Manager Management

Edward Anthony Lasrado

Designation: Catalog Manager, Amazon Development Center

Email Id: ****.**@*****.***

Phone: +1-443-***-****

Experienced IC & Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Professional Summary (Total Experience 5.9 Years)

Amazon Development Center, 23rd May, 2011 – till date

Working as a Catalog Manager (Level 4) with the Global Catalog Operations team and currently managing a span of 14 -18 employees.

Date – Feb 1st 2017 – Aug 2nd 2018

Responsibilities as a Catalog Manager.

Managed GCO Audit staff and oversaw day-to-day operations.

Was responsible to drive the productivity, quality, and coverage metrics goals of the team.

-15% improvement in productivity.

-50 PBS Quality improvement.

-Achieved all Goals S-team Goals.

Was responsible for delivering staff performance reviews.

Prepared detailed operational reports and metrics to guide and manage staff on an on-going basis.

Created, designed and delivered management metric reports and presentations.

Was responsible for operations processes standardization for maximum efficiency.

Produced executive metrics and made recommendations for process and system improvements on a continuous basis.

Scoped and launched new audit activities

Built strong relationships with other teams to on-going value add and ensured long term success.

Shared operational and quality best practices across the extended GCO team and contribute to the GCO program.

Was responsible for the overall value and quality of the output of the GCO Audit team.

Communicated and liaised with external stakeholders across EU and US

Was responsible for growth and expansion of the business & people.

Was responsible for managing the Headcount Allocation, Hiring requirements for a 100+ member Org.

Worked as a IC – Catalog Specialist II (Level 4) with the Global Catalog Operations team.

Date – April 1st 2015 – Feb 1st 2017.

Responsibilities as a Catalog Specialist II.

Identified day-to-day operational problems and suggested tactical solutions to improve search engine results for Amazon.

Analyzed/extracted data from the Meta Data Sources using SQL Queries and was responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions.

Established key reporting/MIS for functional area and provided reports to senior management/ stakeholders at process level.

Owned and prioritized work allocation based on business needs with a daily/monthly frequency.

Planned capacity and committed to volume by managing resources, queue, shift management, cross training, and leave management.

Reported fluctuations in key metrics and communicated to key stakeholders with a plan of action.

Drove continuous improvement and contributed to COE (Correction of Error) process by documenting issues/RCAs/action planning in functional area and owned specific action/change.

Identified gaps and drove improvement/ optimization initiatives that worked toward a metric improvement within processes/functions at site level.

Demonstrated the ability to dive deep into a problem, performed ‘root cause analysis,’ and identified constraints to recommend solutions

Interacted with multiple stakeholders to communicate on operations and represents data/metrics information and project reviews.

Was responsible for pre-scoped external/internal communication, i.e., recurring updates, blurbs, and reports.

Represented data and communicated effectively to handle escalations & influence decisions.

Developed processes & tool components with documented SOPs for new processes/activities undertaken by the function.

Mentored/coached associates and contributed to their growth.

Trained 50+ new hires.

Worked as a Sr. Associate (Level 3) with the Global Catalog Operations team.

Date – July 2nd 2012 – April 1st 2015.

Professional Rewards and Recognitions

Received the Search & Discovery Award 2 years in a row (2013 & 2014) as a Sr. Associate. (L3)

Received the Extra Miler Award in 2015 as a Sr. Specialist. (L4)

Received the Certificate of Excellence in Process Efficiency by the RO&I team in 2016. (L4)

Academic Background

Post-Graduation Diploma in Marketing from St. Josephs College of commerce, 2012 (1st Class)

Bachelor of Business Management from St. Josephs College of commerce 2011 (1st Class)

Senior Secondary (XII) from Krupanidhi Pre-University College (1st Class)

Achievements:

Was part of the Junglee (amazon.in) launch team.

Co-Ordinated drove the creation of the Quality Management System tool in Amazon.

Built an SOP for the SeSu team & GCO team. And a Change Management System for SOP’s in Amazon

Have contributed to 2 OP1 ideas that have been approved & launched into programs.

Have Co-ordinated/organized a re-org alignment of resources (100 employees) within Amazon

Additional Information

Holding a valid US passport.

Certified Six Sigma Green Belt. (Benchmark)

Would be willing to re-locate/travel on call.

Have interviewed 20+ external candidates for amazon. (MGHD Certified)

Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: United States of America Name: Edward Lasrado

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