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PC Technician

Browns Mills, New Jersey, United States
July 21, 2018

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Morgan G. Redes

Browns Mills, NJ – 609-***-**** –


Help Desk VMWare Active Directory LANDESK VPN TCP/IP Routing Protocols: RIP, OSPF, EIGRP, BGP CISCO Networking Data Migration PC Refresh/Deployment IT Windows XP/Vista/7/8/8.1/10 Macintosh Microsoft Office Adobe Suite Troubleshooting Computer Hardware/Software Printers Customer Service Footprints Ticket System Documentation Data Center Hospital Environment CISCO AND INFORMATION TECHNOLOGY (IT):

CISCO Certified Network Associate (Jul. 14, 2018–2021, CISCO ID: CSCO13284586; Verification Code: 432964169019AKUJ).

CompTIA A+ Certification (Jul. 20, 2017–2020, Verification Code: 5YR8TR6N1GBEQJW2).

Highly experienced with Windows, Apple IOS, Microsoft Office, Outlook, Adobe Suite, Photoshop, PC refresh/image/deployment. PROFESSIONAL EXPERIENCE:

Hackensack Meridian Health Manahawkin, NJ Feb. 2018–Present PC Technician (contract under Insight Global)

Provided troubleshooting to efficiently resolve issues ranging from network malfunctions to hardware break/fix to server failure response.

Serviced CISCO patch panels and switches with network team; provided superior customer service in medical and data center environments.

Utilized Footprints ticketing system to quickly respond to technical issues; installed programs remotely using LANDESK and VMWare.

Reimaged PCs using Windows PXE; updated privileges and programs and mapped printers using Active Directory and Citrix Agents. Fox Chase Cancer Center Philadelphia, PA Nov. 2017–Feb. 2018 PC Technician (contract under Beacon Hill Technologies)

Documented fast, efficient, and accurate process for installing critical programs-process became the standard operating procedure for project.

Refreshed, reimaged, and redeployed staff PCs while migrating all client data; added PCs/accounts to hospital domain; cloned hard drives.

Utilized Symantec Ghost program and CISCO AnyConnect VPN to prepare PCs for redeployment; remapped staff printers and drives. PCM Bordentown, NJ Oct. 2017–Dec. 2017

Primary Technician (weekend contracts via SmartSource)

Exceeded standards and expectations, completing sites more quickly and efficiently than estimated time allotments, and saving several hours.

Promoted to Primary Technician after demonstrating competency and reliability with thousands of dollars of expensive computer hardware.

Refreshed PCs in PNC Bank storefronts; swapped out existing hardware for replacement thin clients and peripherals; documented issues. CompuCom Lawrenceville, NJ Oct. 2017–Nov. 2017

PC Technician (contract under Robert Half)

Refreshed and reimaged laptops; upgraded memory and operating systems from Windows 7 to Windows 10; performed full data migration.

Utilized Windows PXE image deployment system; redeployed PCs to client offices and performed password handoff with clients. Sprint Lakewood, NJ Apr. 2015–Sep. 2017

Full-Time Retail Consultant

Provided on-site technical support for printers, laptops, desktops, WYSE thin clients, smart phones, and network equipment.

Top market sales representative, December 2016 and March 2017; top 8th store nationally and top 4th store in tri-state district, January 2017.

Awarded several cash bonuses and citations from district manager for superior performance and outstanding customer service.

Promoted to full-time status, March 2016; top performance for market at Brick store on first day; overhauled entire store alone in 11 days.

Recognized by management for superior performance exceeding expectations; awarded I-Recognize cash bonuses, Summer 2015.

Earned letters of recommendation from customers for superior customer service; outperformed neighboring stores while working alone.

Convinced customers to switch from rival carriers to Sprint by closing superior plans, services, and technology deals. RadioShack Lakewood, NJ Jul. 2014–Apr. 2015

Key Holder, Sales Associate, Team Captain

Achieved highest store sales within days; earned keys and hours at multiple storefronts; only employee transferred from closing store.

Sold cell phones, electronics, and accessories, and provided tech support while maintaining welcoming positive customer service attitude. EDUCATION:

Bachelor of Arts x3, Rowan University, Glassboro, NJ, May 2013: Communications, Writing Arts, Political Science (Distinguished Senior).

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