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Technical Writer

Revere, Massachusetts, United States
August 09, 2018

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Located in Boston, MA

617-***-**** cell



Strong experience researching, writing, editing, and producing technical publications, including

Engineering, software, hardware, compliance, and end-user documentation

Web-interactive documentation and help for both standard and mobile platforms


FrameMaker 12, Microsoft Office, Word, Powerpoint, Visio, PhotoShop, HTML, Illustrator, InDesign, Acrobat Pro, Sharepoint, Adobe Technical Communication Suite, Adobe Creative Suite, Visual Studio, SVN Tortoise, Agile environment

Help: RoboHelp

Operating Systems: Windows 10, Linux, UNIX


Granite Telecom IT December 2017 – May 2018

Provides and maintains telecommunication services to businesses.

Researched, wrote, and produced policy and procedures documents for both government clients and internal IT staff

Audience: Granite clients and internal IT staff.

Environment: Word, Acrobat, Excel, Visio, on a Windows 7 platform.

Coventor November 2016 – July 2017

Provides software products that develop and optimize silicon semiconductor manufacturing process flows.

Researched, wrote, and produced new versions of SEMulator3D modeling software documentation set

Audience: Silicon semiconductor fabrication engineers and developers.

Environment: FrameMaker 12, Acrobat Pro, Word, on both Windows 7 and Linux platforms.

MBTA IT January – October 2016

Provides IT services for the MBTA.

Researched, wrote, and produced internal technical and end-user documentation, including desktop and help desk run books, VPN installation and operation, and SolarWinds management

Audience: Internal IT personnel, including system administrators and help desk personnel.

Environment: Word, Visio, and Acrobat Pro on a Windows 7 platform.

Harvard Medical School IT August – November 2015

Provides IT services for Harvard Medical School.

Researched, wrote, and produced policies and procedures for HMS IT Infrastructure department

Audience: Internal IT personnel, including software engineers and administrators.

Environment: Word, Visio, and Acrobat Pro on a Windows 7 platform.

Haemonetics March 2014 – July 2015

Manufactures blood-management equipment and associated software for medical professionals.

Researched, wrote, and produced new versions of user’s guides for eBDS Oxygen Analyzer and accompanying DATA-5 software, as well as service manuals for various products

Audience: Medical professionals.

Environment: FrameMaker 11, Photoshop, Illustrator, and Acrobat Pro on a Windows 7 platform.

Courion September 2013– March 2014

Manufactures risk-based identity- and access-management products.

Researched, wrote, and produced a user’s guide and help system for Courion’s Access Insight Solution, a web-based software product that enables companies to detect and manage risk. Worked in an Agile environment.

Audience: System administrators.

Environment: FrameMaker 11, RoboHelp 10, Acrobat Pro, and Visual Studio on a Windows 7 platform.

Interactive Motion Technologies February – July 2013

Manufactures robotic physical-therapy devices.

Researched, wrote, and produced a physical therapist’s guide and programmer’s guide for Interactive’s PT robot

Audience: Physical therapists and software developers.

Environment: Word, Visio, and PhotoShop on a Windows 7 platform.

Boston Private Bank and Trust September – December 2012

A private banking and investment company.

Researched, wrote, and produced a user’s guide and help system for SCOPE, a web-based loan-processing product

Audience: Boston Private Bank loan officers and management.

Environment: Word, Acrobat, and Robohelp on a Windows 7 platform.

Global Partners LP February – August 2012

A petroleum marketing distributor.

Researched, wrote, and produced Sarbanes-Oxley (SOX) PDI Compliance documentation. PDI is a software product for use in convenience-store operation. Documents describe Global’s policies and procedures which ensure SOX compliance.

Audience: Global IT engineers and technicians, PDI users, and auditors.

Environment: Word, Acrobat, Visio, Excel, and SharePoint on a Windows Vista platform.

Cumberland Farms IT August 2011 – January 2012

Provides IT support for Cumberland Farms computer networks, both in stores and at company headquarters.

Researched, wrote, and produced PCI-compliance policies and procedures for CF’s internal network

Audience: Cumberland Farms IT engineers and technicians.

Environment: FrameMaker, Acrobat, and Visio on a Windows Vista platform.

Northern Light January – June 2011

Manufactures an Enterprise Search Engine (ESE).

Wrote a developer’s guide that enables developers to modify the ESE so that end users can determine where their target documents are located, index the content they need, and return the most useful search results. The manual describes ESE Java APIs and explains their use.

Audience: ESE software developers.

Environment: FrameMaker, RoboHelp, Word, Photoshop, and Acrobat on a Windows XP/pro platform.

Tilera January – November 2010

Manufactures a 64-processor multicore chip and accompanying circuit board.

Researched, wrote, and produced both hardware and software engineering documentation for a proprietary multicore processor chip

Audience: Chip architects and software developers.

Environment: FrameMaker, Word, Photoshop, Acrobat, and Visio on a Windows XP/pro platform.

Earlier assignments available on request.


B.S., Physics: Wesleyan College

M.S., Physics: West Virginia University

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