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Manager Administrative Assistant

Worcester, MA
December 30, 2018

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WORCESTER, MA +508-***-****


Highly focused, efficient, motivated and service oriented professional with an extensive work history; within the last 8 years, specifically within the healthcare non-profit sectors. Trained in state licensing compliance as well as the delivery of comprehensive supports to individuals and persons serviced by way of developmental healthcare, ambulatory and long-term care. Responsibly coordinate, develop and integrate; while ensuring compliance with contractual legal and regulatory requirements. Proficient documentation daily, maintained progress notes and safety guidelines in accordance with approved agency policies and federal/state employment law requirements. Skilled in the assessment of goals developed on the basis of individual and staff evaluated plans. Strong multitasking abilities; balancing of client medical, social, nutritional and residential needs. Adept in the identifying, utilizing and maintaining of resources available in order to provide the highest level of dignity and choice with regard to everyday decision making. Organized and analytical, giving way to more independent judgement.

Rational Decision Making Quick Learning Ability Creative Problem Solver [ CERTS & SKILLS ]

Collaborative Mindset Independent Judgement Efficient & Organized Public Speaking

Accomplished Leadership Planning & Development Strong Communication Skills First Aid & CPR


The Charles River Center

Program Director Worked with executive leadership and staff to foster a cohesive and comprehensive modulated living

[2014 – 2017] program for adults ages 22 up 74 years old. Developed and implemented planning and project management processes to ensure the effective coordination and integration of programs and resources funded by the Massachusetts Department of Developmental Services (DDS).

Responsible for the success of programs operating budget of over [$30K] within compliance of monthly, quarterly and annual goals.

Recruited, trained, and managed [18] program staff members; advocated for [9] individuals within [2] group home residences.

Participated in regular on-call rotation providing 24/7 availability for consultation and emergency crisis intervention.

Provided oversight and supervision to both staff and individuals by way of firm, consistent and supportive leadership.

Conducted core assessments and developed individualized supported service plans (ISPs) to include developed goals, objectives and standards of performance; Established and maintained systems that safely met individual’s needs.

Advocates, Inc.

Program Manager Managed residential community living program, overseeing the day-to-day operations, well-being and

[2012 – 2014] of [15] adults with disabilities living within their own apartments. Assumed fiscal responsibility for the care

facility by assisting in program budget development and management, as well safeguarding individual’s funds.

Supervised [17] case managers in coordinating residential and developmental health treatment services.

Responsible for residential program development, transitional housing, medication disbursement, nutritional and personal development; targeting of potential clients in reintegrate into the community.

Accountable for monetary transactions for operating within the residential unit budget, collecting rent deposits, budgeting client personal allowance and property maintenance.

Develop relationships with representative in other agencies to support individuals in attaining entitled state and federal benefits.


Program Manager Managed various daily activities of client, in addition to program staff and administrative deadlines.

[2012] Possessed strong leadership necessary to act on behalf of Program Manager in their absence, assuring fluid organizational operations.

Prioritized steps and scheduled activities to assure outlined deadlines and goals were met.

Maintained updated knowledge with protocols response requirements and quality assurance procedures.

Unifying component in the streamlining of all coordinated care emotionally, medically and physically, if and when required by fellow program administration. Managed the uncertainties responsibly to ensure productivity.

Assured influx of necessary program supplies; identify, addressing and rectifying any maintenance, administrative, or other issues within program units as they arose.


Coordinator Enhanced individual’s Health Care Quality and communications via advocating for preventive health

[2011 – 2012] screening recommendations. Maintained patient insurance status; processed miscellaneous referrals in varied extents of care. Thorough understanding of medical procedures and common diagnosis by demographic.

Obtained orders, per regulation, to coincide with all medication, medical directive, and prescribed supplies.

Scheduled, coordination, and facilitation of medical and surgical appointments and procedures for [17] individuals.

Interacted with and compiled pertinent information from individuals, family, friends, physicians and medical records.

Aided as liaison between clients and medical personnel in pursuit of rights and choice.

Prime 131 Grill

Server Bartender Consistent service in at upscale, American fare restaurant. Duties ongoing include familiarity with

[2013 – 2017] menu, daily and seasonal specials enough so to be able to present and answer any questions pertaining to taste, pairing, ingredients and allergens.

Accurate recording of food and drink orders, running multi-course meals, featuring dessert options and tallying bills.

Additional duties as catering server/bartender for special events as needed, both on-site and off. Efficient; adaptive to change.

Upselling; direct customers to meals, add-ons and specialty drinks of perceived value. Knowledgeable of food and beverage; Service oriented.

Banana Republic

Stock Sales Associate Created an exceptional experience and ensure every customer leaves satisfied, by asserting their needs

[2011 – 2016] and providing assistance. Deliver customer focused service on and off the sales floor.

Maintained store prior to, during and after business hours executed operational processes effectively and efficiently on the sales floor, within the stock room and cash wrap.

Ensured company standards met throughout daily by addressing replenishment needs, giving way to easy and accessible shopping that droves sales.

Communicated effectively with customers and team members alike as seasonal cash wrap lead. Exemplified strong leadership in the processing of transactions, [90%] accuracy rate.

Chabaso Bakery

Administrative Assistant Provided administrative support to the billing department of an family-owned artisan bakery; ensure

[2007 – 2009] bills and receipts were categorized accordingly. Performed accounts receivable duties including invoicing, researching, chargebacks, and discrepancies.

Reconciled accounts payable vendor statements for processing.

Carried out errands, deliveries and additional varied tasks regularly as needed.

Additionally, worked as a server in company owned bookstore café: Atticus.


Framingham State University

Masters in Healthcare Administration

[Present] Desired among those seeking to work in health care at an administrative level. Upon completion of this program; proficient in analytical problems, develop solutions, and articulate in well written and good oral form.

Quinnipiac University

Bachelors of Arts in Sociology

Scope of social theory and research methodologies, conflict theory, social stratification and statistical research. Work experience via internship providing hands on student research in an array of varied structures.

Representative: Student Government Association

Treasurer: Black Student Union

Gender, Immigration & Urban Studies

Thesis: Childhood Poverty & Healthcare

Burncoat Senior High

Diploma of Completion

Active participant in varied social clubs and extracurricular activities. Member of independent, off-campus after school program providing mentorship, application and exam preparation, and essay writing critique.

Black Student Union

Newsletter Editor

Peer Mediator

Principal’s Advisory Committee

Senior Class Yearbook

Student Council

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