To obtain a position where my qualifications are used to best of their abilities.
Extensive customer service management and training experience.
Negotiation and problem resolution skills. Collection and skip-tracing experience.
Computer knowledge Microsoft Windows 95, and beyond, Arteva, Acurint, Nexus, etc.
RETENTION AGENT • GC SERVICES • JUNE 2014 – PRESENT
Inbound and Outbound calls to receive program applications from consumers. Explained federal programs and stipulations.
SENIOR COLLECTOR • MOORE LAW GROUP • 03/2012 – 10/2013
Collection on past due credit in attempt to mitigate loss prior to legal action. Being pursued.
COLLECTOR • WELTMAN WEINBERG & REIS • 01/2010 – 03/2012
Third party collection on all office portfolio needing assistance including delinquent credit cards, Student loans, probate collections, and business and corporate accounts.
COLLECTOR•LAW OFFICE OF CURTIS O’ BARNES•06/2006-01/2010
Negotiations and collection of delinquent credit cards for collection company. Abide by all FDCPA laws while meeting high standard for company and individual goals
STUDENT LOAN AGENT • IQOR • 02/2002 –05/2006
Collection on defaulted federal student loans, as well as locating and processing borrowers to arrange repayment for their past due obligation.
OFFICE MANAGER•AFFORDABLE COPIERS & FAX • 1989 – 1999
Performed all office duties and supervised staff for a copier sales and maintenance company with 25 employees
OWNER • NAILS 4U BY SARAH • 1977 – 1989
Operated self-owned nail salon and manicure shop. Hired all staff and maintained records.
BUSINESS ADMINISTRATION •1978 • BRIGHAM YOUNG UNIVERSITY
FINE ARTS • 1978 • BRIGHAM YOUNG UNIVERSITY