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Sales Representative

Los Angeles, CA
October 09, 2018

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Steve Farah

**** ***** **

Los Angeles, CA *****

Phone: 310-***-****


Enterprise Device Administrator~ Project Management

A top performing Enterprise Device Administrator & Project Manager Offering the proven ability to devise, implement and manage a mobile operations environment and MDM program, while juggling networking, security and systems administration duties without missing a beat. Experience crafting operating procedures, managing hundreds of employee-owned devices and overseeing third-party service providers, resulting in a highly scalable and secure mobile infrastructure.

Areas Of Expertise & Characteristics

■AirWatch Administration

■Program Procedure Deployment

■Client Need Assessment

■Recruiting, Hiring & Training

■Highly Organized

■Computer Proficient

■Strategic Planning & Market Analysis

■P&L Management

■Performance Optimization

■Strong Negotiator

■Self-Directed Individual

■Communication Expert

■Wireless Sales

■Problem Resolution

■Time Management

■Leadership & Team Building

Professional Experience

Mobile Device Manager

Mobility Management for Honda R&D, (April 2013-May-2018)

●Responsible for tracking and distribution of device inventory

●Telephone, e-mail and on-site problem diagnosis and resolution.

●Administering and maintaining the AirWatch Installation and configuration.

●Enforce mobile device policies and procedures.

●Process vendor-related invoices according to Honda R&D procedures..

●Liaise with other customers and AirWatch for installations, deployments and, troubleshooting..

●Ability and desire to conduct research into mobile device issues and products.

●Responsible for Mobile App's security review and publishing.

●Maintain, analyze, troubleshoot and repair Avaya systems, software and peripherals

●Responsible for diagnosing, testing and repairing Mobile Devices.

Lead Business MDM Solutions Consultant

Sprint Communications LA Metro, CA, (May 2009-Present)

●Coordinate consumer seminars.

●Contribute to tradeshows and industry conventions.

●Strategically analyze market trends.

●Recognize and create opportunities.

●Manage comprehensive phase sale process that begins cold call and concept sell.

●Forecasted monthly and yearly sales budgets.

●Precise documentation of sales calls to instigate a seamless follow-up.

●Upheld accurate detailed databases of customers and prospects.

Market Technical Service & Repair Manager

Sprint Nextel Communications LA Metro, CA (September 2001-May 2009)

●Managed and coordinated daily operations for 26 direct service centers.

●Conceptualized and created service center technical training materials.

●Designed business exchange program, it increased accessory sales and exceeded monthly quotas.

●Authored, distributed and held accountable for service center technical training manuals.

●Resolved Market escalations.

●Detailed a thorough report analysis, investigating product failure trends and service ability issues.

Notable Achievements:

●Yielded 95% on delivery and customer satisfaction: Streamlined documentation, and outlined analytical triage steps for Sprint Partners Inc. and Motorola.

●Generating 40% increase of office transactions.

Senior Sales Representative

Circuit City Los Angeles, CA, (October 2000-May 2001)

●Trained and developed new employees, ensured optimal performance with sales techniques and in meeting market sales goals.

●Upheld the highest quality of customer service by maintaining motivation of associates as well as redirecting behavior.

Notable Achievements:

●Achieved top departmental sales among the Los Angeles stores for six consecutive months.

Field Sale Executive

WESTEL Los Angeles, (July 1998-October 2000)

●Coordinated scheduling.

●Acquired needed supplies.

●Conducted inventory count and processing.

●Maintained end-of-day bookkeeping.

●Delivered client sales presentations and communicated through follow-up.

●Generated referrals.

Notable Achievements:

●Increased department sales by 20 percent.

●Awarded top sales representative eight times in first year.

●Broke the company's sales record in second year selling $1.2 - $1.5 Million in revenue each year.

Education & Training

Bachelor of Science ~ Telecommunications Management

DeVry Institute of Technology

Long Beach, CA, October 2000

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