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Engineer Technical Support

Location:
Fremont, CA
Posted:
June 18, 2018

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Resume:

ROBERT J. FASSANO

**** ****** ***** ****: 510-***-**** / Cell: 510-***-****

Fremont, CA 94555

ac5w9f@r.postjobfree.com

Skills:

Project Management - Prepare job submittals, quotes, estimates, bills of material, O&M manuals, material & manpower estimates, job costing, select and negotiate with vendors and sub-contractors. Site management and tech support of sub-contractors and technicians. PMP certification in 2011. Engineering - Design & build security access control, video surveillance, and fire protection systems. MDF, IDF Racks for Network, Telecom & Life Safety systems. Test and evaluate new security system products, networks and software. Perform testing and programming of old and new security & fire/life safety systems. Drafting and Auto CAD proficient. Write technical bulletins, updates, O & M manuals. Manufacturer and customer technical support.

Field Technician / Engineer - Extensive experience with PCs, computer networks, modems, Structured cabling systems (Ethernet, coax, fiber), WiFi networks, Telephone / PBX / PA systems, FIRE

/ life-safety systems, security and access control systems, CCTV, DVRs / NVRs, IP cameras, MATV, commercial audio & broad band media retrieval, sound masking, industrial automation, lighting, energy management and UPS-power equipment. Extensive trouble-shooting and diagnostic skills. Education & Training:

California, C-10 - Electrical Contractor, License # 00852791 - C10

Villanova University, PMP Certification – 14.5 CEUs

Rockwell Automation/Allen-Bradley and IDEC PLC Systems

Auto CAD, MS Office, Windows Server & WorkStation, Windows 2000, XP, & Windows 7

Lenel:On Guard, Casi Rusco:Picture Perfect,& Secure Perfect, Softwarehouse:Ccure 8000/9000, JCI/Cardkey: P900, P1000, P1500, P2000, CK720 & 721

Schlage/Westinghouse, AMAG, NCI, Facility Commander, Pro Watch, RS2, Avigilon, Genetec

Bosch/Radionics, Ademco, GE/Kalatel, Pelco, Burle, Loronix, Northern Video, DVRs

Siemens /ROLM: 9751 & 9200 Switch, 9006.2 software, PhoneMail, Octel VoiceMail

Rauland: Telecenter & LifeSafety systems, Peavey: Media Matrix, Pro-Audio & Multimedia products, NEC & Nortel PBX

Thorburn Associates: Acoustic Design, Valcom Paging systems, Atlas/ Soundolier, Bogen, Shure

Peavey Architectural Acoustic systems, Cobra Net

TTI /CitiBank: ATMs, data network equipment, Diebold cash handling machines, Bank Security systems

OHLONE COLLEGE, Fremont, CA

Windows System Administration, Computer Programming QUEENSBOROUGH COMMUNITY COLLEGE, Bayside, NY

Computer Technology - ASCT, Dean’s List, 3.80 GPA

BASIC and Assembly Language Programming (6800, 6502, and Z80 micro-processors), Technical Math & Calculus Solid State Electronics, AC and DC Circuit Analysis, Computer Control Systems, Computer & Electronic Project Lab.

T.A. EDISON TECH. & VOC. HIGH SCHOOL, Jamaica, NY

Technical Dept. Diploma - Industrial Electronics

Electronic Circuit Analysis, Electric Power Systems, Drafting, Commercial Art, Machine Design Experience:

ELECTRONIC SYSTEMS CONTRACTOR & CONSULTANT 2004 - Present License # 00852791 - C10

Provide consulting, engineering and installation for Electrical, Telecommunications, Network/WiFi, A/V systems, Security & CCTV systems, Fire / Life Safety systems. Red Rock Security & Cabling, San Jose, CA 2015 - 2017 Project Manager / Systems Engineer

Prepare job submittals, CAD / Drafting, quotes, equipment selection, bills of material & manpower estimates, Systems commissioning training and in-service demonstrations to end-users. Provide project management, job costing plus technical support to customers and technicians in the field. COMTEL SYSTEMS TECHNOLOGY, Mountain View, CA 2011 - 2014 Senior Systems Tech. & Foreman

On site management of sub-contractors and technicians, making critical decisions regarding installation and design in order to maintain schedules, specifications, safety and high quality standards. Structure Works Inc., Northern CA, Dover Plains, NY 2008 – 2010 Field Engineer, & Project Manager

Installation, programming and service of security, CCTV and life safety systems. Provide customer service and system training. Supervise installation work by subcontractors on project sites. Provide designs, estimates and quotes for system upgrade and installation projects. JOHNSON CONTROLS, Hayward, CA 2004 – 2007

Field Engineer, SSR

Installation, programming and service of security, CCTV and life safety systems. Provide customer service and system training. Supervise installation work by subcontractors on project sites. Provide designs, estimates and quotes for system upgrade and installation projects. ISR SOLUTIONS-Livermore, CA 2002 – 2004

Lead Field Technician / Project Engineer

Assist sales prepare job submittals, quotes, equipment selection, estimates, and bills of material. initial Set-up of systems, training and in-service demonstrations to end-users. Provide project management, O&M manuals, material & manpower estimates, job costing plus technical support to customers and technicians in the field. Administration of the office PC workstations, network and the CAD / Drafting dept.

