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Customer Service Employee Relations

Ludowici, GA
October 05, 2018

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christina n driggers

559-***-**** (Home)

**** ********* ***

Hinesville, GA 31313


Administration, Advertising, Applications, Communication Skills, Customer Service, Employee Relations, Human Resources, Inventory Management, Languages, Microsoft Office, Organizational Skills, Personnel, Policy Analysis, Quality, Receiving, Shipping, Staffing, Supervisory Skills, Technical Writing, Transportation


Georgia, Regular


2009 Mt whitney, Visalia, CA

High school: General studies


US ARMY, Hinesville, GA May 2011 to Mar. 2018

91F Small Arms Repair

Used software tools including: Technical manuals Supervised office staff. Resolved employee disputes. Trained employees on work procedures. Ensured policies and procedures were followed. Identified and resolved system problems. Monitored and ordered office supplies. Prepared inventory control reports. Managed overall department performance. Maintained excellent communication within department Maintained office records. Disciplined staff. Arranged for necessary maintenance and repaired work. Consulted with managers and other personnel to resolved problems in areas such as equipment performance, output quality, and work schedules. Coordinated activities with other supervisory personnel and with other work units and departments. Coordinated and performed activities associated with shipping, receiving, distribution, and transportation. Developed and update procedures, policies, and standards. Discussed job performance problems with employees to identify causes and issues and to work on resolving problems. Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action. Interpreted and communicated work procedures and company policies to staff. Maintained records pertaining to inventory, personnel, orders, supplies, and machine maintenance. Made recommendations to management concerning such issues as staffing decisions and procedural changes. Monitored inventory levels and requisition and purchased supplies as needed. Participated in the work of subordinates to facilitate productivity and to overcome difficult aspects of work. Planned for and coordinated office services, such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance, and security services. Planned layouts of stockrooms, warehouses, and other storage areas, considering turnover, size, weight, and related factors pertaining to items stored. Supervised the work of office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors and problems. Trained and instructed employees in job duties and company policies and arranged for training to be provided. Knowledge sets include: resolve.

United States Army, Hinesville, GA May 2011 to Mar. 2018

Automated Logistical Specialist

Maintained and updated records. Searched employee files upon request. Served as a liaison between management and employees. Provided information for personnel actions. Arranged training activities. Maintained positive employee relations. Assisted in planning and organizing employee functions. Managed companywide calendars. Assisted with ad hoc HR project work. Maintained supplies and inventories. Dealt with sensitive and confidential issues. Used Microsoft applications.

Military Service

Specialist, 91f small arms repair May 2011 to Mar. 2018

United States Army

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