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Branch Manager

Frankfort, Illinois, United States
September 21, 2018

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David Guinee

New Lenox, IL


Regional & Area Management

A versatile, results-driven leader with over 20 years of progressive experience in; P&L management, operational strategies talent management, customer experience, revenue growth. Highly successful background of improving underperforming business segments by developing and implementing strategies that turn around operations, increase profitability, and expand market share. Utilize strong relationship-building skills with a servant leadership style to enhance employee engagement.

Budget / P&L Accountability

Safety Work Practices

Change Management

Lean Implementation

Forecasting & Reporting

Customer Relationship

Contract Negotiations & Analysis

Labor Negotiations

Talent Management

Market Strategy Development

Employee Relations

Team Development

Professional Experience

CTDI, INC 2017 to Present

Communication Testing Design Incorporated is a global leader in engineering, repair and logistics. A $3.2 billion family owned business with over 14k employees in 90 facilities worldwide.

Branch Manager, Joliet, IL June 2017 to Present

Complete P&L responsibilities exceeding $70M annually. Leading all supply chain teams in a 500K square foot facility that is responsible for all aspects from receipts to order fulfillment. This includes: processing, testing, repairing, inventory, packaging, forward and reverse logistics for the largest cable provider in the US. Current team consists of two Sr. managers, six dept. managers, 15 supervisors and 340 indirect reports.

Established a customer focus culture and achieved daily execution of 100% SLA within 60 days.

Achieved $80K in annual savings through year one contract re-negations.

Scaled a new facility capacity from 120k devices processed in June 2017 to 440k in June 2018

Secured and additional 100k sq. 3PL for Amazon to service; receiving, deep storage, transportation, Business to Business and Business to Consumer order fulfillment.

New facility successfully certified for R2, ISO 9001 and OSHA 18001.


Republic Services, Inc. is the second largest provider of non-hazardous solid waste collection in the United States with 33k employees in 41 states.

Division Manager, Melrose Park, IL 2015 to 2017

Oversee P&L that exceeds $130M annually and business unit consisting of 2 hauling companies, 3 transfer stations, and 340+ employees. Work closely with area staff, sales, operations, maintenance, and transfer managers to ensure deliverables meet budgetary expectations.

Outperformed P&L objectives, realizing consistent improvement on all lines of business (LOB) through creative thinking and aggressive strategies.

Developed and sustained safety culture that promoted employee communication and engagement and complied with Federal state and local agency guidelines, reducing year-over-year (YOY) claims 33%.

Maintained large municipal contract while assisting sales staff of 25 that managed thousands of customers daily, achieving 100% retention in all major contracts.

Maximized profitability though superior communication, collaboration, and prompt execution, effectively reducing downtime 23% and increasing customer service levels 32%+.

Adjusted staffing levels and route efficiencies, driving service performance from 78% to 98%+ in all measureable categories (over 18-month period).

Established daily communication with department leaders, addressing reoccurring challenges and fostering continuous improvement mindset.

Region Operations Support Manager, Central Region 2014 to 2015

Provided operational support to 53 business units, including talent assessment, routing projects, staffing support, employee relations, operational effectiveness, training, and project management. Acted as Interim Area / General Manager when required.

Served as regional troubleshooter, working with underperforming divisions to develop strategies for getting operating targets back to budget.

Led multiple rapid deployment teams on resolving labor issues, including working closely with Labor Relations Attorney and assisting on contract negotiations and union campaigns.

Developed, reviewed, and managed multiple compliance review forms (DSM, One-Fleet, Operations Review).

Aided on routing projects, achieving compliance and operational efficiencies.

Created and implemented continuing education programs for managers, including Garbage 201, Garbage 101, Supervisor 101, Frontline Leadership, and daily tools (workforce planner, density-based analysis, ready-line management).

One-Fleet Project Manager, Central Region 2012 to 2014

Worked with large consulting firms to roll out key operating initiatives in 53 business units, including budget, continuous cultural improvement, problem-solving techniques, and continued growth of additional change agents.

Led 360 budget development and for project implementation.

Guided and mentored 12 functional managers though 12-week implementation program while demonstrating methods to complete multiple objectives.

Developed tracking methods for measuring improvements across metrics that were subsequently utilized by Entire Corporation.

One Fleet Change Agent 2011 to 2012

Responsible for identifying cultural boundaries and leading change within business units by developing strategies to shift existing mindsets without formal authority. Promoted to project manager role in 5 months.

Developed durable, change management leadership styles by guiding / mentoring divisional leadership though 12-week implementation program that incorporated exercises and feedback sessions.

Led individuals through challenging tasks, using cross-functional collaboration to resolve issues while improving communication.

Operations Manager 2010 to 2011

Ran business unit with annual P&L of $80M+, 2 managers, 5 supervisors, 7 dispatchers, and 170+ hourly employees.

Cultivated and maintained relationships with hundreds of high-profile accounts, including City of Chicago, McCormick Place, Chicago Cubs, Chicago Blackhawks, Soldiers Field, and Navy Pier.

Increased recycling productivity 23% though route optimization.

Drove route efficiency improvements, reducing hours of service 16% without adding additional headcount while increasing customer service levels to 90%+; equated to labor cost savings of $150K annually.

Commercial Manager 2009 to 2010

Directed line of business with P&L of $12M+ annually, 1 supervisor, 2 dispatchers, and 23 +hourly employees. Managed and cultivated relationships with 20 municipalities and thousands of businesses.

Worked closely with Operations and General Manager, ensuring attainment of short- and long-term goals.

Served as divisional leader for post-merger routing optimization project,

oAchieved annual savings of $260K by rerouting over 5.6K+ additional commercial customers into already existing.

oRealized annual savings of $500K in labor and vehicle usage by implementing route optimization techniques.

oMinimized 60 hour violations 95% through route efficiency improvements without adding additional headcount.

oDecreased rear-load routes 50%, saving estimated $1M annually.

Increased customer service levels 47% over previous year by holding drivers accountable and ensuring timely pickups.

Operations Supervisor 2006 to 2009

Managed 26 drivers in southwestern area of Chicago. Worked closely with Operations Manager to improve efficiencies.

Completed rerouting programs, increasing productivity and saving $380K annually by establishing clear service boundaries and eliminating 2 routes.

Conducted regular safety meetings and audits, reducing incidents dramatically.

Designed and implemented a Union compliant vacation and attendance program.

Contracted third party vendors to implement Next-mail which resulted in better communication and revenue generating opportunities

Elected to an be one of the 11 Area lead trainers to train frontline leadership and advanced leadership training

Professional Driver 1998 to 2006

Took pride in providing professional prompt and complete service to thousands of waste customers

Three time recipient of the “Dedicated to Excellence” award.

Successfully communicated with management to improve productivity.

Operated many pieces of equipment including ASL/FEL/REL packers, Mack cab-over Roll-off truck, CAT Front-end loaders (yellow iron), and even Volvo White dual switch 16 speeds.

Professional Licensee

Licensed Real Estate Broker

Century 21 House of Sales 2002 - Present


Provide outstanding sales experience to customers buying, selling or leasing Residential and Commercial property.

Consultant to provide supports new Real Estate Brokers on new contracts.

Market Strategy to impact New Sales and Retention.

Commercial Broker and sales form 2004-2008.

Support Managing Broker with Licensing Classes.

Additional attributes

Co-owner of A2G properties LLC.

Advanced knowledge of project management and leadership skills

Strong knowledge of Excel Word and Power-point

Strong finical acumen with advanced knowledge of Hyperion

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