Resume

Sign in

Manager Customer Service

Location:
Lawrenceville, GA
Posted:
September 20, 2018

Contact this candidate

Resume:

Lisa Cameron

PO Box **** Lawrenceville, Georgia, 30046 404-***-**** ac638e@r.postjobfree.com

Work Experience

ASSURANT SPECIALTY PROPERTIES, ATLANTA, GEORGIA

Hazard Insurance Specialist IV, Apr 2001 – Mar 2017

Under the direction of the Unit Manager and Operations Manager, responsibilities included the input, set up and maintenance of client, customer and agent information using various internal systems as well as the Clients systems.

Responsible for maintaining customer accounts by processing premium payments according to specific client service levels.

Conducted research,analyzed and resolved critical issues from daily exception reporting.

Worked with the outsourcing centers, Account Executives and upper management on time sensitive and legal issues for a more expedited resolution.

Participated in daily conference calls when necessary to provide department input in regards to service levels, daily processes and new procedures.

Issued process improvements in order to decrease steps taken for different processes which would minimize the time it takes to complete reporting.

Wrote procedures for training manuals.

Crossed trained new and seasoned employees on various reporting.

Conducted daily, weekly and monthly audits for associates to assist the Unit Manager.

Monitored the daily workflow for all associates and discussed action plans with the team and Unit Manager to ensure that service levels were met.

Education

EAST HALL HIGH SCHOOL, GAINESVILLE

Additional Skills

Strong background in Lender Placed Insurance

Excellent Customer Service

Performs well under pressure

Team player with strong leadership skills

Teachable and approachable

Strong ability to multitask

Fast learner

Detail oriented

Work well without supervision



Contact this candidate