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Engineer Desktop Support

New Haven, Connecticut, United States
August 13, 2018

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*** ****** ****** *** ***** CT, 06511 203-***-****

Multiplatform-certified Infrastructure Engineer committed to operational excellence ensures high availability Amazon AWS, Azure Cloud, VMware ESX environment and peak performing networks with five 9’s of uptime. I thrive on being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.Sharp troubleshooting expertise and proactive mindset adds bench strength to a nimble IT team. Tenacious problem solver maintains composure when working through critical system outages.

Offering 10+ years of experience in Microsoft, VMware and Citrix environments, presents an innovative approach to integrated multi-platform solutions that enable organizations to achieve their business goals while reducing IT costs. Applies latest industry best practices to maintain superior network infrastructure and data centers in a highly regulated environment.


VCP-VMware Certified Professional 5, VCP-VMware Certified Professional 6 and 6.5

Cisco Certifications CCNA ICND1, ICND2

Windows Server 2012 MCSA

Microsoft Certified IT Professional (MCITP): Windows Server 2008: Enterprise Administrator

Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Active Directory, Configuration

Windows Server 2008, Applications Infrastructure, Configuration

Microsoft Certified Systems Administrator (MCSA) Server 2000, 2003,

Microsoft Certified Professional (MCP)

CompTIA A+, Network +, Server+


Cloud: Azure Server Migrations, Amazon VPC, EC2, IDM, S3, Glacier Lambda, SAML.

Security: IPSEC VPNs, Cisco ASA 5520, Cisco ASA5555, Cisco Fire Sight, Source Fire, Cisco IDS/IPS

Virtualization and Terminal Services Software: VSphere 5.5 and 6.0, Microsoft RDS, VMware View, XenApp 6.5, XenDesktop 7.5, Microsoft Hyper V, Microsoft 2012 Virtual Machine Manager.

Data Center Hardware: Fiber Channel Switching, Storage Area Networks, Edge Switching, VLANS, DMZ, Compression Appliances, Secure Gateways, HP C7000 Chassis, HP G8 Blades, Cisco 2900 Edge Switches and 4510 Network Cores, Cisco ASR Routers, Branch 2901 Routers

Storage and Network Backbone Hardware: Cisco Wireless 5508 Controller, HP SAN, EMC VNX5400, NAS, iSCSI, Fibre channel switches, RAID 0,1,2,5,10,1+10, HP robotic tape library, Dell Appassure

Operating Platforms: Dell Data Protection, Amazon Web Services, Microsoft Azure, Windows 7, 8, 10, Windows Server 2003, 2008R2, Server 2012 R2, Server 2016, FreeBSD, RedHat Linux, Fedora Core

Software: Microsoft MDT, Unidesk, ThinOS, KaliLinux, Net Stumbler, Nessus, Cloning Sysprep tools, Anti-Virus, Malware Tools, Symantec Endpoint, Webroot, Symantec Backup, Veeam, Quest KACE, SQL Server, TFTP, Wireshark, MS Office, Netwrix, Whats Up Gold, and Solar Winds Engineers Edition


Planned Parenthood of Southern and Northern New England, New Haven, CT 1/1/2017 to Present

AWS Cloud, VMware Sr. Infrastructure Engineer

Reporting to new IT management, maintains 99.9 % uptime for three Planned Parenthood affiliate infrastructures.

Responsible for root cause analysis where applicable across the infrastructure stack.

As in-house lead problem solver for complex business problems affected by technology.

Creates a unified server infrastructure in AWS by moving on prem workloads to the cloud.

Has whatever it takes “WIT” attitude to complete tasks assigned.

Responsible for managing hardware/software contracts, life cycles and working with Project Manager to perform cutovers where applicable.

Michael C. Palmieri [page 2]

Manages Dell KACE for Windows patching and third party software patching per remediation required by compliance team.

Responsible for remediating all compliance based tickets assigned to my queue.

Manages Azure directory connectors required to maintain a multitenant email system in Office 365.

Implemented Microsoft MDT imaging platform with IST team.

Partners with various vendors when required to solve critical issues.

Provides leadership and technical mentorship to desktop support team as it pertains to escalated issues.

Planned Parenthood of Southern New England, New Haven, CT 11/1/2014-12/31/2016

Sr. Infrastructure Engineer

Reporting to the VP of IT, maintains 99.999% uptime on Fiber-based MPLS WAN running VMware in virtual server environment supporting 18 health centers with 250+ users.

Created HIPAA-compliant network designs for LAN/WAN network topology per healthcare regulations in a virtualized environment on VMware and Hyper V. Utilized NAT polices and routing policies to control traffic via QOS in VOIP network.

