Sign in

Level 3 software /computer support WPF developer

Kernersville, North Carolina, United States
June 14, 2018

Contact this candidate


GARY ROSENDE preferred contact method



IT Professional experience in coding, troubleshooting software and hardware. Highly familiar with multitier systems, Microsoft operating systems and server operating system. Possess a Bachelor’s Degree in Computer Information Systems and Masters in Engineering


LANGUAGES: C#.Net, Visual Basic.Net, HTML, CSS, WPF, Xaml, Blend, SQL, LINQ, ASP.Net, WinForms, Visual Basic6, MSAccess, Entity Framework.

MICROSOFT TOOLS: Query Analyzer, SQL Profiler, Management Studios Visual Studio 2010-2015

REPOSITORY: Team Foundation Server, Git, SVN.

OPERATING SYSTEMS: Windows XP, Vista, 7, 8, 10 Windows Server 2008R2, 2012R2, 2014, IIS Internet Information Services extensible web server.

LEVEL 3 TROUBLESHOOTING: Microsoft code troubleshooting, IIS Logs, Event Logs, Server Logs, Stack trace errors, Visual Studio debugger, IE F12 browser tool, XML Spy and others.


Han-Tek High Point, NC 10/2017 – 12/2017

Application Developer

•Coding of a data collection system using C# scripting and WPF wrapped in a software package called Proview.

•Set database schema up for normalization of data to be collected.

•Populated database with ip address and location associated with HMIs.

•Use of Linq to SQL writing and reading data from SQL server 2012R2 OS.

•Deployed servers and pinging them by remoting in main server to verify communication with HMI server.

•Deployed software application after completion of coding.

•Used Git as repository for code control.

•Established software addressing for outputs of Programming Logic Controllers to Proview software.

•Set up barcode scanners to scan work orders into database connected to SAP.

•Worked with one other C# programmer on project.

•Project focused contract

Diebold Greensboro, NC 3/2017 - 10/2017

Application Developer

•Developed programs that pulled data using WPF and XAML with VB.Net as code behind to display production data for current day

•Data displayed by WPF was from calculations done in VB from data obtained from SQL server that was feed via an ERP system

•Setup Entity Frame Work 6.0 database first for tables need for data collection.

•Used LINQ to SQL to read date form server 2012R2.

•Successfully deployed programs using Install Shield that was integrated into Visual Studio 2013

•Deployed programs using Install Shield that was integrated into Visual Studio 2013.

•Use of Team Foundation Server as repository for code control.

•Documented pertinent technical and user information for understanding of the program for lead engineers

•Project focused contract that was extended by 3 months

Essent Guaranty Winston-Salem, NC 7/2016 - 9/2016

Level 3 Support Analyst

•Support of multitier websites used by internal and external users for mortgage application submittal.

•Troubleshoot website errors generated by Visual Studio 2015 stack traces using Microsoft event logs and IIS Windows error logs.

•Analyzation of XML document wrapper, XML data tag content, XML data placement, XML data.

•Traced raw IIS logs to obtain the user name, the user’s i/p address, command called post or a get, application being used, the URI, the HTTP STATUS codes, browser being used and the time of the error creation.

•Document new errors encountered on SharePoint site for developer collaboration.

•Calculate and documented end of month (SLA) Service Level Agreement report.

•Wrote code to write to SQL database using Microsoft log parser making log information query able.

•Contract role replacing employee on maternity leave

Inmar Winston-Salem, NC 12/2014 - 02/2016

Software Engineer

•Support and modify the existing website software that supported the reconciliation process of

payment to pharmacies.

•Work performed in an agile environment, action was taken with standup meetings each day, weekly story

pointing, story grooming and monthly flight velocity.

•Analyzed and modified stored procedures that failed to bring correct data to web interface, using SQL profiler as troubleshooting tool.

•Identified SSIS package failure, opened stage and executed SQL statement manually during night support

•Used IE and Google F12 browser tool to locate CSS scripts for styling changes.

•Used Team Foundation Server in VSTS environment for code repository of projects.

•Worked in multi-server environment consisting of a Production, Quality Control and Report server.

•Deployed completed code to QA server and checked out correct functionality.

•Worked on a team of eight.

National Board for Certified Counselors Greensboro, NC 10/2013 - 12/2014

Web Administrator/Supervisor

•Managed three programmers in a waterfall environment, meeting each day to review accomplishments.

•Gathered specifications for new websites and modifications for existing B2B websites.

