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Engineer Service

Location:
Patterson, California, United States
Posted:
September 24, 2018

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Resume:

ANTHONY GHEEN

*** ***** ***** ****

Patterson, CA 95363

Ph:408-***-****, Email: ************@*****.***

OBJECTIVE

I have 17 years of experience in the engineering field and I am looking to obtain a

challenging and rewarding position utilizing my hands on experience.

SKILLS

-Electrical Engineering - Mechanical Engineering

-Automated Manufacturing - PLC Programming/Ladder logic

-Quality Control - Program Management

-Welding - Field service maintenance

-Customer service - Outside sales

-Field Installations -Field Wiring

-Field/line Troubleshooting

WORK

EXPERIENCE

Cross Functional Equipment, Patterson, CA 06/2010 – present

Title: Senior Field Service Engineer

Responsibilities: Provide optimum service support for customers through phone,

personal visits, etc. Develop service related trainings to field staffs.

Perform service activities according to company policies and safety standards. Develop documentations for service related issues and resolutions. Provide assistance and guidance to Junior Engineers. Investigate and troubleshoot product service issues. Manage all administrative operations including preparation of quotations, purchase orders, time sheets, expense sheets, etc. Identify problems and record solutions for reference purposes. Educate customer representative about the product usage and maintenance. Stay updated on industry standards and technical service knowledge. Address customer inquiries in a timely manner. Coordinate with various teams to fix product issues. Inform management on product service issues as observed through interaction with clients.

Lite-On Trading, Milpitas, CA 11/99 to 03/09

Title: Field Applications Engineer

Responsibilities provided daily to customer:

-Engineering/Technical support

-Sales support

-Marketing support

-Program management support

- Quality support.

-Acted as the Liaison between customer, design team, Quality Dept. and Sales.

Mills Biomedical Engineering, CA 3/99 to 9/99

Title: Biomedical Engineer

Responsibilities: Station in hospitals maintaining/Testing all medical equipment

for compliancy and calibration. Supervise several teams of engineers.

Pulse Instruments, Woodland Hills, CA 3/97 to 2/99

Title: Technical Lead

Responsibilities: Designing and manufacturing electrical control systems.

Conducted field service maintenance, installations, troubleshooting process issues,

Field wiring, data documentation collection. Worked with power ranges up to

480VAC, single phase/three phase.

Equipment frequently used were PLC’S, SCADA, Controllers, Digital and Analog

Recorders, Sensors, flow meters, Pumps, pressure switches, oscilloscope, Relays,

Breakers, Starters,Variable Frequency drives.

EDUCATION

Bachelor of Science in Automated Manufacturing Technology

ITT Technical Institute, West Covina CA

September 1998

Associates of Applied Science in Electronic Engineering Technology

ITT Technical Institute, Carson CA

September 1997

Bilingual: English and Spanish

JOB DESCRIPTION:

Cross Functional Equipment

Title: Field Service Engineer

Provide optimum service support for customers through phone,

personal visits, etc.Develop service related trainings to field staffs.

Perform service activities according to company policies and safety standards. Develop documentations for service related issues and resolutions. Provide assistance and guidance to Junior Engineers. Investigate and troubleshoot product service issues. Manage all administrative operations including preparation of quotations, purchase orders, time sheets, expense sheets, etc. Identify problems and record solutions for reference purposes. Educate customer representative about the product usage and maintenance. Stay updated on industry standards and technical service knowledge. Address customer inquiries in a timely manner. Coordinate with various teams to fix product issues. Inform management on product service issues as observed through interaction with clients.

Lite-On Trading:

Title: Field Application Engineer

Engineering support: Conducted Specification reviews, lab testing, EMI testing,

Root cause analysis, Rework, Troubleshooting/modifications, conference calls as

Needed. Coordinate & join design reviews between customer and design team.

Establish pro-active systems and procedures to support the customer.

Sales support: Provided RFQ’S/work with Commodity managers, Review power

specification with Engineering managers/Hardware Engineers, PR support, work

with Engineering and Manufacturing dept. to resolve any Quality/Design/Customer

service issues. Develop relationships with key client personnel.

Program management: Manage programs to maximize timely completion,

Develop and monitor new project schedules and timelines to

Identify and meet critical milestones, manage multiple projects with competing

priorities. Provide weekly status reports per project, record all meeting minutes and

publish to team and customer. Drive major supply delinquency issues, Escalate to

Management any issue that potentially impacts revenue.

Quality support: work with Customer manufacturing and Quality engineers &

CM’S for any quality or design issues in the field or factory. Provided quality audit

support at factory in China for customer. Assisted in conducting failure analysis and

Root cause analysis. Assist& support in creating FAR’S, 8D reports, SCAR.

Types of power supplies and power range I supported:

(40+ power supplies awarded in my tenure supporting Cisco systems)

Power range: 5W to 1500W

Power type: AC/DC, DC/DC, Adapters, single or multiple outputs.

Mechanical forms: open frame, closed frame, 1RU, 2RU, 3RU, convection or force

Air cooling.

Business units that I work with:

ESTBU (Formally known as DSBU)

All Access BU

Customers: Cisco Systems-(main customer), Apple, Microsoft, Motorola



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