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Customer Service Sales

Belleville, NJ
December 29, 2018

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*** ****** ******, ***. **

Newark, New Jersey 07112

Cell / 973-***-****

To obtain a position with a growth oriented company. Utilize proven industry skills and excellent interpersonal, communications and presentation skills to develop and maintain strong account relationships. Possess excellent problem-solving and analytical skills.


Customer Interaction / Store Management

Strategic Partnership Alliance

Financial Account Services / Teller

Client Base / Territory Development

Company Vision / Strategy Leader

Diplomatic Client Relations / Problem Resolution

Sales Team Collaboration / Communication

Revenue Improvement / Sales Performance

Customer Relations / Needs Assessment

Account Management / Growth Strategies

Excellent Technical / PC Skills / Management

Analytical and Innovative Problem Solving

Quantitative / Strategic Portfolio Design

New Opportunity and Market Sourcing

Local and Regional Market / Retail

Policies an Procedures

Market Research & Penetration

P&L / Performance Measurements

Calculated Risk Taker / P

Customer Service Relationship Management

Relationship-Based Management Philosophy


Consistently recognized as a top performing store manager with results that have exceeded goals and objectives year after year, winning recognition, building customer bases and implementing initiatives and programs that have grown market shares through the utilization of learned skills, training and related skills gained over the course of my career. Lead others to excel and fully utilize the best of their talent and ability. Gained and properly maintained accountability in program success while improving the location. Advocate for common sense practical implementation methods regarding operational efforts in accordance with business objectives; ensure that operational solutions are streamlined and aligned with company/organizational goals. Possess unique ability to translate technical language into well-defined, executable actions that requires buy-in by co-workers and subordinates that has direct impact for quality, sales, leadership, safety and other management deliverables. Excellence in business development & building customer trust as a management leader Proven strategic thinker directing sales and business improvements to products, processes and customer service. Expertise in defining and executing business objectives and strategies to achieve P&L targets. Successful track record of building solutions that directly resulted in sales and market share growth. Defines, develops, and manages strategic partnerships; passionate about leading sales teams with the goal of hitting production goals while providing an environment for continued professional development. Proven performance in the career building industry. Strategically partners with management teams and business decision makers to build relationships. Consistently surpasses objectives and sales goals by building top-performing sales and support teams. A dynamic, effective sales trainer, mentor, motivator, and diplomatic negotiator – focus remains on increasing responsibility in all phases of account management, new business growth, acquiring market share, and increasing brand recognition in the market niche. Proven ability to meet and exceed company goals and objectives, seasoned decision maker who can effectively work with all levels of people in the organization. Creates a team oriented environment focused on results and overall profitability; communicates company vision and objectives with clarity, gathers ideas from cross-functional experts to develop strategy and reach consensus. DESEERAE COTTLE PAGE 2



Shift Manager, November 2014 - September 2017

Monitor compliance with health and fire regulations regarding food preparation, serving, and building maintenance in dining / food preparations areas. Establish standards for personnel performance and customer service.

Oversee food methodologies, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner. Account for all revenue and make daily bank deposits as necessary.

Coordinate assignments of cooking personnel to ensure economical utilization of food and timely preparation.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Monitor budgets / payroll records and review financial transactions to ensure that expenditures are authorized and budgeted. Maintain food and equipment inventories and keep updated inventory records. BURGER KING, Irvington, NJ

Shift Manager, August 2009 - March 2012

Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary. Monitored organizational procedures to ensure proper functioning.

Planned menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs. Kept records required by government agencies regarding sanitation and food subsidies.

Reviewed work procedures and operational problems to determine ways to improve service, performance, and safety.

Arranged for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control. Directed facility maintenance and repair activities. Maintained regulatory and compliance documentation. WHOLE FOODS, Newark, NJ

Vitamin Specialist, 2003-2009

Successfully supervised, managed and directed up to 4 staff members on the basic fundamentals of importance on vitamins and educated employees on proper management, direction, and usage. Established and maintained a positive work environment, which encouraged an exceptionally high level of Team Member morale.

Managed inventory and pricing to achieve required margin and labor targets. Developed and maintained creative store layout and product merchandising to support the WFM vision. CAREER WORKS, Newark, NJ

Account Executive / Recruiter, 2004 – 2006

Screened candidates to match potential job orders with qualified candidates.

Ensured long-term business relationship with client companies of Career Works.

Managed daily workflow, schedules and job development initiatives. FEDERAL EXPRESS, Newark, NJ

Import Checker, 2000 - 2004

Knowledge of proper methods for reading, scanning, checking and loading parcels.

Ensures that daily goals and company SOP are consistently met.

Daily activities include presort communication meetings with employees supervised to discuss daily information regarding the projected volume, missorts from the previous day and other mission critical items that affect performance and overall team productivity. Walk the belt to assist team members and ensure productivity.

Other critical duties: review of trailer numbers and inspections, conveyor securing guard inspections, communications and updates. Training includes how to build a secure load to avoid damages and use all available space in an efficient and safe manner for the individual or team. Safety training includes emphasis on body mechanics and other central issues



References Available Upon Request

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