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Customer Service Manager

Jackson, Mississippi, United States
August 06, 2018

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*** ***** ****

Jackson, MS 39212

Cell: 769-***-****

Objective: To become a major asset to a company or organization offering continued education and career advancements.


2017-present: Jackson Cash & Carry

Sales Associate-part time

2016-2017: Fred’s Super Dollar

Stocker/Sales Associate-part time

2016-2016: Allstate Insurance Company

Customer Service Representative-8 week internship (June-August)

2006-2015: Lakeland Primary Care Clinic

Office Manager/Front Staff Representative

Greeted all patients and guests

Answered and directed all phone calls

Processed payments in office and by phone

Generated new patient accounts

Verified all insurance coverages

Scheduled office visits

Scheduled patients for radiology

Scheduled referral appointments

Provided reminder calls for visits

Maintained filing system and office supplies

2004-2006: Central Mississippi Medical Center

Patient Registration Representative/Emergency Room Clerk

Provided timely and accurate registration

Maintained registration standards

Verified all insurance coverages

Demonstrated effective customer relation skills

2001-2004: Safeway Insurance Company

Underwriting/Claims Clerk-Receptionist

Answered and directed all phone calls

Maintained professional customer service

Resolved and logged all premium payments

Accelerated underwriting and claims departments

1994-2000: Allstate Insurance Company

Partial Cancellations/Policy Processing Associate Level II

Processed partial cancellations transactions

Performed data entry activities

Verified information for processing

Maintained office environment

1993-1994: First Health Services, Inc.

Senior Word Processor Technician

Prepared letters, memos and routine reports

Created and designed forms

Updated provider manuals

Maintained office environment and supplies

1992-1993: Bethlehem Center, Inc.

Administrative Assistant /Executive Secretary

Simplified communications and documents

Developed and maintained a filling system

Logged account entries in ledgers and journals

Maintained inventory of supplies and petty cash

Expedited journal for director and CPA

Prepared and maintained board room for board meetings

1986-1988: Regal & Inn Motel

Assistant Manager/Bookkeeper

Evaluated and instructed staff of duties

Supervised staff meetings

Maintained inventory of office supplies & products

Generated payroll and bank deposits

Operated switchboard and reservation machine


1988-1992: Hinds Community College

Associate in Applied Science (A.A.S.) 1991 AND 1992

Received A.A.S. degree in Business Technology -1991

Received A.A.S. degree in Microcomputer Information Processing-1992

1992: National Seminars Group

Received certificate of Continued Education

‘Business Grammar and Word Usage for Professionals’

1992: Paget /Thompson Seminar

Received certification of merit

Organization Skills for Managers

The Organized Manager-- How to Get More Organized

1993: Computrain, Inc.

Received certificate of continued Education

Introduction to Microsoft word 5.5


Professional Photography

Interior Design



Pastor Michael Guise 601-***-****

Broker--Guise & Associates Realty

Mary Austin-Robinson 601-***-****

Instructor Hinds Community College 601-***-****

Cassandra Williams 601-***-****

Agent Allstate Insurance Company 601-***-****

Veronica McAfee-Friday 769-***-****

Special Projects Officer IV State of Mississippi

Cheryl Williams 601-***-****

RN--Mississippi Home Care

Mandy Canton, RN, BSN 601-***-****

Professional Sales Representative--Lupin Pharmaceuticals, Inc.

Ashley R. Alexander 601-***-****

LPN--Baptist Medical Clinic

Haywood Moses 601-***-****

Service Advisor--Audi/Jaquar Jackson

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