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Active Directory Support

Topeka, KS
October 10, 2018

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Darrell Frye **** NW Sterling Chase Dr.

Topeka, KS



Experience installing, configuring, and troubleshooting:

oKnowledge of Windows 95, 98, NT4.0, 2000, XP and Windows 7,8 &10

oEmergency Management System (EMS)

oWireless and Wired routers Cisco, Linksys

oLAN and WAN Networks

oWindows 2003R2, 2008R2 2012R2

oComplete system builds – ghosting and re-imaging profiles (OSD Win7&10 Deployment Imaging)

oMcAfee encryption

Cisco ISR 4331 Ethernet LAN ADSL2 router installations

The Cisco Aironet 1142N Access Point installations

CradlePoint MBR1200 cellular router installations

Cisco 2960X-2960XR catalyst 24 & 48 port switch installations

Knowledge of DMZ concepts, DNS, DHCP, and LDAP

Monitor and troubleshoot VPN & VCP connectivity

Knowledge of Web & Java based applications (ELearn, Element-K Skill, and WebEx meetings)

Familiar with Oracle Web Logic Server application for building and deploying enterprise Java EE applications

Active Directory for Windows – granting access, unlocking user accounts and password changes

Skype \IP phone installations


Bryan University, May 2000 - Microsoft Networking Specialist

A+ Certification

Networking Essentials Certification



System Analyst I \ Senior Field Support October 2016 - Current

OakTree IT- Contractor for Kansas Gas Service

Travel to locations for workstation support\ Administration at 5 Kansas Gas locations in Kansas

Reimaging of desktops, laptops, Panasonic tough pads (FZ-31) and tough books (CF-31)& Dell Rugged 5414’s

Installations of Dell Laptops Desktops, Monitors and peripherals

POE Cisco Switch’s and Cisco router installations project work at remote Kansas Gas locations

Wireless access point installations

Cradlepoint & Air card installations in Kansas Gas company vehicles

System Admin Support and IT Customer Support – phone, email, and in person

AV support and installations \ Avaya VOIP Phone installations

SCCM software pushes through SCCM & Service NOW

Remote tools using Bomgar representative

Handling of IT inventory stock using Service NOW – order replacement parts for warranty and computer equipment through ONEGas fulfilment

Patch Panel and Cat5 cable management installations

Monitor & Management of five LAN closets

System Admin Support\System Network Support April 2014 – October 2016

BalancePoint IT Staffing – Contractor for Blue Scope Buildings

Daily Set-up and removal (deactivation) of new user accounts existing accounts in Active Directory and moves to different OU containers, along with creating new distribution groups and security groups & mailboxes within Active Directory.

Set-up new accounts and permissions in Windows Server 2008 & 2012 R2

Resolve tickets in Service Pro ticketing system

Daily Full and incremental backups using Symantec backup exec 2010- 2013 & Linux servers and Windows servers

Microsoft Office 365 migration Admin - migrating existing and setup of new user accounts and mailboxes; migrating to cloud environment with PowerShell scripts and Office 365 Admin Console.

Exchange 2010 Administrator (New mailboxes & Distribution email boxes)

Setup new accounts and responsibilities in Oracle compass production environment.

MX Logic Email Admin

Monitor network traffic and servers with Solar Winds monitoring system

Senior Help Desk Analyst/Desktop Support/Jr. Admin September 2013 – April 2014

Kansas Health Solutions

Desktop and Laptop support

Customer Support – local, remote, & phone

Imaging of new desktops HP Z-200’s & laptops

Daily back-ups and full back-ups

Unlock user accounts across multiple domains

Set-up of IP phones

Inventory and Asset management of desktops, laptops and software

Desktops and Laptop recycle

Microsoft Office 365 project rollout

Windows 7 deployments

IT Coordinator II March 2013 – September 2013

PDS Tech Inc - Contractor for URS Corporation

IT Customer and Desktop support for 2 divisions: Engineering Construction & Infrastructure Engineering

Server support backup and retention using Symantec Net Backup for Windows

Windows XP & Windows 7 support and deployment

Asset management and deployment - desktops and laptops

Monthly asset reports for new standard equipment, legacy equipment, and re-deployable equipment

Process disposal of old equipment

Ticket system experience with Cherwell and System Center Service Manager

Local & remote support using Dame Ware, Office Communicator and Log Me In Rescue

Knowledge and experience with Microsoft Live Meeting

Video conferencing setup using Glow Point System

On-Call server support

Server Maintenance (HP Proliant servers)

Installation of HP Switches & Modules

Senior Level Support Tech May 2012 – January 2013

Entelli LLC Staffing Co. – Contractor for Hill’s Pet Nutrition/ Colgate Palmolive

Installing and configuring desktop and laptop peripherals, ram, hard drives, operating systems, and applications

IT Customer Support for internal and external users and employees

System support for IBM Think Centre Desktops and Lenovo Laptops

Support for active directory, Lotus Notes, VCP

Windows 7 Deployment, Upgrades

Installing & Configuring network printers remotely

Experience SAP Help Desk Software

Bitlocker, PGP Encryption software

Responsible for 100-150 Desktops & laptops every quarter on a 3-year equipment cycle

IT Independent Consultant September 2010 – April 2012

Self employment

Computer repair and rebuilds

Software upgrades

Installation of wireless routers

Home/Office set-up

IT Customer Support\ Workstation Support August 2006 – August 2010

Modis IT Consulting and Staffing – Contractor for Westar Energy, Inc.

Installing and configuring desktop and laptop peripherals, ram, hard drives, operating systems, and applications

System support for IBM Think Centre Desktops and Laptops

Support for active directory, Lotus Notes, VPN

Windows Active Directory/unlocking user accounts across multiple domains

Experience using BMC Remedy Solution Help Desk Software

Mainframe Support

Working with PGP tokens and installing encryption software

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