ASSURANT SPECIALTY PROPERTIES, ATLANTA, GEORGIA
Hazard Insurance Specialist IV, Apr 2001 – Mar 2017
Under the direction of the Unit Manager and Operations Manager, responsibilities included the input, set up and maintenance of client, customer and agent information using various internal systems as well as the Clients systems.
Responsible for maintaining customer accounts by processing premium payments according to specific client service levels.
Conducted research,analyzed and resolved critical issues from daily exception reporting.
Worked with the outsourcing centers, Account Executives and upper management on time sensitive and legal issues for a more expedited resolution.
Participated in daily conference calls when necessary to provide department input in regards to service levels, daily processes and new procedures.
Issued process improvements in order to decrease steps taken for different processes which would minimize the time it takes to complete reporting.
Wrote procedures for training manuals.
Crossed trained new and seasoned employees on various reporting.
Conducted daily, weekly and monthly audits for associates to assist the Unit Manager.
Monitored the daily workflow for all associates and discussed action plans with the team and Unit Manager to ensure that service levels were met.
EAST HALL HIGH SCHOOL, GAINESVILLE
Strong background in Lender Placed Insurance
Excellent Customer Service
Performs well under pressure
Team player with strong leadership skills
Teachable and approachable
Strong ability to multitask
Work well without supervision