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Manager Management

Oakland, California, United States
August 09, 2018

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Nancy Jo Mitchell

Oakland, CA *****


(m) 510-***-****


** **** ***** ** ********, collaborative product management, process improvement, financial services experience for existing and new products. Reengineering and redesigning SaaS and Hosted platforms, with an emphasis on Risk Strategies, APIs, eCommerce, and Digital and Mobile technologies. Own the products during the entire lifecycles, KPIs and sunsetting, while working with cross-functional teams. Proactively identify problems that arise, provide options and recommend solutions. Escalate issues and review defects. Create communications for various groups engaging in digital experiences across websites, applications and mobile. Conduct user accessibility (ADA) on all online products.

Strategic end-to-end thinking; with the ability to understand the full flow of activities that impact the user’s experience, such as clear and concise information, authentication, identify management, access control, alerts, banking regulations and regulatory compliance.

8 years of Agile, Sprint Planning and Waterfall methodologies.

Advance knowledge and proficiencies: Written BRD’s PDD’s, MRD’s. Conduct UAT, and risk management for the following: mortgage and consumer lending, Cards (credit and debt) Collections, Bill Pay, Transfers, ACH, Wires, APIs, authentication (secured sessions), business cases, user’s stories, business requirements, requirements gathering, business process management, CMS, CRM, data warehousing, analytics, competitive analysis, gap analysis, ecommerce, identity management, new products, process management, product development, product design, pricing, product planning and training. Agile and sprint planning for defined products and Waterfall. Conduct JAD sessions and release planning and prioritization. Servicing communications including: Secure Inbox, External HTML, External Plain text, Alerts and Push Notifications.


06/17-10/17 Wells Fargo, (5-month contract) San Francisco, California

Business Process Consultant - Global Product Management

Deliver complex international projects, involving project participants across multiple global locations and functional disciplines. Reduce the monthly financial reporting process from two and a half days to two hours, by eliminating unused categories and data.

Work collaboratively with multiple lines of business, across various levels of seniority, in order to facilitate the dialogue necessary to understand and document existing capabilities, define future business requirements and translate those requirements into a go-forward lending product delivery roadmap for Wells Fargo’s global branches.

Support functions, including finance, risk and compliance teams, in order to ensure that all associated requirements are defined, documented and achieved.

Review, analyze and evaluate business systems and current or anticipated customer needs with respect to global lending product capabilities.

01//17-2/17 Wells Fargo, (2-month contract) San Francisco, California

Sr. Product Analyst – Wholesale Internet Solutions - Event Messaging

Review the Event Messaging team requirements for the Wholesale Division and suggested change for simplicity.

Assess the Content Document Management system and prepared recommendations to streamline the users experience to make the system more user friendly with a more efficient search tool. The new search tool will allow the users to search at least 40% more quickly.

03/14-9/15 Wells Fargo (18-month contract) (SIS), San Francisco, California

Sr. Product Manager, Bill Pay and P2P Digital Channels Product Management

Enhance Bill Pay and P2P services to meet the customer’s needs and changes driven by regulatory requirements.

Upgrade mobile base products (IOS/Android) to support the enhanced features and functionality to support (Zelle) and Bill Pay products. Include new functionality to allow the users to set up future dated and recurring transfers.

Modify the business requirements related to system applications and implement the needs of the customer into application and operational requirements. Ensure all ambiguity was vetted and removed from the requirements.

Identify business issues and considerations, including benefits, challenges, revenue opportunities and processes.

05/13– 09/13 Bank of the West (Aerotek), San Ramon, California (5-month contract)

Business Analyst – Dodd-Frank Mortgage Reform Act (Mortgage, Consumer and Collection Servicing) Related to Regulation Z and X

Describe the business requirements to support Bank of the West’s modifications to their systems with Fiserv, Fidelity, Assurant, RR Donnelly, NCP Solutions and the Computer Assisted Collection System. Engage with the business partners and users to demonstrate the critical strategic decisions that were defined and must be followed.

Illustrate the critical examinations of current business processes and shared recommendation (s) for improving quality by increasing efficiency within the business unit operations by 15%. Lead efforts in the development of business unit analysis, operational procedures, reporting, communication and strategic planning activities for consumer line products.

10/06 – 06/12 Harland Financial Solutions, Pleasanton, California

Sr. Product Manager of Lending

In a SaaS and Hosted environment, accountable for the roadmap and strategic infrastructure of assign digital banking products and services. Enhance mobile applications for (IOS and Androids). Define APIs for online banking, lending, compliance, fraud, collections, ACH, Debit and Credit cards processing products. Built online customer reconciliation process in order to remedy the discrepancies in customer data between Harland and its Credit/Debit card processing vendors. Define product strategy, concepts, scorecards, and roadmap in collaboration with stakeholders. Improve our client satisfaction surveys by 25%, buy delivering enhancements to exiting products. Saved development cost by eliminating outdated legacy platforms. Collaborated with the Data Warehouse team to collect and summarize the consumer’s transactions credit card, debit card, checking account and online bill payment. Created reports to validate and analyze online banking sessions.

Accomplish communications with stakeholders regarding product goals and progress against the goals.

Conduct Agile Sprint planning including Waterfall and hybrid methodology software development life cycles. Drove the product planning from conceptual, strategy, roadmap, and development to market.

Assist on several committees, including the Release Planning Team, Compliance, Request for Enhancements and Supervisory committee (s).

9/96 – 10/06 Chevron Federal Credit Union, Oakland, California

Mortgage Underwriting and Loan Processing Manager

Directing strategic and operational activities including integrating third party systems such as origination, processing, underwriting, closing, and loan servicing. I consistently seek ways to improve the business units.

Simplify the loan processing and underwriting for an $850m credit union with a reduction in a five-day turn time compared to a fifteen-day turnaround time frame. Increased our income by 23%. Successfully managed an $87m branch with a lending portfolio of $27m.


Clarizen, Citrix, Hogan, Cavion, Fiserv, Mortgage Solution, Loanlink, Summit, Fidelity, APPRO, Symitar, Jack Henry, DocMagic, Calyx Point and Data Track, Fannie Mae’s Underwriter, Freddie Mac's Loan Prospector, Loan Originator, Encompass and Questsoft, .Net frame work, JIRA, Remedy, Clarity, MS PowerPoint, Excel, Access, SharePoint, Tableau, Wireframes, Prototypes, MS Project, Top Team, Adobe, Visio and Dropbox.


Regulation B, Regulation CC, Regulation D and DD- Truth in Saving, Regulation E, Dodd Frank Act (Mortgage Servicing rules), Regulation C (Home Mortgage Disclosure Act) Regulation Z, NACHA rules, NCUA and FDIC banking principles and processes.


Master Degree – Human Resource Management with a 4.3 GPA

Golden Gate University, San Francisco, California

Bachelor of Arts degree – Psychology

Tarkio College, Tarkio Missouri

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