed

- Fluent in English and

Spanish

- Knowledge of the

troubleshooting and

documentation process

Education

• High School

- Mundo Maria Montessori (2012)

• University

- Part-time student at the Community College of Allegheny County (2013 – 2015) Software Development

- New York Institute of Technology – Starting 10th of January, 2019 Awarded transfer scholarship for B.S in Computer Science Certifications

• CompTIA A+ (Code: 5LPVFK2PKPFE1BWN)

- 23/06/2017

• CompTIA Network+ (Code: T52W6C3NFLRQ1WKZ)

- 10/10/2018

• CompTIA CIOS IT Operations Specialist

- 10/10/2018

Professional Experience

• DrPhoneFix & Repair

Repair Technician (2017 to present)

- Provide professional technical assistance and resolution for customers systems including cell phones, tablets, laptops and desktop computers

- Perform hardware component repair and maintenance

- Perform software maintenance tasks such as malware/adware detection and removal, data backups, and OS installations

- Assist with store marketing campaigns

• Experience performing freelance IT consultant work

• 5 Years of combined customer service experience in multiple locations

- Houlihan’s Bar & Grill (Server & Host)

- Patron Mexican Grill (Server)

- Lamplighter Roasting Co. (Cashier)



Contact this candidate