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Customer Service Representative

Location:
Plano, TX
Posted:
October 05, 2018

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Resume:

JOEL ANDREW EDEBOR

214-***-****

ac7aoe@r.postjobfree.com

CAREER PROFILE

Andrew is a dynamic team spirited and performance driven individual with an extraordinary blend of leadership, quality control with strong management and prioritization abilities. He’s able to work independently or as a team with over three years experience in customer service.

PROFESSIONAL EXPERIENCE

Securus Technologies carrollton, TX January 2018 – September 2018

Customer Service Representative 2

Key Accomplishments:

●Maintained an average of 2 minutes call resolutions.

●Assist customers with websites navigation.

●Track and follow-up all customer requests in a timely

●Greet and address customers in a friendly and respectful way.

Sac west call center, Abilene, TX September 2014 – December 2017

Customer Service Representative

Key Accomplishments:

●Deliver prompt and professional solutions for customer inquiries via phone.

●Maintain documentation of customer inquiries and responses for future reference.

●Manage large volume of customer calls in friendly and courtesy manner.

●Provide outstanding and exceptional customer service.

●Track and follow-up all customer requests in a timely manner.

●Maintain broad knowledge of all company products, services and promotions.

●Greet and address customers in a friendly and respectful way.

●Maintain procedures and processes for first level problem determination.

EDUCATION, CERTIFICATIONS, & TRAINING

Associate of Applied Science, Criminal Justice, Cisco Junior College, Abilene, TX

Completed five 4-hour modules of customer service training on How to greet, transfer, hold calls, listen, build rapport, manage upset customers and delivering outstanding service.



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