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Customer Service Manager

Columbus, Georgia, United States
September 22, 2018

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Maria A. Bidwell

**** ****** **. ***. **** ~ Columbus, GA 31907 (915) 408 – 6276 Email:


Bilingual, English/Spanish. Fluent in reading, writing, and speaking.

Knowledge and proficiency in the use of office equipment (scanner, printer, copy machine, PC, 10- key entry,fax), Microsoft office computer programs and web-based applications.

Prioritize tasks and management of supplies efficiently.

Outstanding oral and writing communications skills.

Ability to establish and maintain effective working relationships with others.


Davis Lee Companies LLC (AlaTrade Foods LLC). Columbus, Georgia (Dec 2017- Present)

Employment Clerk.

Recruit personnel, reviewing applications and made inquiries for rehire to establish possible elegibility.

Assist on scheduling potential new hires.

Interview aspirants and explain the hiring and orientation process. Also inform about the

benefits of the company and procedures to follow when extending a job offer.

Attend and participate in Job Fair hosted by Phenix City Housing Authority and Good Will.

File employees paperwork.

Prepare and submit a weekly report to Corporate in regards of the staffing results for the previous week.

Coordinate with temporary agencies when extra staff is requested.

Administrative duties per assignment.

Division of Family and Children Services. Columbus, Georgia (August 2016 – Nov 2017)

OFI Case Manager.

Process applications and/ or reviews using appropriate criteria and policies.

Provide excellent customer service being genuine and professional while speaking with clients.

Maintain required documentation and complete reports.

Interview clients to determine eligibility.

Offer support services to clients.

Process changes through new system GA Gateway combining the use of legacy systems.

Maintain knowledge of polices and attend meetings and conferences.

Address calls and returning calls to clients answering questions and take care of clients doubts.

Work as a volunteer in shelter located at the Civic Center to assist victims of the Hurricane Irma.

Java Café at Fort Benning. Columbus, Georgia (May 2016 – August 2016)

Sales clerk – cashier.

Provides customer service in a retail sales activity.

Demonstrates and sells specialized merchandise to customers.

Operates a cash register, makes change completes charge and layaway transactions.

Maintains merchandise by stocking shelves, displaying goods and keeping the area neat and orderly.

Keeps related records as necessary.

Texas Health and Human Services Commission. El Paso, Texas. (October 2012 –January 2016)

Texas Works Advisor II

Determined eligibility for Public Assistance, food stamp, Medicaid program and/or educational assistance according State policy.

Performed phone interviews. Addressed client’s application, documented gathered information, verified case data, performed criminal and back ground investigations as needed to qualified clients for welfare benefits.

Followed clearly specific procedures in Texas Health and Human Services Commission handbook in order to apply policy accurately.

Established clear and effective communication with clients and other providers as needed.

Resolved client complaints as directed by management, providing customer service.

Housing Authority of the City of El Paso. El Paso, Texas. (April 2011 – October 2012)

Work Order Maintenance Clerk.

Provided customer service to managers, residents, maintenance technicians using multi-line phone system.

Organized, sorted, filed and kept records of closed work orders.

Created statistical reports using excel spreadsheets.

Calculated maintenance invoices for tenant accounting department.

Trained and provided feedback to new staff.

Enhanced the practice to go paperless.

Patni Americas Inc. El Paso, Texas. (February 2011 - April 2011)

Data Entry Clerk.

Performed data entry health care insurance claims keeping 98% accuracy.

Edited every claim forms previously entered in system to preserve quality control.

Radiomovil DIPSA, S.A. de C.V. Chihuahua, Mexico. (January 2006 - June 2010)

Warehouse Manager (Accountant).

Coordinated and controled the regional warehouses (Chihuahua City, Torreon City, Durango City and Juarez City).

Kept accurate inventory of cellular equipment.

Secured the proper shipment/ arrival of merchandise by following procedures and policies as prescribed.

Analyzed and solved inventory variations, reconciled inventory accounts by using SAP system vs physical stock.

Prepared monthly reports and projects by creating spreadsheets in Excel.

Audited provider’s invoices and reported to the proper department to schedule payments.

Radiomovil DIPSA, S.A. de C.V. Chihuahua, Mexico. (August 2002 - January 2006)

Warehouse Supervisor.

Provided effective customer service to the authorized distributors of the company.

Planned, prepared and assisted the scheduled inventories as prescribed by the company.

Supervised the proper distribution and shipment of products.

Prepared and reported clients’ statements at the end of the month using SAP system.

Analyzed and tracked inventory variations.

Radiomovil DIPSA, S.A. de C.V. Chihuahua, Mexico. (May 1998 – August 2002)

Income and Expenses Analyst.

Updated and maintained accounting journals, ledgers and other records.

Input necessary data in SAP system to prepare payments to vendors and authorized distributors, generating check or bank transference.

Performed bank reconciliations.

Reviewed of checking invoices and accounting documents correcting variations.

Calculated commissions and prepare weekly payments to authorized distributors of company.


Bachelor in Accounting Major: Accounting. Universidad Autonoma de Chihuahua, Mexico.1996

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