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Manager Administrative

Atlanta, GA
December 26, 2018

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Atlanta, GA *****

Social Services Specialist and Military Veteran with a proven ability to provide confidential information and client support. Possess a comprehensive background in human services, information protection, and records management. Able to demonstrate extensive knowledge in community counseling, administrative support, and personnel information tracking. Career supported by military training and the 2018 completion of a Master’s degree in Business Administration (MBA).

Procedure Development

Team Leadership

Client Data Analysis

Group Dynamics

Policy Implementation

Training and Development

Customer Support

FOIA Request Response

Quality Assurance

Community Outreach


Strayer University – Atlanta, GA 2017 – 2018


Studied core and advanced principles dealing with the Business Administration program. Within the program, received a broad set of business management tools made to enhance the various areas of the business world which included global management, accounting and finance, law and ethics to name a few.

Enabled one to become a more effective decision maker due to globalization of the methods of doing business. This came with analyzing the interactions of both group and organizational dynamics.

Learned specific things that influence human behavior in organizations which helps all managers be able to determine appropriate management approaches in order to both upgrade and maintain productive work environments.

Springfield College – Charleston, SC 2015 – 2016


Studied core principles of human services including civic engagement, social reform, and substance abuse prevention to develop a strong understanding of principles and practices to serve communities in need.

Worked individually and in groups to complete studies of community corrections and the relationship with human services including addiction studies and criminal justice

Analyzed policies and contemporary issues in community youth development and leadership; considered public and private approaches to ongoing community needs

KnowledgeBank, Inc. – McLean, VA 2012

FOIA Analyst

Collected and analyzed data related to freedom of information act requests. Developed operating procedures for administrative processes.

Gathered and organized information per FEMA guidelines to approve, deny, and complete more than 135 Freedom of Information Act (FOIA) requests

Prepared and edited both reports and presentations on active FOIA requests; tracked more than 240 concurrent FOIA cases

Aided in the development of standard operating procedures for administrative processes to streamline the processing of FOIA requests while ensuring regulatory compliance


Phacil, Inc. – Landover, MD 2011 – 2012

Senior Document Technician

Managed the review, analysis, and processing of FOIA, Privacy Act (PA), and Mandatory Declassification Review (MDR) requests.

Prepared and processed more than 5,000 records for both electronic transmission and hardcopy reports and requests

Responded to request backlogs to meet Department of Defense (DoD) and Defense Intelligence (DIA) agency criteria leading to a 24% reduction, the largest reduction in 6 years

Tracked inputs into Point-in-Time (PIT) database, directing requests for search and analytical review of requested records; appropriated DIA elements for actions including updating process status.

Conducted quality checks for classified information packages, directing delivery and distribution while maintaining package security and integrity

Reviewed task response and completion to ensure all documents and cases were accurately prepared for final review; tracked and followed up on overdue tasks

Naval Medical Clinic – Patuxent River, MD 2006 – 2007

Administrative Manager

Served as Naval Medical Clinic customer liaison specialist, responding to and resolving customer concerns. Managed personnel and client records.

Audited and rewrote standard operating procedures for updating personnel records for more than 130 civilian and contracted personnel

Implemented a new system to maintain and update personnel records for the 72 military staff and doctors at the clinic

Reviewed and revised procedures in place to address customer complaints, improving solution management and reducing resolution time


Master’s Degree – Business Administration (Honors), Strayer University

Bachelor of Science – Human Services (Cum Lauda), Springfield College

Member of the Golden Key International Honor Society

Member of the National Honor Society

National Institutes of Health (NIH) - Protecting Human Research Participants


Joint Services Commendation Medal

Joint Services Achievement Medal

Navy and Marine Corps Commendation Medal

Navy and Marine Corps Achievement Medal


Software: Microsoft Office Suite, SharePoint, PowerPoint, Excel, Data Bases

Operating Systems: Mac / Microsoft Windows

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