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Customer Service Administrative Assistant

Pleasanton, CA
June 18, 2018

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Jorge Malpartida Pastor

**** ***** ****** ****



A bank teller position where my experience, skills, and education will be utilized.

A Tutor position where my knowledge of some courses will be utilized in order to make students do excellent in their classes.


Detailed-oriented and able to handle multi-tasking effectively

Ability to read and interpret complex oral and written instructions

Excellent verbal and written communication skills

Familiar with major operating system including basic graphic editing program, MS office; Word, Excel, Outlook, PowerPoint, Access, and the Internet Research including and Lotus Notes

Excellent management and organization skills

Patience and the ability to perform tasks accurately

Ability to prepare, compose and assemble confidential information

Bilingual (Spanish, English)


Teller- Customer Service Representative October 2017- February 2018: Bank of the West

Receive cash deposits and checks deposits from other merchant from big companies. Also, open credit card, saving and checking accounts. Also balance my cash drawer and make sure that the customer leave with a happy face. Helping customer with the digital mobile products that the bank offers to the customer to check on their phones.

Cashier-Front End Service February 2014-October 2017: Lowes, Co.

Received payment by cash, checks, credit card, or merchandise gift cards. Issue pick up later vouchers in case we are out of certain items. Count the money in cash, when handle it to me and give customer the right amount of cash back to them, while providing excellent customer service.

Cashier-Customer Service August 2007-2013: Safeway Inc.

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shift to ensure that amount is correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout area. Establish or identify prices of goods, service or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Junior Bookkeeper/Administrative Assistant January 2011- February 2013: Gabriel’s Town Montessori Pre-School

Track income and expenses. Chart attendance and payments. Track billing. Generate Account Activity Reports. Figure deductions for mileage, meal allowances, and expenses. Generate Bank Deposits Reports. Handle year End Statement Total Amount Statements. Balance Checkbook. Balance Budget. Gather and consolidate employee payroll hours. Scanning important documents, data entry some important numbers and customers information along with the bookkeeper function that I have provided for this school.


Las Positas College, Livermore, CA

Accounting Technician Certificate May 2010

Business Administration Associates Arts Completed August 2013

Bookkeeper Certificate Completed May 2014

CSU East Bay, Hayward, CA

B.S in Business Administration Planned Fall 2018


Heidy Pastor

Gabriel’s Town Montessori Preschool



Michael Pascarello

Bank of the West Vice President

Corporate Compliance


Nicole Michelle Aguirre




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