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Project Manager

Alpharetta, GA, 30004
September 18, 2018

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PMP® certified, solutions-oriented IT consultant skilled in leading and implementing all phases of SDLC lifecycle, from planning, analyzing, designing, building to testing and implementing of enterprise wide business solutions. An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Over 12 years of experience successfully interfacing with clients, and deploying technology in agile and collaborative environments.


•Project management

•Vendor management

•Product management


•Management of cross functional teams

•Scope/Requirement analysis

•Client relations and negotiations

•Change control management

•Process Improvement

•Resource Planning


•User acceptance testing

•Business & IT Planning

•Business Analysis

•Release Planning and Implementation Strategies.


Bachelor of Engineering. Electronics & Communication, Periyar University, India 2002.

M.S. Information Technology, Sheffield Hallam University, South Yorkshire, U.K, 2005.


Microsoft certified Professional in SQL Server 2000.

PMI certified Project Management Professional (PMP)®

SAFe®4.0 Agilist (Scaled Agile Framework®)


CGI (12/15-till date)


Product Owner:

As a product owner for Support Application, optimized the value of product development team by clearly expressing and prioritizing backlog items to best achieve organizational goals.

Develop and maintain offerings by identifying new features, generating product requirements, developing use cases, acceptance criteria’s and test cases.

Being the voice of the customer and providing a business perspective on value during day-to-day development.

Drive and own backlog grooming and management, prioritize the iteration and drive acceptance testing and delivery of iteration led to reduction the product backlog.

Collaborate with other product owners, solution architect, system engineers, program managers, developers, testers, and customers to define features and UI & technical user stories.

Collaborate with development teams to ensure the output to be aligned with expectations.

Assisted Client services with request and triaging of production support issues.

Track budget, velocity and delivery of projects and releases using Sprint/epic burndown.

Performed functional acceptance testing of development deliverables to verify they meet the business and functional requirements.

Participated in external Customer demos and validation of defects

Demonstrated the sprint deliverable at the end of each sprint.

Helped the Accessibility team for System testing and other testing to ensure the code is CATO compatible.

Analyzed results, prepared key presentations and recommendations for the Support application that led to 3% call shed and increase content findability.

Worked with Documentation and Training team to ensure accurate representation of the targeted features and other updates from issues in customer facing documentation

Facilitated Agile ceremonies: user stories Grooming, Sprint Planning, Comprehensive Release Planning, Stand-ups, Demonstrations, and Retrospectives.

Project Manager

Manage UX Front Door who is a liaison between with a number of internal UX groups and business and IT groups.

Oversee multiple projects across all phases of development.

Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.

Managed resource and capacity planning for several projects.

Escalating promptly any issues that may impact operations.

Created cost-benefit analyses that were used as the basis for decision-making on proposed IT implementation projects.

Resolved numerous project issues including staffing shortages, scope creep and divergent business and user needs.

Liaison between business and technical areas to achieve on-time and on-budget project completions.

Managing client expectations by ensuring the delivery of the highest quality service and

acting on Client Feedback.

Asses project impact, gather estimates and assign talents for all the UX projects.

Strong understanding of database technologies, software development, web-based application design.

Highly proficient in MS Office, Excel and Project.

Business Consultant

Create and deliver IT business plan for ecommerce team to implement business requirements.

Initiated weekly calls to review project status, determine next set of deliverable and solicit input from the management team to develop business plan.

Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.

Liaised with business, technical and testing resources to clarify business requests and resolve issues.

Delta Air Lines, Inc (Datum Software) (03/11-12/15)

Senior Business Analyst/Project Manager

Lead and mange software development lifecycle for Delta’s ecommerce portfolio.

•Liaised with business and functional owners to facilitate high-level review sessions to derive and execute action plans, meeting deadlines and standards.

•Worked closely with the Product Owners to understand the project scope.

•Organized RAD/JAD sessions and workshops to capture user needs and detailed requirements.

•Gathered functional and non-functional specifications for business requirements document.

•Developed project management plans and deployment schedules.

•Managed development team schedules and priorities

•Conflict resolution with emphasis on project timelines.

•Created the service configuration document for Mobile API.

•Created the service contract agreements for Enterprise SOA services.

•Developed flow diagrams for Business process of the company, UI Wireframes and Mockups using Microsoft Visio.

•Performed weekly status reporting to PMO, Quality Assurance group and senior management.

•Developed training materials, and exercised significant issue management and end user support/training.

•Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones

•Worked with Program Managers in analysis of the project staying on-track for its critical activities, tasks, and budget constraints.

•Advised the Program, Business Sponsor Teams on the impact of Change requests on existing functionalities and timelines.

• Effectively managed the resistance to new ideas, technologies by exercising effective and efficient Change control.

•Accurately documented the as-is business processes to facilitate analysis, comparison, and mapping with desired to-be solutions, duly capturing the Gaps, by creating the to-be Process flow diagrams, data-flows and Use Cases.

•Develop traceability matrix from high level business requirements.

•Monitored progress to meet deadlines, standards and cost targets.

•Mapped technical designs against functional specifications.

•Helped QA analyst and technical leads with troubleshooting and fault resolution.

•Managed the UAT process across cross functional business units.

•Coordinated work of employees and outside contractors to meet deadlines, budgets, and client demand. Provided situational leadership to motivate individuals.

Tejase Technology Inc (10/09-10/10)

Analyst/ Onsite Coordinator

Worked with the developers and senior engineers throughout the requirement gathering.

Analyzed the Legacy system to identify the feasibility and prioritized them.

Facilitated the workshops to capture requirements based on the Requirement Management Plan.

Documented the functional requirements in the form of Use Cases.

Facilitated requirement prioritization meeting with Stakeholders.

Extensively captured change request throughout the project and developed formal change control processes.

Worked closely with the Product Owners to understand the project scope.

Ensured system consistency by efficient configuration management of various releases.

Established review processes to ensure quality assurance and quality control to meet organization standards.

Worked with testers to strategize writing and maintenance of all unit, system and integration test plans.

Prepared user training materials and conducted end-user training sessions. Handled end user questions, researched and resolved issues.

Cognizant Technology Solutions (04/2006-11/2008)

Programmer Analyst/Offshore Coordinator

•Participated in all phases of development lifecycle for assigned projects and coordinated issue resolution throughout project.

•Created web pages and developed backend code using

•Created cascading style sheets for styles on web page using themes and skin files.

•Developed the presentation layer by using advanced features like master pages, skins and themes.

•Created stored procedures, user interfaces, and work flow forms.

•Developed complex SQL statements and stored procedures employing cursors, indexes in SQL Server2005.

•Extensively used Visual Studio 2005 for master pages, themes, new controls.

•Track project progress with daily/weekly status/progress reporting.

•Testing and bug fixing web pages.

•Deployed and provided post production support for the application

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