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System Admin, Customer Service, Buisness Admin

Location:
Aguada, Puerto Rico, United States
Posted:
June 12, 2018

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Resume:

EVELYN

OCASIO PRIETO

***** **** *, ************, **

1-787-***-****

ac5uui@r.postjobfree.com

OBJECTIVE

Obtain a position in a role where I can exemplify my experience and to further my career in within your company. I can be a very great asset for our company. I’m an ambitious dedicated hard worker and quick learner. I put a lot of pride and integrity in my work. I am a team player, able to achieve my role in different environment. I have a strong and analytical problem solving skill, Ability to work in a team environment.

EDUCATION

Bachelors Interamerican University of Puerto Rico

JUNE 2013

Computer Science Installation and Repair of Computerized

System and Networks

Associate Degree American intercontinental University

MAY 2005

Business Administration

EXPERIENCE

System Administrator in Patching Division DXC Technology

JUNE 2017 – MAY 11, 2018

Manage servers virtually Patching a Wintel Environment using Hp automation Services. Monitor remediation patching for any issues, troubleshoot fail servers after updates. Perform pre-patching activities such as clusters failovers, and Citrix load balancing, Create tickets for incidents with servers in the Hp automation tool. Create, open, close and cancel snap tickets for clients. Monitor troubleshooting to isolate and diagnose common system problems. Experience with Windows Remote Desktop Connection, BSA, MS Excel, vCenter, & HP iLO. Manage primary communication methods include phone, E-mail and SMS via preferred toolset(s), and ensure accurate and timely communications to internal and approved external stakeholders, including management.

System Administrator in EFS Division DXC Technology

APRIL 2017 – JUNE 2017

Manage permissions over virtual servers administrating user accounts providing permissions for individuals or group policy, adding and removing groups or owner’s policy in the Active directory. Ensures changes are in accordance with appropriate operating procedures. Working performance was made through remote connectivity using VPN and file encryption.

Customer Experience and Tech support Liberty Cable Vision

FEBUARY 2015 – MARCH 2017

Sales of services: such as events, video programming, cable, internet and phone Troubleshooting and support services over the phone like: phones services, cable boxes converter, and Internet services with the customers, make sure their services are running correctly by verifying levels and graphics performing multitasking skills in different software platforms. Perform outlook technical support, VPN support and ticket Management system. Resolved tickets and forwarded tickets that were worked by other departments.

Customer support Choice Cable

JULY 2011 – JANUARY 2015

Handle customer’s needs and promote services such as cable, phone and internet to existing and new customers with tact and courtesy. Place installation orders, disconnection orders and change of services. Handle innumerous times high volume calls for troubleshooting all type of services over the phone with the customers. Analyze client services that are running correctly through several applications throughout the Company. Manage quotes and billing, adjustments, and policy inquiries over the phone, thereby providing support to customers.

Computer and Network Technician Act Computer Max

1990 – MAY 2009

Maintain and troubleshoot network and servers throughout the company and several branches, responsible for effective provisioning, installation, configuration, operation, and maintenance of all systems hardware and software and related infrastructure.

Administrate the data and security for the Company, including creating and verification of backups, firewalls, databases, malware protection software and other processes.

Build Computers installing hardware and software, also provide for the company customer service and support for computers Hardware & software and cell phones that has been sold.

SKILLS

Speak, read and write English and Spanish Fluently

Structural Cabling Cat5e & Cat 6.

Solve and Configure Wan Lan equipment and switches.

Skype for business, Cisco WebEx, Citrix Services Management. Create and manage tickets, use vpn systems

Configure and backup outlook email profiles.

Citrix CSG, ServAssure, Moonbird, Intraway.

Experience with Microsoft Active Directory, administration of user accounts, DNS, DHCP.

Basic skills in Debian, Solaris, Ubunto.

Proficient User Windows XP, Vista, 7, 8.1, 10., Windows server 2008, and 2012

Proficient User Office Suite 2003-2013 & Office365.

HP Business Service Automation (BSA), HP ILO, Remote Desktop.

Basic understanding of Cisco Switches, routers and TCP/IP networking.

VMware VCenter,

Basic knowledge of Html, Php, PowerShell, Dreamweaver 8, SQL Server 2012, 2014.

Six Sigma knowledge.

REFERENCES

Available upon request.



Contact this candidate