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Information Technology Specialist

Jacksonville, Florida, United States
May 30, 2018

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Wayne D. Culbertson

**** ******* *****

Jacksonville, Florida 32221


Summary of Qualifications:

An experienced IT professional, with a variety of network infrastructure, desktop hardware, and software support skills, which include network security, and backup and recovery procedures. Highly proficient with a multitude of desktop operating systems and applications: Microsoft Windows (through) 10; Microsoft Windows Server (through) 2012 R2; Microsoft Office Professional (through) 2016; Adobe Acrobat Professional XI.

● Network Security ● Ticketing System Setup

● Network Administration ● PowerShell Script Creation

● Network Backup/Storage ● VB Script Creation

● Active Directory Administration ● Batch Script Creation

● Office 365 Administration ● VoIP Phone Administration

Employment History:

Fanatics, LLC. Jacksonville, FL Oct 2017 Dec 2017

Systems Analyst Seasonal

Used Laptops to service customers in a warehouse environment using Windows 7 and 10

Monitored service tickets using installed system ServiceNow

Ensured proper Internet connectivity for all computers throughout the warehouse

Managed users in Active Directory by adding or modifying settings as needed.

Utilized various applications specific to the organization to maintain user access:

oDemand Made


Performed service on various types of equipment utilized throughout the warehouse for:

oDell laptop and desktop computers using Windows XP and 7

oDell/Wise Thin-Client computers using Windows XP and 7

oDataLogic, Honeywell and Motorola and Barcode Scanners – connected and wireless

oHewlett Packard Printers

oZebra Label Printers

oPostage scales

Girl Scouts of Gateway Council Jacksonville, FL May 2011 Aug 2017

Information Technology Support Technician

Managed all equipment related to Information Technology; i.e. computer systems, Windows Server, VoIP Telephones, network copiers, LAN/WAN networks, Wi-Fi.

Successfully transitioned from Cloud Based server to Office365 and SharePoint data storage.

Installed new Dell Server to act as Domain Controller, Active Directory and Print Server using Windows Server 2012 R2.

Installed wireless access in the facility to allow guest access to the Internet during meetings.

Set up new computers utilizing System/Disk Imaging using Acronis TrueImage Software.

Installed and configured Microsoft Office 2010 and 2016 on desktop and laptop computers using Windows 7 and Windows 10.

Setup iPhone and Android wireless devices to communicate with our exchange server for E-mail access.

Transitioned from analog PBX phone system to Mitel VoIP system.

Successfully transitioned from Novell server to Cloud Based server.

Spohrer & Dodd, P.L. Jacksonville, FL Mar 2005 Sep 2009

Information Technology Support Specialist

Managed Local Area Network consisting of approximately 35 workstations and all associated peripheral devices.

Maintained Active Directory data on Windows Server 2003 and Windows Small Business Server 2008.

Setup the network workstations utilizing appropriate switches and hubs to connect to a Windows based server, via a SonicWALL firewall device, configured as a failover switch.

Setup user accounts on Microsoft Exchange Server 2003/2008 and BlackBerry Server.

Setup and maintained communications for BlackBerry and iPhone, and laptop computer air cards.

Utilized BlackBerry Desktop Manager and Microsoft ActiveSync to synchronize wireless communications to desktop computers.

Maintained the integrity and security of system data by utilizing VERITAS BackupExec tape backup system, and Symantec AntiVirus software on the network server, on a regularly scheduled basis.

Implemented a new strategy for the purchase of computer hardware and software; which saved over 50% on each new workstation, and up to 75% for each software package purchased for either new installation or upgrade; with total savings of approximately $12,000 during first year.

Earlier Employment:

Lockheed Martin Information Technology Information Systems Specialist

United States Air Force Mainframe System/Database Administrator

Personal Strengths:

● Strong Work Ethic ● Detail Focused

● Respect Authority ● Object and Task Oriented

● Punctual ● Strong Communication Skills

● People Friendly ● Willing and Anxious to Learn

● Team Player ● Able to Work Alone (when required)

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