Managed all technical hands on aspects of Microsoft RDS, VSphere 5.5, HP Blade Center, and EMC 5400 Storage Network from configuration to troubleshooting.

Supervising outsourced desktop support vendor, directs helpdesk process and interdepartmental communications using the JIRA workflows. Manages vendor contracts s for In-house Hybrid PaaS/Cloud network virtualization architecture.

Introduced Netwrix to track all system changes to Active Directory for one internal helpdesk staff member and outsourced desktop support vendor.

Implemented Cisco ASA5555x with Cisco Fire Sight/Source Fire IDS/IPS with best practices across wireless LAN/WAN. Deployed Dell Kase and Dell Data Protection Encryption with vendor partnership for improved attestation of patching updates and encryption compliance.

Planned Parenthood of Southern New England, New Haven, CT 1/1/2009-11/1/2014

Infrastructure Engineer

Provided leadership and mentoring to Desktop Team providing 24x7 enterprise network support. Ensured Network Compliance (HIPPA, PCI compliance) to Government Standards.

Introduced, architected, and designed 10 Gigabit Ethernet for VMware C7000 Blade Chassis, Appassure Network Backup System, Horizon View 6 for EHR application USB devices.

Led design, deployment and maintenance of Microsoft technologies including: VSphere, Cloud Technologies Hosted VOIP, Threat Management Gateway, Active Directory, Remote Desktop.

Investigated issues related to ESiX host, Vc, VCB, HA, DRS, Vpxa, vmware update manager

Migrated virtual machines from HP EVA4400 to VNX 5400, configuring storage and Raid groups, and configured iSCSI SAN to Cisco4510 with 10 GB SFP modules and dedicated fiber runs.

Planned Parenthood of Connecticut, New Haven, CT 11/25/2005-1/1/2009

Network Administrator

Administrated data center network operations including cisco routers 2901, 5508 wireless controllers, security systems Cisco ACS, HP ML350 Servers.

As Firewall Administrator across multi-vendor platforms, designed, installed and troubleshot Citrix 6.5 and 4.5 environments employing Cisco Technical Assurance Center resources.

Implemented Kiwi Syslog and NAGIOS alert management software to monitor Routers, DSL, Cable Modems, and Switches on our LAN/WAN infrastructure for 18 health centers.

Jewish Community Center of Greater New Haven, New Haven, CT 11/25/2005-Present

Infrastructure Engineer--Part Time

Managed re architecting agency across several sites due to a fire at the site in 2016.

Serves as Engineer, Architect and Administrator for Windows Serves and Desktop Infrastructure.

Piloting Cloud Products on Office 365, Azure AD Connector, VDI Infrastructure.

Implemented PowerShell, WSUS and Windows Deployment Services as imaging solution across desktop infrastructure.

Michael C. Palmieri [page 3]

Creates compliant network designs on network topology per PCI guidelines. Maintains all routing and switching issues on network and hosted phone system.

Implemented Amazon Data Protection systems and secure wireless network on Cisco Meraki platform.

Jewish Community Center of Greater New Haven, New Haven, CT 10/23/2003-11/25/2005

Network Administrator

Maintained Novel File Client/Servers. Converted infrastructure to Active Directory on Server 2003

Millennium Institute of Computers, New Haven, CT 8/15/2003-7/19/2004

Computer Instructor

In part-time teaching position, prepared training materials and hands-on labs for A+, Network+ and Microsoft Server 2000 Server Operating Systems classes.

Yale University, Epidemiology and Public Health, New Haven, CT 4/7/2003 -7/1/2003

Web Master/System Administrator

In contract position, maintained the department Intranet and Extranet websites; maintained tape backups using NovaNet backup software; designed ad-hock Microsoft Access Databases.

Jones Lang LaSalle, New Haven, CT 3/20/2001 - 3/1/2003

Back Office Systems Administrator

In contract position GSA Federal Buildings, maintained the ticketing systems, communications systems and network services for property management team.

Yale University School of Medicine, New Haven, CT 11/26/2000 -3/1/2001 1999 to 2000 Nov 1999- May 2000

Help Desk Specialist

In contract position. Installed and troubleshot operating systems on Windows and Apple computers.

Manpower Professional, Hartford, CT 8/1/2000-10/29/2000

Desktop Integrations Specialist

In contract position, Deployed 1700 desktops on Windows NT4.0 using RUMBA and Symantec Ghost.

Summy Industries, North Haven, CT 7/12/1994-6/1/1999 1994 to 1999 Jul 1994- Jul 1999

Apprenticeship Hardware Technician

Repaired, troubleshot and assembled scientific lab desktop computer systems.


Bachelor of Science, Air Transportation Management, University of New Haven, West Haven, CT 1995-2000

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