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UAT Coordinatior, QA Tester, Manager, Customer Service

Charlotte, North Carolina, United States
August 30, 2018

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Wells Fargo; Contract (March 2018 – Present)

Coordinate the issue management process with in the line of business and partner with issue owners to ensue all SHRP items are resolved expeditiously.

Worked closely with the Enterprise Issues Management team members to drive out any changes/impacts from either policy updates or SHRP platform enhancements.

Field questions related to issues and corrective actions and provide responses within the context of the issues management policy as well as SHRP enhancements/requirements.

Support leadership with key short term task and ad hoc request that requires quick turnaround; refine/anticipate asks to build BAU process/reports.

Ensure all documentation is error-free and ready for forwarding to senior management, auditors, and/or regulators.

Escalate/resolve issues, dependencies, etc. that might impact deadlines to keep senior management continuously aware.

Host calls with 40 participants or more discussing testing progress, defects, and issues.

Create traceability matrix for projects for audit purposes.


Novant Health; Contract (April 2017 – February 2018)

Developed test cases in alignment to requirements.

Performed manual tests for software functionality.

Performed data validation to ensure all values match in the legacy and the destination systems.

Excelled in finding, documenting and reporting bugs, errors, defects and other issues within propriety software applications

Participated in calls with vendors to communicate issues found during testing efforts.

Worked with multiple teams on various projects such as EPIC, ECHO, Cerner, and Meditech to ensure accurate data conversion


Nike Factory Store/2015-2017

Delivered the most remarkable customer experience with every opportunity.

Promoted positive employee experiences to increase and maintain healthy morale.

Managed day-to-day activities including opening, closing, sales floor management, etc.

Recruited and developed associates.

Skilled in resource and time management.

Delegated and supported as needed to ensure maintenance of visual merchandising and selling floor standards.

Effectively communicated promotional event information to drive positive revenue and exceed goals.

Identified merchandise issues and opportunities for improvement based on analysis of sales data and customer feedback.


Nike Factory Store/2011-2015

Key contributor to the opening of a new 12,000 square foot store location that generated over $10 million dollars during first year of operations.

Worked closely with the store manager to formulate and build store brand.

Key contributor of merchandising ideas at team sale meetings.

Assisted in recruiting and training of new staff.

Directed and supervised employees in day-to-day operations.

Ensured that employees recognized the importance of their contributions as a whole.

Consistently extended team member appreciation for the value each person delivered to the store.

Utilized a corporate branded program to provide continuous improvement opportunities for team members while recognizing uprising leaders.

Motivated staff to create a clean, enjoyable environment.

Addressed customer inquiries and resolved complaints.

Analyzed marketing information and translated it into strategic plans.



Attention to Detail


Team Leadership

Inventory Planning

Written & Verbal Communication

Customer Service

Risk Assessment

Resource Management

Business Systems

Quality Control Analysis



Computer Forensics

Devry University


Ensured store stayed compliant with all corporate requests including reorganization of sales floor as needed.

Used predictive and proactive analysis to ensure order supply requests were placed in a timely manner for consistent merchandises replenishment.

Coached team members to have respectful, critical conversations as needed to ensure overall health of team.



Supervised the work of staff.

Provided centralized copying and offset printing services.

Estimated job costs using a computerized estimating/billing system.

Assigned incoming services requests, specified stock and job layout while prioritizing workload.

Monitored the production process to ensure optimal performance.

Established quality control standards.

Proactively cross-trained with other departments to improve my ability to service customers by expanding my knowledge in printing, graphics and form quality/quantity needs.

Resolved customer problems or inquires in accordance with the company’s guidelines and policies.

Designed and printed specifications manuals.

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