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Manager Customer Service

Location:
Port Elizaberth, Eastern Cape, South Africa
Salary:
R12 500 - R15 000
Posted:
September 11, 2018

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Resume:

KHOLISWA NYANISO

Home Address Contact Details

** *********

WARBLER STREET CELL 083-***-****

COTSWOLD

**** ac6z86@r.postjobfree.com

DRIVERS LICENCE: CODE 08

OBJECTIVES:

To join an interactive organization that offers me a constructive workplace for communicating and interacting with customers and people.

EXPERIENCE 01 August 2017– till date GCI WEALTH PTY LTD

Clients Relations Manager/ Personal Assistant

Managing 2 Wealth Managers diaries

Making appointments and printing of statements

Drawing up of quotation on smart advice system

Follow up on new business cases (Life covers, Medical Aid & Investments), servicing quotes

Working with both employees and customers to make sure customer service goals are met

Resolve customer complaints and develop sales plans.

Support, technical support or sales. Include the information about the department

Provide customer service to clients both before and after a sale is made

Updating clients information on Xplan and Prospect systems

Reading, monitoring and responding to your boss's email,

Answering calls and liaising with clients competently,

Preliminary drafting of correspondence on your boss's behalf,

Delegating work in your boss's absence,

Diary management,

Planning and organizing meetings,

Organizing complex travel

Preparing papers for meetings

Managing and reviewing filing and office systems

Typing documents,

Sourcing and ordering stationery and office equipment,

Managing ad hoc projects

EXPERIENCE 24 Nov 2016 – 31st May 2017 – HEADHUNTERS RECRUITMENT AGENCY

Frontline & Admin Coordinator

Typing of CV’s

Reference and verification checks

Filing

Providing general administrative support

Performing routine clerical duties including the processing of mail, filing, photocopying, faxing, data entry, scheduling of meetings related to recruitment procedures.

Providing horizontal support to all Senior Recruiters as and when required

Performing any other supporting tasks assigned by the Manager

Candidate Management

Prepare interview such as: receive and screen resumes, make plan of interview, inform to candidates.

Input applicant’s information into database

SMS/ Email notifications of application status

Birthday SMS’s to candidates

Answering to the Incoming Telephone calls, and taking messages thereof

Group and select candidates as per Job Specs, and present to respective consultant

Set up interviews telephonically for the consultant when necessary

Welcome candidates, and get their photograph on Webcam

Assist in computer literacy testing

Assist the consultants at all times with Administrative duties, such as Typing and preparation of CV’s, adding CV’s into the database

Run searches on Career Junction, Pnet, and present short-listed candidates to the respective consultant

Run Reference, Credit and Criminal Record checks on candidates

Confidential PA duties

EXPERIENCE 01 July 2015 – 27 Nov 2015 - METROPOLITAN LIFE

Financial Advisor

Proactively strive to achieve personal financial targets through effective planning, time management, diligence and appropriate stress management;

Present information-sharing sessions on financial planning topics to engage new business and enhance the knowledge of potential clients;

Analyse situations carefully, understand the complexity and consequences before quickly taking action through clear, well thought out decisions;

Accurately identify problems and proactively solve them;

Identify entrepreneurial opportunities in every interaction and remain passionate, resilient, focused and organized;

Timeously complete all administrative and reporting duties related to the role;

Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services;

Support and guide clients through the decision making process by displaying exceptional product knowledge and customer centricity;

Regularly review client accounts to determine whether life changes, economic changes, or financial performance indicate a need for plan reassessment;

Build sound relationships with others through honesty, trust and respect;

Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements;

Be self-confident, self-motivated entrepreneurs and relentlessly pursue targets and goals;

Effectively manage time and ensure optimal productivity;

Research and monitor financial market trends to ensure that plans are relevant, effective and to identify any necessary updates;

Prepare, interpret and present client financial performance and other relevant information so enhance client understanding and facilitate decision-making;

Conduct client financial needs analysis in order to develop and implement a customized financial plan to achieve clients’ financial goals.

EXPERIENCE 03 Jan 2012 - 30 June 2015 – KONICA MINOLTA

Receptionist/Consumable orders

Switchboard Operator

Ensure that all messages and necessary correspondences is relayed timeously to the relevant staff/management team

Arranging collection of overnight courier mailbag

Checking of PODs against delivery schedules and filing them correctly

Checking of Drivers Log Sheets and Waybills

Receiving mailbag couriered from head office and distributing items to relevant staff members.

