Highly motivated, dedicated, independent, detail-oriented, and multifaceted individual with expertise in management and administration. Demonstrated success in administering and overseeing policies, procedures, and the day to day operations of the clinic, patient and staff coordination, medical credentialing, billing, A/R, A/P, marketing, payroll, and patient service. Successfully handles projects given in the absence of any supervision and displays a strong passion towards project completion. A resourceful professional having strong interpersonal and influence skills developed through consistent hardworking years spent in the healthcare workforce. Possesses a strong interest and in-depth understanding of intricate problem solving, explaining complex information clearly and summarily, combined with delivering on objectives through analytical skills and creative thinking. Acknowledged for creating new and alternative ideas in developing innovative procedures that ensure redefined and desired results.
Demonstrates effective oral and written communications with clients, department personnel, and employees
Builds strong teams, keeps them motivated, and improves overall morale
Establishes interpersonal skills and team work awareness, adapts to ever changing work situations
Outstanding multi-tasker, thrives in high performance culture
Highly organized and calm under pressure
Strong leadership abilities, takes on significant accountability, consistently delivers favorable business results
Established programs and employee management policies
Performs all payroll, H.R., unemployment, labor law, and employee benefits for both Nevada and California
Knowledge of payroll, H.R., and labor laws in Nevada and California
Accelerated workflow optimization
Conversant with Healthcare Insurance
Proficient in Microsoft Office, Excel, PACS, AdvancedMD, Nextgen, Medisoft, Google Docs, Practice Fusion, EHR, Centricity, and QuickBooks
In depth medical and administrative/managerial experience
Grounded knowledge of medical terminology, CPT and ICD10 codes, back/front office procedure, HIPAA, and medications
Coordinating and conveying doctor, employee, and patient schedules
Profit/Loss Management, budgeting, revenue reporting
Strong billing skills
Accomplished departmental, and practice management, adept at general medical facility tasks; recording, bookkeeping, writing summaries, training, answering calls, supply/purchase management, customer service, contracting, credentialing, billing, etc.
Health Services Administrator May 2015 – Present
Mantro Mobile Imaging/Professional Nursing Consultant Services
Organize, direct, and supervise all day to day operations of a multi-state imaging and PICC line company, along-side budgeting for and controlling expenses, selecting personnel, appraising employee performance.
Spearhead and fully participate in the maintenance of radiologic and nursing services in accordance with company, state, and federal standards.
Efficiently develop facility goals and objectives and facilitate the achievement of objectives. Conduct ongoing reviews of the facility to ensure compliance with accreditation, legal, and other requirements. Collect and analyze data.
Render marketing activities by visiting clients to promote the company.
Utilize the extensive knowledge of health care insurance practices, productivity monitoring and reporting, personnel management, quality analysis and improvement including monthly reports to lead and manage staff, delegate duties, prepare employee schedules, payroll, timekeeping, keep up with state and federal regulations and compliance policies, facility and employee contracting, clinical incident investigation/reporting, keep current policies on safety, and infection control.
Oversee outside billing company along-side carefully analyzing data to keep referral sources continuous. Manage an average of 40+ employees.
Ensure facility is running as efficiently as possible as well has handling miscellaneous management hiccups.
Catalyze facility morale, handle monthly, quarterly, annual, medical director, and quality control reports.
Steadily reach out to customers and employees to maintain an enthusiastic environment.
Diligently manage all aspects of running a medical facility, from clinical to administrative duties.
Efficiently utilize PACS, AdvancedMD, Medisoft, Microsoft Office, Word, Excel, PowerPoint, Google Docs, Practice Fusion, EHR, Centricity in restructuring work processes.
Practice Administrator July 2009 - May 2015
Accelerated Rehab and Pain Center
Spearheaded all operations of medical practice, H.R, licensing (business and physician), payroll, bookkeeping, A/R, A/P, credentialing, prepared quarterly and yearly reports, met and exceeded quarterly profit goals, oversaw employees, and ensured all tasks were being completed.
Held responsibility for ensuring that all aspects of clinic were running efficiently. Familiar with QuickBooks, Microsoft Office, Excel, PowerPoint, Mozilla/Firefox.
Effectively carried out all billing/accounting duties, oversaw billing department, coding, posted charges/payments, sent claims (electronic and paper), patient and insurance aging, worked denials, reduced A/R by 70% during employment, Medicare/Medicaid/Workers Comp. experience. Established familiarity with Medisoft, Centricity, and Medical Manager.
Managed attorney liens, negotiated settlement agreements, ensured balances were correct, coordinated patient care plans, and maintained close contact with attorneys and physicians.
Office Manager January 2002 – July 2009
Managed employees, oversaw daily office operations, front/back office, surgery scheduling, billing, customer service, reporting for physicians, oversaw medical records, coordinated treatment with other providers, and oversaw attorney liens.
Professionally resolved employee conflict, ensured all office regulations were met, and offered direct support to the physician on duty.
Ensured office was run in a very professional manner and resolved any problems that arose.
Carried out all billing duties.
B.S. HEALTH CARE ADMINISTRATION FEB 2015 CAPELLA UNIVERSITY
Bachelor of Science degree in Health Care Administration
CERTIFIED MEDICAL BILLER/CODER 5/2010
American Medical Billing Association
CERTIFIED PHYSICIAN PRACTICE MANAGER