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Desktop Support Active Directory

Spring, Texas, 77373, United States
June 18, 2018

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Please consider the following resume for the position of Senior Dev/Ops Engineer, Windows IT support lead or other similar job opportunities. I have minimum of fifteen years’ experience with P2 Energy, Hess Corp., ConocoPhillips, Lyondell Chemical Company, Shell Oil, and Chevron as an IT professional serving large scale upstream companies thru Oil &Gas. Much of my experience includes designing and managing network infrastructures. My position includes responsibility for assessing, coordinating and reviewing all issues and impacts associated with AWS/Azure experience in planning, deployment, and support of complex applications and support. Working independently on escalated issues. Proactively suggest ways of improving system stability, availability, performance and reliability via AWS/Azure Windows Server 2008/2012/2016. Creating and creating new Network infrastructure environments using Azure and AWS along with required security.

This includes writing complex deployment scripts with Power Shell. I am also experienced with UNIX and Linux. Lastly, I am a tremendous people person with excellent written, oral skills. I am certified as Scaled Agile user and ITIL.

Best regards,

Kelvin Collins

7806 Tidwell

Houston, Tex. 77028

Cell: 832-***-****

Work: 281-***-****


Senior Dev/Ops Engineer

P2 Energy Solutions

04/2016 – present, Houston, Texas

Responsible for implementing new network environments with primary Azure and AWS services.

On hands experience and knowledge of most of following technologies for deployment use: Ansible, Python, Docker, AWS, Azure, Linux.

Execute technical feasibility assessments and solution

estimations for moving identified databases and integrations to the

Azure Platform.

Experience with setting up elastically scaling solutions.

Infrastructure automation through DevOps scripting (E.g. shell, Python, Ruby, PowerShell).

Participate or lead complex problem-solving activities to define problems, assess current state root causes, design and test solutions, and implement solutions leading to desired outcomes

Serve as a go-to expert on DevOps methods and challenges peers, functional teams to use a disciplined approach for developing operational capabilities.

Drive the automation of infrastructure platforms and services covering the entire DevOps cycle from CI, CD, to monitoring.

Senior SCCM Administrator (Contract)

Hess Oil Corporation

03/2014 – 03/2016, Houston, Texas

Primarily responsible for the timely Window’s 7 to Windows 10 OS migration project while managing all SCCM 2012/2016 servers, software deployments, packaging and repackaging of all Windows based MSI packages for Hess Corporate Services thru-out the US and abroad. Using Admin Studio 2016 for application packaging, PowerShell and VB script for complex application packaging.

Some experience with SCOM 2012 tools to monitor issues and automate management within their networks.

Provide daily administration of Exchange, Microsoft Active Directory, VMware (SRM) and Office 365.

Provide daily support for Hess global Citrix environment using Citrix XenApp 6.5 & VMware ESXi.

Operating system deployment leveraging SCCM 2007/2012 OSD Task Sequences, USMT 4.0, PXE-Boot Zero-Touch Installations. Administration of VMware 7.4, supporting (snapshots, building VM’s, cloning, capacity mgmt.) and support of Citrix servers.

Managing a team of five 2nd level technical support who provide daily Window’s 7 OS issues support within the desktop and laptop environment for Hess after being migrated from Window’s 7 to Windows 10 lockdown environment.

Monitoring the health of our SCCM 2012/2016 and other application servers with SCOM 2012 Platform.

Subject matter expert for internal/external software applications such as Microsoft Office 365, Cisco Jabber and Exchange server. This includes providing class instruction to our Hess administrators and employees.

Establish, maintain and monitor group policy changes, create new users and user permissions in Active Directory for Hess Corporate Services.

Create and maintain appropriate documentation concerning processes and procedures associated with the SCCM 2012, Window’s 7 image, MSI packages, desktop support problems and fixes.

Solicit technical and provide analytical advice for Hess as I serve as a liaison and mediator for business groups when working with the server and network team.

Senior Systems Engineer (Contract)

ExxonMobil Corporation

09/2012 – 02/2014, Houston, Texas

Primarily responsible for supporting Upstream Oil&Gas applications such as WellView 9.0 and Landmark Suite for all ExxonMobil facilities thru-out the US and abroad. Create network client Install Shield, create complex wrappers with Power Shell, VB, MSI application packages, provide input/output data support from SQL or Oracle databases.