Ordering GRN Books etc. from Head Office

Ordering and control of stationery requirements.

Daily Banking

Receiving cash and cheques from clients for COD orders and account payments.

Issuing receipts for payments.

Receiving cash and cheques from drivers and signing their receipt books.

Recording received cash & cheques in Accounts book.

Petty Cash

Reconciling Accounts

Efficient, correct and conscientious upkeep filing system.

Controlling and Processing all consumable orders using SAP System

Quotations for consumables (Check pricing and availability of products)

Updating location details for customers on contract.

Running back order reports, liaising with logistics for ordering and transferring of stock

EXPERIENCE

01 SEPT 2011 - 23 DEC 2011 - ABSA BANK

DIGITAL CONSULTANT

Marketing Digital products cellphone banking, internet, notify me

Capturing templates

Assisting incoming clients

01 NOV 2010 – 29 APRIL 2011 – DEPARTMENT OF PUBLIC WORKS

CREDIT CONTROLLER TEMP

Linking with suppliers

Capturing of order to template, invoice to template & payment info on final voucher to template

PFM (Public Finance Management Act

Checking statements for arrears

Correspond with suppliers to request outstanding invoices/give details of payments made

Monthly Logis Reports

01 SEPT 2010 – 30 OCT 2010 – FREEWORLD AUTOMOTIVE (PLASCON

RECEPTIONIST

Receiving & Distribution of Faxes, Assist incoming clients,

Answering calls, transferring to relevant extensions

Assist incoming clients

01 JUNE 2010 – JULY 2010 – CONTINENTAL TRYE

RECEPTIONIST

Receiving & Distribution of Faxes, Assist incoming clients,

Answering calls, transferring to relevant extensions

Assist incoming clients

2004 AUG – FEB 2010 – EASTERN CAPE DEVELOPMENT CORPORATION

MARKETING ASSISTANT/RECEPTIONIST

Organize all the Marketing Unit activities undertaken by ECDC or outside stakeholders involving ECDC by securing facilities and resources e.g. conferences

Manage office resources

Taking minutes of the meeting

Formulating Internal Newsletter

Processing & compiling invoices for submission to Finance Unit for payment by getting approval of payment & loading invoices into the system;

Processing orders & purchasing assets for Marketing Business Unit, such as corporate gifts by shopping around for the best value for money gifts in terms of the policy

Processing request items like business cards, diary book, by placing orders immediately after receiving request;

Schedule appointments and filing

Providing assistance to the Marketing Officer in coordinating events & exhibitions as and when required by making sure that necessary arrangement are done within set deadlines;

Assists the Marketing Officer with coordinating information for the internal newsletter and intranet site by inviting comments through the email on the 1st day of the month

Answering calls, Transfer calls (85 ext. nr.), Receiving & Distribution of Faxes, Assist incoming clients,

EDUCATION

1999 - Commercial Park Private School

MATRIC CERTIFICATE

2001 – 2002 Russell Road College Port Elizabeth

Certificate in Financial Management (Incomplete)

Passed N4

2014 Varsity College

Certificate in Junior Bookkeeping

COMPUTER LITERATE IN

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft Access

PowerPoint

Outlook

Bank Recon

KNOWLEDGE

Extensive computer software knowledge and experience. Knowledge of the new government budget reforms process. Sound knowledge of Basic Accounting System (BAS). Good knowledge of the Public Finance Management Act and the National Treasury Regulations.

SKILLED IN

Communication and interpersonal skills

Workplace relations

Ability to listen

Convey information

Analytical skills

Ability to solve problems in innovative ways

General office skills

Effective communication

Problem Solving and client focus

REFERENCES:

Mr Lindelo Bottoman

HR Manager (Acting)

Eastern Cape Development Corporation

043-***-****

Mrs Rita Meyer

Admin Manager

Konica Minolta SA

041-***-****

Mr Riaan Troose

Branch Manager

Metropolitan

041-*******

Ms Gitte Wiseman

Senior Recruitment Consultant

Headhunters Recruitment

041-***-****



Contact this candidate