NETVERSANT – Northern California, Mountain View, CA 1999 – 2002 Engineer/ Project Manager

Engineering of security, A/V & Wireless LAN Systems. Prepare job submittals, quotes, estimates, bills of material, O&M manuals, material & manpower estimates, job costing, select and negotiate with vendors and sub-contractors. Provide initial set-up of systems, training and in-service demonstrations to end-users. Provide project management and technical support to technicians in the field. COMTEL SYSTEMS TECHNOLOGY, Santa Clara, CA (2nd time with this company) 1997 – 1999 Systems Engineer

On site management of sub-contractors and technicians. Performed acceptance tests of access control system equipment. Extensive experience with PCs, computer networks, modems, cabling systems

(Ethernet, coax, fiber), Telephone / PBX / PA systems, life-safety, industrial security and access control systems, CCTV, MATV, commercial audio & broad band media retrieval, sound masking, industrial automation and UPS-backup equipment.

SIEMENS BUSINESS COMMUNICATIONS, Santa Clara, CA 1996 - 1997 Technical Support Analyst

Service, diagnostics and M.A.C. on Siemens CBX telephone & voicemail systems.

Execution of software Moves, Adds and Changes & routine service diagnostics through dial-up connections to customer equipment.

Provided internal support for Microsoft Office and Outlook applications. Participated in evaluations of a Call Center training programs and wrote examinations for internal training group on the subject of telecommunications basics.

QUICKTURN DESIGN SYSTEMS, Mountain View, CA 1995 - 1996 Network & Telecom Systems Administrator

Manage and service telephone & voicemail system, WindowsNT servers, workstations, printers, A/V equipment & network equipment cabling.

Managed the installation of new telephone & voicemail systems for the five building campus. Project scope included, programming, ordering T1 & CO trunks and user training. Selected and managed contractors for installation and changes of data/ voice cabling & equipment. Admin of the Siemens Rolm 9006 CBX & PhoneMail systems, switch expansions, upgrades, moves, etc.

Provide initial set-up, & updates on Workstations & PCs, training of OS & applications. COMTEL SYSTEMS TECHNOLOGY, Santa Clara, CA 1986 - 1995 Senior Systems Technician

Engineering of security, life-safety, A/V, communication & industrial electronic systems.

Prepare job submittals, quotes, estimates, bills of material, O&M manuals, material & manpower estimates, Auto CAD. Provide initial set-up of systems, training and in-service demonstrations to end-users. Managed installation of new PBX and Voice Mail system at Comtel’s office and maintained PC workstations.

SCHLAGE ELECTRONICS, Santa Clara, CA 1983 - 1986

Customer Service Dept. / Field Engineer

Provide technical support to Schlage dealers and customers.

Performed update adjustments and digital and analog troubleshooting down to component level on the complete line of proximity card readers, access control processors, terminals and printers.

Provided customer support by phone and in the field regarding system applications, installation techniques, programming, use of software, hardware diagnosis, repair procedures.

Participated in new product and software update testing, generating technical bulletins, and checking user manuals for accuracy. Production of training seminars for Schlage dealers. TRANSACTION TECHNOLOGY, INC., New York, NY 1981 - 1983 Field Engineer II

Provide installation and maintenance of CITIBANK’s ATM and electronic banking network.

Serviced TTI Type 84 CATs (Customer Activated Teller), Data SAAB Cash Dispenser teller terminals, Disk drives, data terminals, TTI Type 40 Multiplexers and other components of the Citibank network.

STANDARD PRECISION PRODUCTS, New Hyde Park, NY 1980 - 1981 Engineering Technician

Provide design & tech support to the engineering & production departments, for development of computerized temperature and process controllers on injection molding machines.

Design & build controller prototypes and test jigs. Write assembly language routines & program EPROM’s to test prototype circuits. Test software by collecting & plotting performance data.Test component samples for mechanical and electrical tolerances. Calibrate test equipment & develop testing procedures.

Ademco, Inc., Syosset, NY 1979 - 1980

Electronic Repair Tech:

Repaired electronic security equipment at Ademco factory. CCTV equipment and Micro-Wave motion detectors.

SECURITY COMMUNICATIONS INC., Bellerose, NY 1976 - 1979 Electronic Repair Technician

Installation and service of electronic security systems.

Installed and repaired intrusion alarm, fire alarm and CCTV systems in primarily residential and retail locations.



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