Mardrina P. Powell
Objective: To enhance my knowledge and skills by using my experience to create a team that is successful while meeting and exceeds company standards as well as customer expectations.
US Bank Contact Center: 7/2016 to Present
Contacting credit card consumers who are overdue on accounts, to help bring current on an auto dialer system which are inbound and outbound calls.
Med 4 Home/Lincare Pharmacy: 5/2013 to 8/2015
Customer Service Representative
Communicating with customers for the purpose of answer questions, resolving
problems determining ongoing and additional service needs and supporting compliance to physicians directions.
The CBE Group: 6/2011 5/2013
Handle inbound/outbound calls, while collecting on accounts for Citibank/CitiFinancial, that are delinquent 30 to 180 days past due. Other duties include collections using an auto dialer to persuade past due customers to settle their delinquent accounts in full or bring them current.
Collector I II &III 2/2006 to 2/2011
Communicated with customers via an auto dialer and made outbound calls to past due accounts ranging from 5-180 days late, used various skip tracing techniques to locate customers to determine the reason for delinquency, negotiations for full or partial payment, offered extensions and set up payment plan to bring account current.
Collector/Team Lead 8/2003 to 1/2006
Mentored other collectors by answering questions, cross pitched, provided encouragement, motivated team members and conducted tame huddles. Used skip tracing to locate customers by mail and telephone using an auto dialer to negotiate full payment or set up payment arrangements to settle the outstanding balance.
ADT Security Service:
Customer Service 1998 to 2000
Evaluated home monitoring systems and alarms, notified police, fire and homeowners of any activity.
Kansas City Community College
JC Harmon High School Diploma received
References Available Upon request