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Customer Service Representative

Durham, NC
October 05, 2018

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Trish M. Rathavongsa

**** *** ***** *****, *******, NC 27616



An accomplished Technician with expertise using aseptic technics for providing outstanding service to downstream customers (i.e. Virus; Cell/Media; Process Support; etc.) while meeting the GMP standards and objectives set by the Site Leadership Team. I have strong interpersonal abilities; capable of completing tasks independently. Team player that has experience in training teammates in testing Cans, Filters and using proper technics for decontaminating items while following guidelines and procedures in a FDA Regulated Facility.


Spectraforce (Merck) – Durham, NC 2016 - Current

Associate Technician

Expert in using Aseptic Technics for decontaminating components used in the processing suites for Classified (Clean Rooms) and Unclassified Areas.

Extensive experience in using SAP; GLIMS; PAS-X; etc.; trained in testing Cans, Filters and thawing Media used for processing the Varicella vaccine.

Understands the importance data integrity and using proper documentation technics needed for accountability and traceability.

Responsible delivering requests for components needed in downstream suites.

Xerox Government Health Care – Raleigh, NC 2013 - 2016


Data Entry Call Center; processed appeals; worked closely with Providers that supplied benefits for patients using Medicare Part D.

Nationwide Insurance – Raleigh, NC 1999 – 2011

Billing Processor

Underwriting Agent for multiple coverages; updated policies; accounting input and updates; Customer Service Representative.


Logan High School HS Diploma

Logan, UT

Bio Network Capstone Center Bio Work Certifications (5)

Raleigh, NC (2011 – 2013)

Professional References Available Upon Request

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