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Machine Operator Customer Service

San Jose, Camarines Sur, Philippines
June 12, 2018

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Nixon Wulff-Cochrane

San Jose, CA 408-***-**** email:


To obtain a position in a that will provide opportunity for advancement and an opportunity in which I can utilize my customer service, teamwork, leadership and organizational skills in a position working in manufacturing, chamber cleaning or Heavy Equipment Operations.

Educational Background and Certification

Northern California College of Construction (March 2010)

Nationally Certified by NAHETS in Heavy Equipment Operations and Earth Moving

Accra Technical Training College (1985-1989), Ghana

Coursework in Electrical Engineering

Knowledge Base (Software)

Proficient with Microsoft Office, MES, JD Edwards, Quickstream, Siebel Systems, Business Objects.

Work Experience

Quantum Global Technologies (Formerly division of Applied Materials)

7/11-Present Senior Technician IV. Lead Quartz area. Perform final inspection and QA/sign off of parts before shipment. Work in clean room environment. Use various cleaning methods, Implementation of new cleaning process and work hand and hand with engineering. Certified in silicon line, Neon parts, Quartz class 2 & 3 cleaning methods. Certified Trainer .

Addeco Staffing Company, Santa Clara (contracted to Applied Materials)

5/10-7/11Cleaning Technician II. Worked in clean room environment. Used various cleaning methods for the cleaning of engineering parts (silicon wafers, membranes, various coherent parts, etc.) using chemicals. Certified in all silicon line cleaning methods & Neon parts.

Align Technology, Santa Clara

7/07-3/09Customer Care Department, Customer Account Executive. Handled cases to be expedited and investigated complicated client cases (pending/delayed processing) submitted by customer support, territory managers and sale representatives. Worked with customer support globally, including Japan and Europe, to help identify and resolve troubled cases. Managed between 300 to 600 cases per day and managed email inbox containing new requests/cases issues. High level of productivity required and maintained daily.

3/06-7/07Invisalign Consulting Services Department, Patient Data Administrator. Data entry, investigation of cases, liaison between ICS, manufacturing and receiving departments. Uploaded patient data into ICS admin web page and assigned cases to consultants. Dealt with tracking of materials/customer issues.

6/02-3/06Production Control Department, Production Control Coordinator. Maintained patient records, filing, upload and archive data. Developed strategy for increased storage volume, perform department project.

IBM, San Jose

8/00-4/02Wafer Fab Technician. Performed seed laying on wafers.Clean Room environment. Visual inspection with microscope, etching, maintaining equipment through scheduled calibration, thin film small disk tape polish and removing small asperities (contaminates) located on the desk service. Proficient with fluoroware peripheral cleaning system. Certified machine operator. Utilized problem solving/troubleshooting skills.

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