April T Stanley

* ***** ******* **** ********* N.Y. 14608 Ph: 585-***-**** ac7c7l@r.postjobfree.com

Professional Summary

Looking to obtain a position that will give me the opportunity to advance with the company. Dedicated to providing excellent customer service while making operational and procedural improvements. Efficient worker who demonstrates strong time management and prioritization.

Highlights

HIPPA compliance

Advanced clerical knowledge

Professional phone etiquette

Customer service-oriented

Payment complaints discrepancies

Data entry

Work well under pressure

Quick Learner

Flexible schedule

Team building

Experience

CSS IV Rep, 10/2016-Present

Maximus-Rochester, NY

Proficient in processing renewals and new applications

Well versed in life event changes, demographic updates, disenrollment request and special enrollment periods

Facilitates translation services for non-english speaking callers according to procedure

Escalate calls or issues to the appropriate designated staff for resolution as needed

Indexing, 02/2015 to 8/2016

Ciox Health/Healthport – Alpharetta, GA

Entered required information

Prepare patient charts, pre-admissions and consent forms as necessary

Maintained strict patient and physician confidentiality

Strong Communication Skills

Data Entry, 01/2014 to 11/2014

Horizon and Solutions Financial – Jacksonville, FL

Managed and interviewed potential employees

Provided administrative support to staff

Compiled and completed daily, weekly and monthly reports in a timely manner

Coordinated meetings, activities and functions

References

Chanik Grant- Supervisor 585-***-****

Nancy Frierson- Friend 678-***-****

Lorraine Myers-Supervisor 717-***-****

Cassandra Phillips-Friend 404-***-****

Contact this candidate