Zoe Ruth Mukendi
***-**** ****** *******, ********, QC, H4A 2V9
Email : **********@*****.**.**
English - Fluent French - Fluent Spanish - Fluent Portuguese - Intermediate Lingala - Fluent Education
University of Birmingham October 2013- July 2017
Second Class Honors in Modern Languages BA
Key Skills gained:
-Self management, worked effectively without direction; organized work and managed time and resources effectively.
-Languages, acquired written and spoken fluency in three European languages. - Intercultural awareness, through studying language, literature, culture, society and through my year abroad in Quebec, Canada.
-Flexibility, grew confidence in exploring different approached and exercising responsibility and initiative. - Gathered, assessed and interpreted information.
-Communication skills, writing clearly and effectively, using appropriate language. Communicating clearly, fluently and confidently both in oral and written forms in languages other than English.
-Critical analysis, researched and critically evaluated texts, formation and arguments. St. Angela’s and St. Bonaventure’s Sixth Form September 2011- July 2013 St. Angela’s Ursuline Convent School September 2006- July 2011 Work experience
PR & Marketing July 2018- Present
Kyi Kyi, Montreal
-Planning social media strategies across multiple social media platforms.
-Planning and create Instagram stories, videos and photo content
-Increasing brand awareness, engagement, and social media presence.
-Refining a voice of the brand.
-Modifying the company website.
-Tracked competitor and industry news.
-Utilizing social media platforms in order to reach out to content creators and build relationships. PR Intern May 2018- July 2018
Skinnydip London, London
-Curating a guest list for events.
-Co-planning events for the company.
-Participating in weekly staff meetings.
-Utilizing social media platforms in order to reach out to influencers and build relationships
-Identify, cultivate and maintain meaningful relationships with a broad spectrum of influencers.
-Manage a seasonal gifting program and oversee outreach to all influencers
-Assist in the daily management of talent, reaching out to up-and-coming influencers. Customer Service Representative October 2017- May 2018 Skinnydip London, London
-Improved my etiquette on different communication platforms.
-Commended for initiative, intense customer focus and going above and beyond.
-Successfully diffused customer situations and conflicts.
-Learned how to carry out administrative tasks.
-Liaising with other departments in order to improve the customers shopping experience.
-Gained a high competency with Shopify.
-Inputted data into Excel.
-Completed administrative tasks independently.
Sales Assistant June 2017- October 2017
& Other Stories, London
-Received excellent customer feedback.
-Adaptability, worked in a different and fast-paced environment, and keeping up to date with the latest trends.
-Time-management, completed tasks in a designated time frame.
-Multi-tasking skills, handling multiple customer requests simultaneously.
-Efficiency, handling monies.
-Organization skills, arranging, rearranging and replenishing stock.
-Managing the beauty department independently.
Sales Assistant September 2016- April 2017
Dune London, Birmingham
-Received personalized excellent customer feedback.
-Significantly improved communication skills, through building rapports with customers.
-Assisted the training of new colleagues.
-Gained the ability to problem solve and think on my feet.
-Supervised cash handling, debit and credit transactions.
-Effective time management skills, through balancing work and university simultaneously. PR Fashion Intern June 2014 - September 2014
Lewis and Leigh, London
-Conducted media outreach.
-Interacted with press and bloggers.
- Participated in weekly staff meetings.
-Tracked competitor and industry new.
-Monitored press clippings, industry news and social media platforms.
-Assisted clients through designer collections.
-Updated media contact databases.
-Performed administrative tasks.
Admissions team member May 2013- August 2016
Zoological Society of London, London
-Exceeded sales targets as a team.
-Overcame language barriers
-Maximizing revenue for the charity by proactively up-selling.
-Explaining and informing visitors of the purpose of Gift Aid and donations.
-Handling sensitive personal information.
-Taking care of security and accuracy of all cash handling.
-Implementing different ways to promote brand values and conservation messages. Additional Skills
-Experience with Microsoft Office
-Word, Excel and PowerPoint
-Ability to work under pressure
References available upon request