Marlborough, MA 508-***-**** B email@example.com
Ambitious Cyber Security professional with extensive sales and customer-service experience. Ability to troubleshoot technical problems remotely and work well under pressure. The goal is to build a career in networking and the cyber security field.
Installation & Configuration
Windows XP//7/8/10, Android,
Apple IOS 5.1
Chrome OS, OS X 9.68+
Associate Degree in Cyber Security:
Retro Pi Project: A s part of a team, we took a raspberry pi computer and created a retro console and presented a live demo to the class. Created complete instructions on how to create a console and get the most out of a raspberry pi.
Presented at Middlesex Community.
Network Assessment: D esign and engenerad a cyber security training environment. Including software, hardware and network services. Culminating in to perform a full “Life cycle of a Network assessment to complete a successful remediation.
Presented at MassBay Community College.
PROFESSIONAL WORK EXPERIENCE
BOSE Corporation, W estborough, MA October 2013 - May 2016 Technical Support
● Interacted with customers to provide and process information in response to inquiries, concerns and requests about products and services. Delivered consistently high quality service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
● Gathered customer’s information and determined the issue by evaluating and analyzing the symptoms to diagnose and resolve technical hardware issues, which required knowledge of system information as well as changes and updates.
● Research required information using available internal and external resources to resolve customer concerns.
● Identified and escalated priority issues, redirecting problems to appropriate resources and/or offering alternative solutions where appropriate with the objective of retaining customers’ and clients’ business and following up where necessary.
● Accurately processed and recorded call transactions with designated tracking software.