KIMBERLEY A. PRICE
Atlanta, GA *****
Social Services Specialist and Military Veteran with a proven ability to provide confidential information and client support. Possess a comprehensive background in human services, information protection, and records management. Able to demonstrate extensive knowledge in community counseling, administrative support, and personnel information tracking. Career supported by military training and the 2018 completion of a Master’s degree in Business Administration (MBA).
Client Data Analysis
Training and Development
FOIA Request Response
Strayer University – Atlanta, GA 2017 – 2018
Studied core and advanced principles dealing with the Business Administration program. Within the program, received a broad set of business management tools made to enhance the various areas of the business world which included global management, accounting and finance, law and ethics to name a few.
Enabled one to become a more effective decision maker due to globalization of the methods of doing business. This came with analyzing the interactions of both group and organizational dynamics.
Learned specific things that influence human behavior in organizations which helps all managers be able to determine appropriate management approaches in order to both upgrade and maintain productive work environments.
Springfield College – Charleston, SC 2015 – 2016
Studied core principles of human services including civic engagement, social reform, and substance abuse prevention to develop a strong understanding of principles and practices to serve communities in need.
Worked individually and in groups to complete studies of community corrections and the relationship with human services including addiction studies and criminal justice
Analyzed policies and contemporary issues in community youth development and leadership; considered public and private approaches to ongoing community needs
KnowledgeBank, Inc. – McLean, VA 2012
Collected and analyzed data related to freedom of information act requests. Developed operating procedures for administrative processes.
Gathered and organized information per FEMA guidelines to approve, deny, and complete more than 135 Freedom of Information Act (FOIA) requests
Prepared and edited both reports and presentations on active FOIA requests; tracked more than 240 concurrent FOIA cases
Aided in the development of standard operating procedures for administrative processes to streamline the processing of FOIA requests while ensuring regulatory compliance
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Phacil, Inc. – Landover, MD 2011 – 2012
Senior Document Technician
Managed the review, analysis, and processing of FOIA, Privacy Act (PA), and Mandatory Declassification Review (MDR) requests.
Prepared and processed more than 5,000 records for both electronic transmission and hardcopy reports and requests
Responded to request backlogs to meet Department of Defense (DoD) and Defense Intelligence (DIA) agency criteria leading to a 24% reduction, the largest reduction in 6 years
Tracked inputs into Point-in-Time (PIT) database, directing requests for search and analytical review of requested records; appropriated DIA elements for actions including updating process status.
Conducted quality checks for classified information packages, directing delivery and distribution while maintaining package security and integrity
Reviewed task response and completion to ensure all documents and cases were accurately prepared for final review; tracked and followed up on overdue tasks
Naval Medical Clinic – Patuxent River, MD 2006 – 2007
Served as Naval Medical Clinic customer liaison specialist, responding to and resolving customer concerns. Managed personnel and client records.
Audited and rewrote standard operating procedures for updating personnel records for more than 130 civilian and contracted personnel
Implemented a new system to maintain and update personnel records for the 72 military staff and doctors at the clinic
Reviewed and revised procedures in place to address customer complaints, improving solution management and reducing resolution time
EDUCATION / CERTIFICATIONS
Master’s Degree – Business Administration (Honors), Strayer University
Bachelor of Science – Human Services (Cum Lauda), Springfield College
Member of the Golden Key International Honor Society
Member of the National Honor Society
National Institutes of Health (NIH) - Protecting Human Research Participants
Joint Services Commendation Medal
Joint Services Achievement Medal
Navy and Marine Corps Commendation Medal
Navy and Marine Corps Achievement Medal
Software: Microsoft Office Suite, SharePoint, PowerPoint, Excel, Data Bases
Operating Systems: Mac / Microsoft Windows