SHANTYKA CRUTCHFIELD

*** **** ******

West Palm Beach, FL 33407

206-***-****

ac67vn@r.postjobfree.com

PROFESSIONAL SUMMARY

Innovative, customer-oriented healthcare administrator with background in management, ambulatory and long-

term care. Strong background in quality assurance, claims analysis and management principles and practices.

Seeking a leadership role within an integrated delivery system.

SKILLS

Resource management expertise Project management authority

Supervisory training Planning and development

Quality improvement competency Analytical thinker

Strategic planning capability Independent judgment and decision making

Problem solving

PROFESSIONAL EXPERIENCE

April, 2017- Present- James A. Haley Veterans Affairs Medical Hospital -Tampa, FL

Medical Support Assistant

Performs routine clerical duties that include reviewing patient records for necessary forms, provide

appropriate forms to the providers in the community.

Verify eligibility of care for all patients.

Makes and cancels appointments, and obtains all medical records, x-rays, and laboratory results prior

to patient’s arrival.

Schedule patient appointments and consultations with various clinics and services throughout the

community.

Maintains office files on all medical reports and searches for and withdraws lab reports, medical data,

and other clerical information upon request. Distributes lab reports according to prescribed format

Obtains data from various forms and enters data into an automated data system to effect the admission

and disposition of patients to and from the medical facilities. Meets and greets all inpatients being

admitted, and verifies eligibility for care.

Proficient in Microsoft Office, Outlook, Excel, and Word.

August, 2009-December, 2014 -United States Navy-Yokosuka, Japan/Portsmouth, VA

Departmental/ Logistics Leading Petty Officer

Represented and interpreted the agency's functions and services to other institutions, the public,

government agencies and other organizations.

Established and oversaw implementation of an effective budgeting and accounting system that

improved efficiency and reduced costs.

Led the facility management staff and consultants in producing a business plan that focused on all

aspects of facility operations, including setting priorities and job assignments.

Achieved high staff morale and retention through effective communication, prompt problem resolution,

proactive supervisory practices and facilitating a proactive work environment.

Confidently managed the overall operation of nursing services and patient care, including financial

management, quality assurance, patient care, safety risk management, teammate satisfaction, quality

index scores and facility maintenance.

Coordinated the allocation of nursing service equipment and supplies within the facility and

established guidelines for efficient, economical use.

Coordinated nursing department activities to ensure availability of appropriate clinical and support staff

for resident care.

Closely collaborated with management team to make necessary improvements and satisfy resident

needs.

Led, designed and implemented training programs and initiatives which contributed to a 18% percent

increase in productivity.

Organized the department in accordance with administrative guidelines in order to provide specified

nursing services to meet the legal, organizational and medical staff guidelines.

Continually improved knowledge, skills and performance based on feedback and self-identified

professional developmental needs.

Participated in facility surveys and inspections made by authorized governmental agencies.

Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.

Initiated audit process to evaluate thoroughness of documentation and maintenance of facility

standards.

Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for

improvement.

Supervised and managed the daily activities of a clinical team consisting of 11 physicians, 39 nurses

and support staff.

Managed and directed fiscal operations, including planning budgets, authorizing expenditures,

accounting, establishing service rates and coordinating financial reporting.

February, 2006-July,2009- United States Navy-Norfolk, VA

Work Center Supervisor/ Surgical Technologist

Routinely collaborated with department managers to correct problems and improve services.

Investigated, provided and submitted information to Quality Department about special incidents,

events and complaints.

Introduced, negotiated and implemented new projects to expand scope of engagement.

Conducted daily huddles, weekly conferences, in-services and staff meetings to educate staff and

facilitate good communication.

Helped prepare medications, which resulted in zero mishaps.

Passed surgical tools to the surgeon and surgical assistant during the operation, while ensuring

sterility.

Cleaned, shaved, and disinfected the operative site while maintaining aseptic technique.

Worked in the capacity of a sterile processing technician and the duties entailed.

EDUCATION

Master of Arts: Business Administration with a concentration in Human Resource Management, Oct, 2018

Everglades University- Tampa, Florida

Coursework in Business Administration

Coursework in Human Resource Management

Master of Arts: Public Health Administration, May, 2017

Everglades University - Sarasota, Florida

Top 2 % of class

Graduated Summa Cum Laude

Coursework in Community Health

Coursework in Health Services Administration and Business

Coursework in Healthcare Administration

Bachelor of Arts: Psychology, June, 2014

American Military University - Manassas, Virginia

Student government representative

Coursework in Community Health

REFRENCES FURNISHED UPON REQUEST

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