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Customer Service Manager

Location:
Naperville, Illinois, United States
Salary:
52600
Posted:
August 19, 2018

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Resume:

Christopher Hunt

773-***-****

ac6qeu@r.postjobfree.com

Summery

Motivated and dynamic Leader with 20+ years a passion for helping companies grow, implementing changes, and bring out the best in employees. Results-oriented leadership and mentoring that builds winning cultures. Trouble shooter with skill in developing and leading continuous improvement.

Proven ability to thrive in high energy environments that require vibrant and fresh thinking.

Experience

Operations Manager

En Pointe Cabinetry Elk Grove Village, IL June 2017- January 2018

Overseeing the production of goods

Monitoring inventory, purchasing and supplies

Make sure the organization is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers

Determining staffing needs, Interviewing employees, overseeing assignment of employees and planning staff development.

Responsible for data entry, accounts payable, managing the organization's HR

Interfaced with production department and inventory control to develop necessary schedules for material requirements

Expedited material to meet customer and production demands

Investigated inventory discrepancies

Implemented policies and procedures to improve inventory control.

Team Lead

Alphabroder Bolingbrook IL January 2003- May 2017

•Managed all responsibilities of warehouse operations.

•Inventory forecasting and production control

•Work together with colleagues from other departments to improve efficiency and overall service delivery.

•Monitor all aspects of distribution and receiving with UPS, FedEx and independent curries.

•Assuring policies regarding payments, returns and exchanges were followed.

•Performed general office duties including cashier, product assistance and cleaning.

•Worked with customers on follow-up on shipping statuses and expedited orders.

•Overseeing the loading and unloading of trucks, order picking, returns and stocking .

•Coordinated production for outbound orders.

•Supervised and trained on site of more than 30 employees.

Owner Operator

Leased thru Tri State trucking Company Ohio February 2002- December 2003

•Transportation of goods to various companies through the United States.

Christopher Hunt

773-***-****

ac6qeu@r.postjobfree.com

Network Administrator /Buyer

Wagner Systems, Inc Carol Stream IL January 1996- January 2002

•Interfaced with production department and inventory control to develop necessary schedules for material requirements

•Negotiated pricing for products purchased by Wagner Systems Inc.

•Expedited material to meet customer and production demands

•Investigated inventory discrepancies

•Implemented policies and procedures to improve inventory control.

•Supporting and training of more than over 50 users in-house and remote client servers and workstation.

AS400 proficient

Shipping Receiving Clerk

Boye Needle Chicago IL September 1988- January 1996

•Worked with production and inventory control departments to develop necessary schedules for material requirements Page 1 0f 2

Skills

•OSHA Certified trainer

•CDL Class A drivers license

•Certified forklift trainer thru Alphabroder

•Microsoft Technical Training, College of DuPage

•Strong interpersonal and communication skills

•Ability to solve problems and multi-task in fast paced dynamic environment.

•Strong knowledge of corporate purchasing practices and negotiation strategies such as Experience in analyzing quotes, and understanding landed cost.

•Over 20+ years of Customer Service, Purchasing, Warehouse and Shipping and Receiving

References

Robert Nelson 205-***-**** Tri-State Trucking

Jeff Hunt 630-***-**** Supervisor Wagner Systems, Inc

Therese Garcia 773-***-**** Personal reference

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