Manage and deploy new WellView 9.0 software installs, license agreements, security updates, or patches to individual laptops, desktops with SCCM 2007 and WMI tool.

Responsible for general 3rd level technical support, developing and using methods, techniques, diagnostic tools or various criteria to troubleshoot, diagnose and resolve complex software/hardware installs of WellView 9.0.

Active Directory administrator charged with group policy changes, creating, deleting new users and groups in addition to providing various levels of permissions for them in Active Directory.

Creates and maintain appropriate documentation concerning processes and procedures associated with the WellView 9.0 application upgrades, network client packages, desktop/laptop support problems and fixes.

Develops testing criteria, test plans, and test scripts, coordinate UAT among the various Upstream Oil&Gas groups.

Researches technical and analytical documentation for ExxonMobil with companies such as WellView 9.0, LandMark Suite and others. Serves as a liaison and mediator for the Engineering support group when working with the server and network team.

Guide and mentor less experienced desktop techs and IT analysts regarding 2nd level technical support and troubleshooting methods along with WellView 9.0 packaging and SCCM 2007 deployments.

Senior Systems Analyst

Sava Senior Care

03/2008 – 07/2012, Houston, Texas

Primarily responsible for the timely XP to Window’s 7 OS migration, packaging and repackaging of all Windows based MSI packages for Sava Senior Care’s 379 senior care facilities thru-out the US. Sava Senior Care’s XP to Window’s 7 migration affected 34,000 HP workstations and over 9600 Lenovo laptops with the use of Install Shield 2012, Windows Scripting, VB and SCCM 2012.

Responsible for general for 3rd level technical support, Spyware and virus removal with Trend Maker Anti-virus in-addition to any Window’s 7 OS issues within the desktop environment for Sava Senior Care after being migrated from XP to Window’s 7 lockdown environment.

Establish and monitor group policy changes, create new users and user permissions in Active Directory. Deploy new applications to individuals or entire Sava Senior Care facilities thru SCCM 2007.

Maintain the Support Request database with our desktop team to distribute and track Window’s 7 customer issues using Remedy or our internal system called HEAT.

Create and maintain appropriate documentation concerning processes and procedures associated with the desktop support core Window’s 7 image, MSI packages, desktop support problems and fixes.

Requisition, receive inventories, configures issues, maintains upgrades, secures, and disposes of outdated HP workstations and Lenovo laptops.

Administration of VMware 7.4, supporting (snapshots, building VM’s, cloning, capacity mgmt.)

Subject matter expert for internal/external software applications such as Micro Soft Office 2010, People Soft 9.0 and Lotus Notes 8.5, this includes class instruction to our Sava Senior Care administrators and employees.

Solicit technical and analytical advice for Sava Senior Care and served as a liaison and mediator for the desktop support group when working with the server and network team.

Senior Applications Packager (Contract)

American General Corp.

01/2005 – 01/2008 Houston, Texas

Responsible for packaging and repackaging Windows based MSI packages for various AG business units enterprise wide with a base 114k workstations using Wise Studio Package 5.5.

Network Admin duties include distributing those new software packages in an Enterprise network environment using Novell Zen Works v 5.0, SCCM 7.0 and SMS 2.4.

Extensive Windows scripting of various applications for remote and local manipulation of workstations thru-out a lock down and Active Directory environment with Citrix XenApp 5, JavaScript, VBScript, Win Batch and Windows Management Instrumentation.

Produced complete and accurate daily documentation via SharePoint 2010 regarding any new Dell server or network patches, fixes and Dell desktop hardware software requirements.

Provide system maintenance by installing hardware and software upgrades in existing XP, Windows 7 workstations, Windows Server 2008, and networks to ensure efficiency, performance and reliability.

Troubleshoot, diagnose and solve Dell server and workstation hardware, software, and network issues related to American General global desktop networks.

Subject matter expert for internal/external software applications such as SAP,BI, Oracle11g and IBM DB2, provide business analyst support to all American General Business units and provide technical team leadership.