•Set up Tortoise SVN software as the repository for the MVC4 and ASP.NET code, giving it version control.

•Deployed programs using Visual Studio 2012 option.

•Deployed Secured Socket Layers (SSL) on web servers working with multiple venders.

•Set up domain names on IIS7 for new websites deployed.

•Designed Email blast system and trained users how to use it.

•Upgraded MVC3 code to MVC4 that used C# and Razor.

•Used MVC attribute routing technology for URL tracking of users.

•Programmed and deployed WPF business app that keep track of company travel expense.

•Installed SDKs for Microsoft updates.

Carlton Scales Greensboro, NC 01/2013 - 04/2013


•Modified Visual Basic6 code for bug fixes.

•Set up standalone computer control systems for industrial scale controls.

•Report writing with Crystal Reports.

•Configured dlls and ocx files for common version on Visual Basic6 platform.

•Converted Visual Basic6 code to C#.

•Provide training for users and technicians to assist in field support of projects.

Carolina Technologies Rock Hill, SC 07/2012 - 08/2012

Software Developer

•Worked remotely via VPN to make software changes to a telecommunications billing system.

•Modified code as follows “F1” to bring up help files with illustrations, docking forms in specific areas within the program, put controls on buttons which reduce mistakes of clicking buttons at the wrong time, added color code on text boxes representing field completion, masked text box to force user to put in correct data, create a method to convert YYYYMMDD to mm/dd/yyyy, set up tabbed controls to change colors were appropriate, coded try catch blocks bring back messages boxes, coded mail merge templates to integrate into billing system, set up resource dictionary for control of program.

•Made all changes in WPF XAML and C# code behind using Visual Studio 2010.

•Used Team Foundation Server for code repository.

•Delivered documentation for all changes made to billing system.

•Assisted on site programmers with issues they had with code.

•Project based contract, sole developer

Simba-WebSales Walkertown, NC 05/2010 - 06/2012

Owner and Operator

•Sold and serviced Okidata printers to business and the public as an authorized dealer.

•Passed all of Okidata’s certification courses.

•Had over 40 public customers and 12 business customers.

•Worked directly with Okidata’s engineers on warranty problems.

•Refurbished other brands of printers for sales.

•Obtained a North Carolina business license and can provide a copy.

Lorillard Tobacco Greensboro, NC 01/2005 - 03/2010

Software Support Engineer

•Modified and supported programs for lot tracking inventory system using barcode and RFID


•Supported over 100 Pocket PC 2003, 2003SE, Mobile 4.2, Mobile 5, using C# with Visual Studio 2005.

•Troubleshoot the wireless network that Mobile devices communicated data on to servers.

•Wrote SQL statements for emergency migrations for SQL server 2005.

•Write C# desktop code for data file conversions from Legacy Systems to a Windows System format.

•Use of Visual Source Safe for program repository.

•Did proof of concept projects on equipment upgrades.

Partner National Health Plans Winston-Salem, NC 02/2001 - 12/2003

Programmer/Analyst II

•Classic web development using ASP and VB script for the intranet of the company.

•SQL statements written to retrieve data from SQL Server 2000 which was for the backend of the websites.

•Report writing with Crystal Reports version 8 as well as ADHOC report writing

•Assisted users with personal Access DBs they had on their work PC for company business.

•Support and modify Customer Relation Management software Saleslogix (CRM)

•In charge of moving a desktop software system purchased from Novant Health and redeploying it at Partners Health Plans, along with the representatives that used it at Novant.

•Functioned as temporary DBA for production servers.

Laboratory Corporation of America Burlington, NC 04/1999 - 02/2001

Lead Programmer

•Supervised three Visual Basic5 programmers.

•Defined specifications for the development of new Visual Basic5 desktop programs.

•Modify and supported existing programs for corporate departments and labs.

•Preformed Y2K testing on Microsoft Access DB and Visual Basic5 classic desktop applications.

•Convert Y2K noncompliant VB5 and MS Access programs into compliant applications.

•Supported and modified Crystal Reports that made ODBC connections to SQL Server 6.5, 7.0.

•Responsible for Telecommunication’s Access DB that kept records of monthly billing data for all

•Lab Corp. locations, work included modifying existing reports, coding new reports, addressing any

functional problem program had.



Master’s Degree in Industrial Engineering, August 2005

GPA 3.4

High Point University High Point, NC

Bachelor’s Degree in Computer Information Systems May 1996

GPA 3.1

Contact this candidate