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Customer Service Office Assistant

Inkster, Michigan, United States
August 31, 2018

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Jalene K. Rende

Home 313-***-****


***** ******** **.

Garden City, MI 48135

August 17, 2018

American House

Livonia, MI 48150

To Whom It May Concern:

I am applying for the position of part-time Office Support position. Previously, employed at the University of Michigan, with the Supportive Care Center working in the call center. Previous experience includes working with patients and associates from all walks of life. I am very self -motivated, task oriented and have a strong desire to learn new tasks and systems with strong use of attention to detail. I have a strong work ethic and good communication skills. I enjoy working with and helping others; an excellent team player and enjoy working in fast paced settings. I feel that I would be an asset to the American House affiliation as I have good relationship with others. I have obtained a Bachelor’s Degree in Health Care Administration since I have been working at the University of Michigan and always have a strong interest in working with the . I am eager to learn new challenges.

Thank you in advance for your consideration.


Jalene Rende

Jalene Rende

31557 Sheridan St.

Garden City, MI 48135

Home 313-***-****

Objective To obtain a challenging position which effectively utilizes my knowledge and experience in the health care profession.

Experience May 2015 – Present System Controls

Office Assistant

March 2011 – September 2014 University of Michigan

Call Center Clerk

Symptom Mgt., Supportive Care, Social Work, Nutrition and Phase 1 unit by scheduling appointments and answering phone calls.

July 2005 – March 2011 University of Michigan -

Department of Hematology/Oncology

Program Coordinator Lymphoma and Myeloma Clinics

Scheduled new patients for the Lymphoma and Myeloma Clinics, obtained medical records, pathology blocks and slides and radiology imaging. Coordinated Multidisciplinary Tumor Board Conferences. Assisted Clinic Coordinator in supervising clerical staff and assisted administrative assistants with meetings.

July 2004 –July 2005 University of Michigan Hospital –

Discharge Planning

Patient Care Coordinator Support

Assisted RNs with the clerical coordination of discharge planning including nursing home placements, sub acute transfers, home care services and durable equipment needs. Ensured excellent customer service and communication skills. Knowledgeable in payer guidelines.

September 2001 – July 2004 University of Michigan Comprehensive

Cancer Center – Clinical Trials Office –

Bone Marrow Transplant Team

Research Assistant II

Clinical trials data manager for the standard of care (SOC) patients of the bone marrow transplant team. Responsible for keeping data base updated of patients with a variety of diagnosis. Followed the data of patients during their hospital stays on the floors of the University Hospital and Mott Children’s Hospital. Proficient in the use of Careweb, TQ, Excel and Microsoft Word.

Education Bachelors Degress Health Care Administration –October 2008

University of Phoenix Livonia, Michigan

Certified Massage Therapist in Massage Therapy from HEC Lapeer, MI

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