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Customer Service Manager

Plano, Illinois, United States
September 30, 2018

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*** * *** **. *****, IL. *****

CELL PHONE 815-***-****

Career Objective

Seeking a position where my customer service and organizational skills along with my educational background will result in a positive impact with customer satisfaction.

Professional Experience

Fox Valley Older Adult Service- Sandwich, IL.

Office Manager 6/5/2012-

Home Service Director Present

As the Director, I am responsible for over 200 customers and over 100 employees. This organization is a non for profit company that focuses on keeping our again population in their homes longer by providing non-medical home care. In order to provide this the Director is responsible for conducting background checks on employees, follow the rules and regulations for IDOA/IDPH/DORs and staying in contact with all of our County case workers. I am responsible for conducting In-Services, overseeing the office personal, speaking with potential and current clients regarding services. Utilizing our computer software, Sandata, this is used for scheduling, pay roll, billing, and telephony.

Home Helpers. Aurora, IL.

Company Manager/Scheduler 10/2009

This position required Customer Service skills, organization, knowledge of team building, working with the aging population and training employees on how to care for our aging population.

Dr. Nomani, Yorkville, IL.

Front Desk Receptionist 6/2011

High Customer Service contact, multi-tasking, scheduling appointments, collecting payments, some medical assisting.

Kendall County Special Education, Yorkville, IL. 09-2007/11-2010

Teachers Assistant

Assisting children who are developmental ly disabled to a variety of activities throughout the school, along with school work, and conducting small groups with in the class room, and assisting teacher where ever needed.

Senior Services Yorkville, IL. 11-2009/04-2010


Scheduled appointments, helped with activities, used the companies’ computer system for client information. Scheduled meals on wheels for clients, answered multi-line phone, took messages, and several other duties.

Sandwich Rehab HCC, Sandwich, IL.

Activity Director/Social Service Director 05-2002/07-2007

I started as the Activity Director, in which I planned, scheduled, and performed activities for residents. I took residents on outings and Dr. Appointments using the facility van with a wheel chair lift. Also attended MDS and Care plan meetings to help stay with in compliance with state surveys, documenting on each resident, assisted with Resident Council meetings, chart audits, filing, faxing, coping, community involvement, and several duties with this position.

As Social service director, I used behavior interventions, behavior documenting, one on one with certain residents, held group discussions with residents. I also was in charge of discharges, and medication management.

Educational Background

2008-2010 Associates in Business Management

2010-2012 Bachelors in Health Administration

Related Coursework

I have experience in Power point, Word, Excel, Outlook, Drop box, Scanner, Laminating machine, Postage stamp machine, Cash register, multi-line phone, Electronic Medical records, and some knowledge of regulations for Nursing home and Supportive living facilities, Sandata technologies, following the rules and regulations for Illinois Department on Aging, Dors, and Private Pay.

I am willing to take any other course or training to be able to do my job efficiently and effectively, I also have access to my college

alumni-association to obtain certification in different fields.


University of Phoenix 2012-current

I am a member of the alumni association for life.


Will provide upon request


Bonnie Schradel 331-***-****

Friend/co-worker from Sandwich Rehabilitation, she was the Marketing Director for the facility.

Samantha Stiles 630-***-****

My Assistant at Fox Valley Older Adult Services.

Jenny Donahue 815-***-****

Boss/Friend from Sandwich Rehabilitation, She was the Director of Nursing for the facility.

Steve Bell 815-***-****


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