TAHRAN STRONG

***-*** *********** ******, ******, NJ 07103

Home: 973-***-****

ac6nbt@r.postjobfree.com

CAREER OBJECTIVE

To secure a customer service position within an organization that will allow opportunity to apply

my more than three years experience, dedication and hard work. I am able to work flexible schedule.

ADMINISTRATIVE ASSISTANCE, DATA ENTRY AND CUSTOMER SERVICE

Strong team player with excellent communication skills, and proven ability to interact with people in sales, training, management, and others in a wide variety of customer service related projects

Responsible for interviewing customers explaining types of computer related services.

Pleasant understandable phone voice, speak clearly and distinctly.

Well organized, good time manager, and persistent in achieving or exceeding set objectives.

Successfully completed an 18-hour course in Customer Service to include hands-on customer problem solving and telephone techniques.

Windows 2003/NT, VECTOR, Microsoft Office 2003XP: Word, Excel, Access, PowerPoint.

Data Entry, NAVIGATOR, CSI, Internet Technology and WORLD WIDE WEB.

Proficient in QuickBooks software, Outlook Express and WordPerfect.

PROFESSIONAL EXPERIENCE

PATHMARK, Newark, NJ ` 02/90 to 11/05/15

Stock handler (Night Crew position) - 2 nights per week- (Friday & Saturday.)

Maintaining and preparing the store for customers.

Stocking and replenishing shelves from the previous night.

Providing customer service for shoppers throughout the night.

Maintaining accurate inventory of incoming product from vendors and truck shipments.

ISO (Insurance Service Office), Jersey City, New Jersey. 01/10 to Current

FEMA Project Specialist

Data entry and quality control of FEMA related insurance information pertaining to corresponding districts and cities across the United States

Downloading and verifying the correct and viable information on discs to each of the participating cities and districts.

Mailing the finished product to the participating cities and districts by the anticipated deadline.

RDS Specialist 08/08 to 12/09

Data entry and quality control of community fire protection information.

Data transcription includes handwritten documents, sequence of numbers, letters, and symbols, or simple data like names and addresses.

Manipulate existing data, edit current information, or proofread new entries into a database for accuracy.

Review discrepancies in data received, request clarification and advise supervisor of issues related to data.

Perform data verification routines in accordance with company procedures.

Assist and train new data entry operators.

Provide research, analysis and support for special project as assigned.

UNIVERSAL VALVE, Elizabeth, NJ 08/07 to 02/08

Customer Service Representative

Providing assistance for customers via telephone.

Processing orders for customers via telephone and fax.

Matching purchase orders and invoices to file.

Mailing out invoices to customers.

Using Microsoft Great Plains software to do booking and invoicing reports daily.

Submitting credit invoices to customers when needed.

Providing knowledgeable information on products to customers pertaining to the petroleum industry.

Customer Service Supervisor. Mark Lesniak 908-***-****-ext 226 ( For reference)

Manager of Sales and Operations; Peter Mascis 908-***-**** ext 221. ( For reference)

THE GRIGARD COMPANY, Newark NJ 05/07 to 06/07

Accounts Payable and Receivable

Using the accounting software Peachtree to process accounts.

Depositing incoming checks from vendors for payment.

Cross-referencing invoices and purchase orders for accuracy of merchandise purchased.

Matching hard copy purchase orders with ones that are in Peachtree Software system.

Logging incoming checks and mailing to designated banking institution.

CENTRAL LEWMAR, Newark, NJ 03/07 to 04/07

Credit Manager Assistant

Providing assistance to the Credit Manager of the Department.

Accurately matching invoices and purchase orders.

Mailing invoices to clients and filing purchase orders.

Balancing the incoming payments of the clients and crediting accounts if necessary.

Notifying clients that their payments are past due.

ACS/EZ-Pass, Newark, NJ 02/03 to 04/06

Customer Service Representative/Inventory

Provided superior customer service to ensure continuing and profitable business

Answered incoming customer calls assistance calls via VECTOR system as soon as possible via use of headset and computer terminal

90 % incoming phones retrieving information by searching the multiple databases, updating customer information, and using alternative search methods

Settling customer grievances regarding their EZ Pass accounts as required

Advised customers with product information and different payment plans

Assisted with inventory of EZ pass tags, reprogramming tags and cataloging by color and IAG codes

Experience in billing and accounts receivable and payable in finance department.

Supervisor : Gloria Gilliard : 973-***-****

PUBLIC SERVICE ELECTRIC & GAS CO., Newark, NJ 11/99 to 01/00

Field Service Technician/Desktop Support Intern

Provided preventive maintenance and field support during Y2K to clients and sales staff

RUTGERS UNIVERSITY, Newark, NJ 07/00 to 09/00

Computer Lab and Help Desk Technician

Provided preventive maintenance to the computer lab

Provided assistance students and faculty with the proper handling and maintenance of computers

Interacted with a diversity of professionals overseeing lab activities

Processed repair forms and maintained records.

EDUCATION AND TRAINING

NJIT, Newark, NJ

Programming: Web Author, JAVA Script, HTML (2001)

A + Certification in DOS/Microsoft Windows. (2001)

ESSEX COUNTY COLLEGE, Newark, NJ

Major: Biology and Chemistry - Earned 49 College Credits (1992 – 1994)

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