TOYLYNN WORTHAM

**** **** *** * #***, Brooklyn Park,MN 55428

ac5mx8@r.postjobfree.com

Ph: 612-***-****

PROFESSIONAL SUMMARY

Seasoned supervisor/manager with more than ten years of experience in fast-paced fast food/warehouse. Excellent leadership and listening skills. Track record of achieving exceptional results in food sales and supervisory skills.

SKILLS

Active ListeningCritical Thinking

MonitoringEnglish Language

Reading ComprehensionManagement of Personnel Resources

NegotiationAdministration and Management

Computers and ElectronicsCustomer and Personal Service

EXPERIENCE

Alarm dispatch and customer service: May 2016-Jun 2017

Security Link From Ameritech: Minneapolis, MN

Alarm dispatch, customer service some sales of equipment, working over the phone to maintain alarms.

Shift supervisor: Mar 2014-Apr 2016

Amazon Cross-Dock Facility - MDW2: Joliet, IL

Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.

Provide assistance or direction to other stockroom, warehouse, or storage yard workers.

Shift lead/shift supervisor: Jul 2011-Jan 2015

Eym king: Des Moines, Iowa

Compile and balance cash receipts at the end of the day or shift.

Supervise and participate in kitchen and dining area cleaning activities.

Resolve customer complaints regarding food service.

Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.

Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.

Record production, operational, and personnel data on specified forms.

Resolve customer complaints regarding sales and service.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Monitor customer preferences to determine focus of sales efforts.

Represent company at trade association meetings to promote products.

EDUCATION

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