Primary 3rd level support, technical expertise and experience to create and solve VMware ESX 3.x/4.x problems related to all triage workstations over the phone and locally within the Desktop Environment for all of American General Business units.

Conducted training for, and directed the efforts of, end users, outside vendors and less experienced staff within American General Corp.

Senior Geo Tech Support (Contractor)

ConocoPhillips Corp.

01/2008 – 05/2008 Houston, Texas

Duty was to provide specific and direct on-site IT consultation for 87 senior, mid and junior upstream geologist users for all aspects of end-user computing and desktop-based LAN systems software.

Within this very confidential Oil & Gas Exploration group, I was also required to support the the Geologist with setting up new exploration projects for presentations when Geologist returned from the fields, using various Landmark products and in a Linux environment.

Responsible for day to day task management, scheduling, interfacing with regional management and Home Office IT management to meet needs of Houston based Geologist, provide SME support on a number upstream software engineering applications as Merricks – Evin, Carte and Procount.

Log and manage any service calls or help desk calls into the central help desk system. Monitors, maintains and controls a current hardware inventory list to track ConocoPhillips assets in databases for accounting purposes and personnel equipment assignments.

Provide LAN administration for Windows 2K server, SMS 2.0, Citrix XenApp 5 and support for Windows XP, Vista, Windows 2000, and Linux. Resolve network problems and provided Microsoft Exchange 5.5 client support on various laptop and desktop computers.

Install, configure or troubleshoot any Dell or Compaq computer hardware issues or HP local or network printer issues occurring within the department.

Senior Packaging Lead (Contract)

Lyondell Chemical Company

08/2005 – 08/2007 Houston, Texas

Provided technical and analytical leadership to implement and oversee the Windows XP upgrade to 9756 workstations along with software applications and/or upgrades of those software packages using Microsoft Project to coordinate the activities.

Responsible for providing the numerous business units with data queries in Microsoft Excel and Access. Supports multiple significant applications or a logical group of applications as a software packaging lead and analyst for the Lyondell Upstream oil and gas division.

Works with Business Liaisons to understand functional system change request requirements and prioritizations.

Produces functional design documentation describing changes required to support those needs with the help of Visio 2003 associated with application Life-Cycles.

Manages completion of change request deliverables and milestones through project work plans.

Monitors issues and risks and escalates issues to Business Liaisons and Team Leaders as appropriate, in-addition provides 4th level technical support to business units

Works with developers on the development of software applications and to make sure technical design meets both functional and technical requirements.

Develops testing criteria, test plans, and test scripts.

Provides on-call support outside of normal business hours as needed

IT Lead/Business Analyst

Shell Oil Corp.

1/2001 - 10/2004 Houston, Texas

Coordinate project management documentation, materials and assets, project schedule plan development and maintenance, project reviews, report preparation and distribution. Provide desktop support for departments with annual equipment and services budgets.

Applies appropriate technical, industry, and functional knowledge to all work upstream engineers in the exploration group, such as ArcGIS 9.2, Petrosys, Eclipse, Landmark products, and Linux/Unix creating projects and so forth.

Perform business model and business process reengineering and workflow analysis as appropriate in the process of working with Enterprise Architecture early-adopter agencies, including creating and managing all documentation (detailed narrative and graphic representation of processes, workflows, models).

Produces complete and accurate documentation for work based on current documentation standards

Displays a beginning to expert proficiency level of the business functions used in their area and the appropriate industry practices where applicable

Guide and mentor less experienced Business Analysts


5/1987 I.T.T. Technical Institute, Indianapolis, Indiana

Bachelor's Degree (B.S.), Electronic Engineering Technology


SAP R3, Documentum, Lotus Notes R5 Meta frame 1.8, Terminal Server 4.0, Windows Server 2003, XP Workstation, Micro Soft Access, Microsoft Exchange 5.5, Micro Soft Project Manager, Novell Server 5.0, NT/Server 4.0, SMS 1.2 & 2.0, Linux Unix workstations, Win Install 6.0, Windows XP, Wise Studio Package 5.5

Contact this candidate