Matthew Gerard

** ***** **, ****, ** *****

218-***-****

ac6gyw@r.postjobfree.com

Network, Telecom, and Security Professional

Profile

15+ years of experience in the Telecom/Network/Security industry doing different jobs. Most recently managed all of St Louis County’s Firewalls. Including 20+ remote sites and headend gateway. I was the lead engineer that converted and deployed each unit switching them from Cisco to Checkpoint. While maintaining security, I was also a key member of the Network team. I programmed and installed all of the new switches in the Duluth MN Government services building. I also setup a lab and then deployed numerous extreme switches in a fiber ring called EAPS fail over. I also was a lead person in the knowledge and understanding of the Shoretel Voip system and having prior Cisco system admin work at Maurices Corp. I am very familiar with Phone systems, programming, call centers, voice mail systems.

Experience in working with all the big telecommunication carriers and hundreds of small carriers across the US. (Move, add, change orders, and trouble tickets)

Experience in configuring, installing and troubleshooting telecom equipment.

Possess solid computer skills. Including pc support. Both Hardware and software. Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, WordPerfect, Microsoft Word.

Synopsis of Achievements

I programmed and installed all of the new switches in the Duluth MN Government services building. I also setup a lab and then deployed numerous extreme switches in a fiber ring called EAPS fail over.

Negotiated contracts for 300+ retail stores phone and internet not on contracts. 334 phone lines and 386 internet connections. One Year savings-$174,120 Two Year Savings-$348,240 Five Year Savings-$870,600

Migrated 300+ corporate office desk phones from analog PBX to Cisco Call Manager IP Phones. Converted 70+ analog fax line/building lines to analog to digital gateways.

Employment

St Louis County MN 2013-2018

IT Systems Engineer

Support and administer Shoretel phone system. Support shoretel users. Support and administer Extreme wireless (wifi). Install Telecom equipment. Main contact for Telecom help desk tickets

2013 - 2018

Maurices Clothing Corporate Office, Duluth, MN

Network Technician II

Support all telecommunications. Corporate office, retail stores, and cellphones.

Manage, install and support all Cisco IP Phones, Cisco Voice mail system, and Cisco Call Center.

Work with all telecom carriers across the US. Place all move, add, change orders for phones/internet for 850+ retail stores across the US and Canada.

Support 850+ stores phones. Opening trouble tickets with local carrier.

Handle all Verizon/AT&T Cell Phones for corporate office and field. Supporting, troubleshooting, ordering and replacing devices.

2009 - 2013

Fond du Lac Reservation MIS, Cloquet, MN

PC Technician

Provided PC support for Tribal Center, School, and 2 Casino’s

2008-2009

CPInternet/CPTelecom, Duluth, MN

Telecom Operations Engineer

Installation of telecom CPE, Extending T1 wiring, wiring mux’s and other collocated equipment that ran the company.

Worked with other carriers. (Exp. Qwest, ATT, Verizon) to test T1‘s\T3’s, report T1’s\T3’s, and accepting loops.

Ran Network Management Control Center NMCC as main point of contact for all customers’ telephone outages.

2002 -2007

Education

Extreme Networks Completed & Certified 2015

Check Point IPS Training Session, St Paul MN 2014

Connecting Point, Duluth, MN 2000

Certificate, MCSE (Microsoft Certified Systems 1998-2000

Engineer)

Cloquet Senior High school, Cloquet, MN

Certificate, Aries A+ Hardware 1999-2000

Ascolta, Eagan, MN

Certificate, Cisco Call Manager VOIP, Unity Voice mail 2009

Enventis, Plymouth MN 2011

Course, Training On Cisco Call Center Script Editing

Activities and Interests

Church, Family, Cellphones, Computers, Hockey, Fishing, Basketball, Football, Soccer, Tennis.

Contact this candidate