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Systems Support Specialist

Durham, North Carolina, United States
August 09, 2018

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Angel King

**** ****** **** • Durham, NC ***** • • 919-***-****


Certified IT Specialist, with years of experience providing the highest level of customer service in the Real Estate industry. Trained in Yardi Voyager. Able to identify, troubleshoot and resolve end-user issues and request, software/hardware PC issues. Knowledge of network topologies, and other Operating Systems. Strong team member who can also work independently utilizing effective communication skills.


My Computer Career, Raleigh, NC January 2013 to November 2013

Information Technology System Administrator- Certificate

Certification earned: Server+, Certified 2017

Certified Council of Residential Specialist (CRS), 1999

Real Estate Broker License, 1998

Graduate Realtor Institute (GRI), 1996

Pitt Community College 1982


OSI Model, TCP/IP, Ethernet, LAN, WAN, internetworking and basic telecommunications technologies

Handled installations and troubleshooting of Yardi and third-party software programs and upgrades

PC hardware and Operating Systems

Basic Network troubleshooting

Wireless Network Administration

Azure experience

Experience and knowledge of Cisco and other network devices, firewalls and routers, etc.

DNS, 802.1x, and DHCP protocols

Yardi Voyager, Microsoft Suite, MRI, OneSite, Rent Roll, JD Edwards, and Navigator


Intellisys Technology, LLC July 2017 – January 2018

Yardi Systems Support Specialist/Remote – Home Based – Durham, NC 27713

Implemented Yardi Voyager software for single - family rental homes

Responsible for responding to troubled tickets, determined clients' and users' needs and implemented solutions in a timely manner

Experience with RentCafe and Salesforce

Escalated tickets appropriately when needed

Documented issues and request

Experience with common modules, such as, Blue Moon, Accounting, Investor Reporting, Payscan, OpsTech, etc.

Effectively communicated with customers, users, and management regarding ongoing project status, included time frames, problems, plan changes, and solutions

General troubleshooting, assisted with basic operations in the MS-Office, basic Operating System settings, Email Setup, User Password resetting

Experience with Active Directory (creating/managing Group Policy Objects, Security Groups and User/Computer Objects), developing SOPs, deploy/maintain enterprise virtual desktop infrastructure environments

Experience with SharePoint

Excellent computer skills and experience with remote services, MS

Ability to work independently within a team environment

California Commercial Investment Group March 2010 – September 2016

Property Manager/Durham, NC 27705

Responsible for the overall management and maintenance of a multifamily community, including, but not limited to personnel management, strategic planning, financial management, risk management and outstanding customer service and resident retention programs.

Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action

Prepared reports by collecting, analyzing, and summarizing data and trends

Used Yardi Voyager to enter rents, payables, budget, purchase orders, charges and vendor information

Inspected apartments for move-in condition (pre-inspected) and turnover status

Trained a staff of four on Yardi Voyager software, MS Email Exchange, Excel, SharePoint, user awareness, and company policies and procedures

Lexington Asset Management January 2007 – February 2010

Property Manager/Raleigh, NC 27610

Managed and oversaw operations for a multifamily facility

Established rental rates by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals

Contracted with tenants by negotiating leases and collected security deposits

Maintained building systems by contracting for maintenance services and supervised repairs

Oversaw security deposit administration including inspecting units to determine resident’s balance or refund, prepared disposition letters, and processed security deposit returns

Maintained building security measures, ensured proper incident documentation and notification to management, owners, and insurance carriers

NCCU Real Estate Foundation November 2004 – December 2006

Managing Director/Durham, NC 27704

Opened and managed startup of student privatized apartment housing

Negotiated property sales contracts, managed building projects, scheduled maintenance of contracts, and compiled information for financial reports

Advised clients on ways to maintain and increase their property value

Resolved tenant complaints and any conflicts

Supervised and trained all property associates

Evaluated associates’ performance, including the completion of annual performance reviews. Counseled underperforming associates and provided critical feedback to improve performance

Angel Cox Realty December 2001 – August 2004

Real Estate Broker/Greenville, NC 27834

Sold and managed residential and mixed-use commercial property

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