Experienced Customer Service professional with strong leadership and relationship-building skills. Administrative Secretary with 10 years experience. Areas of expertise include Microsoft management, filing, communications, customer relations, office management and much more. Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills. Proficient in issuing quotes, gathering details and reviewing renewal requests.
Client assessment and analysis
Interpersonaland written communication
Budgeting and finance
Risk management processes and analysis
Strong verbal communication
Administrative Secretary, 06/2005 to 04/2015
Foltz & Associates Tax & Law Offices, LLC – Upper Darby, Pennsylvania P S
Responded to customer requests via telephone and email. Worked directly with clients and management to achieve. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Verified data integrity and accuracy.
Supported with daily operational functions.
Copied, logged and scanned supporting documentation. Entered details such as payments, account information and call logs into the computer system. Analyzed departmental documents for appropriate distribution and filing. Sales Account Manager, 04/2015 to 03/2016
AcceptanceNOW – King of Prussia, Pennsylvania
Analyzed departmental documents for appropriate distribution and filing. Entered details such as payments, account information and call logs into the computer system. Copied, logged and scanned supporting documentation. Implemented marketing strategies which resulted in 12% growth of customer base. Supported Chief Operating Officer with daily operational functions. Verified data integrity and accuracy.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Performed initial client assessment and analysis to begin leasing. Customer Service Representative, 08/2017 to 05/2018 Raymour & Flanigan Furniture and Mattress Store – Springfield, PA Described product to customers and accurately explained details and care of merchandise. Worked closely with sales representatives on inventory control and ordering. Developed reputation as an efficient service provider with high levels of accuracy. Built long-term customer relationships and advised customers on purchases and promotions. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Supported customers and fielded questions regarding merchandising and pricing. High School Diploma: 2002
Penn Wood High - Lansdowne, Pennsylvania