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Manager Account

Wilmington, Delaware, United States
August 19, 2018

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Gregory Taylor *** W **th street Wilmington, Delaware 19802 Cell: 302-***-**** E-mail: Objective: To obtain a position that will offer further growth and development in a progressive and challenging work environment. Employment History: Barclays Bank Delaware-Senior Account Manager Oct 2009- Dec 2017 Manage inbound and outbound collection calls on various types of credit cards Resolve customer delinquency inquiries on account aged zero to charge off Utilize appropriate collection methods including skip tracing and review of credit bureaus Adhere to all compliance and regulatory guidelines HSBC Taxpayer Financial Services-Taxpayer Consultant Jan 2006-Oct 2009 Assist taxpayers in processing of Refund Anticipation loans Negotiate payment arrangements through follow-up with IRS Provide customers with solutions to tax delinquency exposure JP Morgan Chase Bank-Senior Account Manager Jan 1999-Nov 2004 Resolved customer delinquency inquiries on various credit cards, zero to charge off level Negotiated payment option utilizing various treatment programs including Attorneys, third party and skip tracing Education: High school diploma, 2 years college

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