Los Angeles, CA *****
Enterprise Device Administrator~ Project Management
A top performing Enterprise Device Administrator & Project Manager Offering the proven ability to devise, implement and manage a mobile operations environment and MDM program, while juggling networking, security and systems administration duties without missing a beat. Experience crafting operating procedures, managing hundreds of employee-owned devices and overseeing third-party service providers, resulting in a highly scalable and secure mobile infrastructure.
Areas Of Expertise & Characteristics
■Program Procedure Deployment
■Client Need Assessment
■Recruiting, Hiring & Training
■Strategic Planning & Market Analysis
■Leadership & Team Building
Mobile Device Manager
Mobility Management for Honda R&D, (April 2013-May-2018)
●Responsible for tracking and distribution of device inventory
●Telephone, e-mail and on-site problem diagnosis and resolution.
●Administering and maintaining the AirWatch Installation and configuration.
●Enforce mobile device policies and procedures.
●Process vendor-related invoices according to Honda R&D procedures..
●Liaise with other customers and AirWatch for installations, deployments and, troubleshooting..
●Ability and desire to conduct research into mobile device issues and products.
●Responsible for Mobile App's security review and publishing.
●Maintain, analyze, troubleshoot and repair Avaya systems, software and peripherals
●Responsible for diagnosing, testing and repairing Mobile Devices.
Lead Business MDM Solutions Consultant
Sprint Communications LA Metro, CA, (May 2009-Present)
●Coordinate consumer seminars.
●Contribute to tradeshows and industry conventions.
●Strategically analyze market trends.
●Recognize and create opportunities.
●Manage comprehensive phase sale process that begins cold call and concept sell.
●Forecasted monthly and yearly sales budgets.
●Precise documentation of sales calls to instigate a seamless follow-up.
●Upheld accurate detailed databases of customers and prospects.
Market Technical Service & Repair Manager
Sprint Nextel Communications LA Metro, CA (September 2001-May 2009)
●Managed and coordinated daily operations for 26 direct service centers.
●Conceptualized and created service center technical training materials.
●Designed business exchange program, it increased accessory sales and exceeded monthly quotas.
●Authored, distributed and held accountable for service center technical training manuals.
●Resolved Market escalations.
●Detailed a thorough report analysis, investigating product failure trends and service ability issues.
●Yielded 95% on delivery and customer satisfaction: Streamlined documentation, and outlined analytical triage steps for Sprint Partners Inc. and Motorola.
●Generating 40% increase of office transactions.
Senior Sales Representative
Circuit City Los Angeles, CA, (October 2000-May 2001)
●Trained and developed new employees, ensured optimal performance with sales techniques and in meeting market sales goals.
●Upheld the highest quality of customer service by maintaining motivation of associates as well as redirecting behavior.
●Achieved top departmental sales among the Los Angeles stores for six consecutive months.
Field Sale Executive
WESTEL Los Angeles, (July 1998-October 2000)
●Acquired needed supplies.
●Conducted inventory count and processing.
●Maintained end-of-day bookkeeping.
●Delivered client sales presentations and communicated through follow-up.
●Increased department sales by 20 percent.
●Awarded top sales representative eight times in first year.
●Broke the company's sales record in second year selling $1.2 - $1.5 Million in revenue each year.
Education & Training
Bachelor of Science ~ Telecommunications Management
DeVry Institute of Technology
Long Beach, CA, October 2000