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Customer Service Office

Location:
Toronto, Ontario, Canada
Posted:
January 21, 2019

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Resume:

PAULA MELO

**** ******** *** *. ******* ON – M*E 2H8

647-***-****

ac79dj@r.postjobfree.com

Dedicated paralegal student with extensive customer service and office administration experience. An energetic leader, able to communicate effectively with people from different backgrounds, work collaboratively to resolve problems, and to motivate team members to achieve organizational objectives

Ability to plan, prioritize, multitask, and work efficiently in a fast-paced environment

Flexible to changes, learning, and developing new skills

Proven to be responsible, reliable, with excellent time management and organizational skills.

Highly capable of working individually with minimum supervision, as well as in a team setting

Excellent work ethic with the ability to take the initiativewhenever required

SKILLS

Proficient writing and communication skills in preparing reports, memos and presentations

Skilled at organizing and filing documents in an efficient and timely manner

Proficient in all Microsoft Word tools, e.g. Excel, PowerPoint, Outlook, Access, which has been successfully used for class assignments

Proven to have good work and personal ethic

Empathetic, patient and able to keep consistency in various situations.

EDUCATION

Paralegal Diploma Aug 2018

Canadian Business College, Toronto, ON

Corporate Law Certificate Mar 2017

Canadian Business College, Toronto, ON

Estates Law Certificate Mar 2017

Canadian Business College, Toronto, ON

WORK HISTORY

Placement Student July – Aug 2018

Three60Legal Law Office, Toronto – ON

Remarkable writing and communication skills proven through drafting more than ten artists’ contracts

Exceptional understanding and usage of legal research, as well as tort and contract laws

Acted as an advocate at Small Claims Court on behalf of a defendant

Assisted the office manager in organizing clients’ files, as well as general office duties such as scanning and photocopying

Practical experience with computer systems used within the office, such as PCLaw, Microsoft Office, and CanLII

Sales Associate 2017 - 2018

La Senza, Toronto - ON

Effectively interacted with customers, providing sizing and assistance

proficient on cash transaction and money deposit

Efficient with shipment responsibilities

Customer Service 2016 – Present

Aroma Espresso Bar, Toronto, ON

In charge of operating the key holder opening tasks, and supervising the store

Responsible for closing the store and making cash deposit

Efficient on cash transactions and POS system

Proficient at providing customer satisfaction, dealing with complains, and general issues

Efficient at keeping a clean and organized work environment

Customer Service/Cashier 2015 - 2016

Treats Emporium, Toronto, ON

In charge of receiving orders either in-person or via media communications, and managing catering orders

Effectively interacted with customers to determine needs in order to provide quality service

Skilled at analyzing the situation and coming up with solutions when needed

Effectively created and monitored invoice payments, keeping the work records up to date

Responsible of daily deposits, and managed the petty money

Responsible for weekly inventory counts and orders



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