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Case Manager

Location:
Phoenix, Arizona, United States
Posted:
May 26, 2018

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Resume:

Jacquitta N Sanders

Milwaukee, Wisconsin ● 414-***-**** ● ac5mlh@r.postjobfree.com

EDUCATION & TRAINING

Associate of Arts - Business Management

May 2010

UNIVERSITY OF PHOENIX

Brookfield, WI

Bachelor of Arts - Accounting

May 2019

UPPER IOWA

Milwaukee, Wisconsin

KEY COMPETENCIES

Motivated, personable business professional with a adequate amount of education in Business Management as well as extensive completion of coursework in Accounting. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent team-building skills.

Relevant Courses

Management: Theory.

Practice and Application

Managerial, Communications

Payroll Accounting

Intermediate Accounting 1

Managerial Accounting Customer Service

Business Communications

Written Correspondence

General Office Skill Financial Accounting

Business Finance Foundations of Business

Business Communications

Front-Office Operations

Professional Presentations

Income Taxes

Cost Accounting

Strong Computer Skills

Quickbooks

PROFESSIONAL EXPERIENCE

Talent Development Specialist/Case manager

April 2015 - Present

RESCARE

Milwaukee, WI

Provide information or refer individuals to public or private agencies or community services for assistance.

Keep records or prepare reports for owner or management concerning visits with clients.

Advise clients regarding FSET, child care, food, money management, sanitation, or housekeeping.

Submit reports and review reports or problems with superior.

Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.

Provided case management services to refugees and immigrants.

Maintained a client caseload of approximately 70-85 clients monthly.

Trained staff on daily employment systems provided to clients.

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BDC Manager

May 2013 - March 2015

AMATO AUTOMOTIVE GROUP

Milwaukee, WI

Hire, coach, train, counsel and monitor the performance of business development representatives in order to assure top performance

Work alongside Executive and department managers to develop appointment setting strategies

Develop and execute outbound internet and phone campaigns

Maintain daily, weekly, and monthly sales and service forecasts

Achieve the sales and customer satisfaction objective set by management

Develop campaigns with management for BDC department

Action-oriented and results-driven

Demonstrated ability to recruit, train, mentor and motivate a team

Manager/Tax Preparer

December 2008 - April 2013

ATC INCOME TAX

Milwaukee, WI

Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.

Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.

Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.

Interview clients to obtain additional information on taxable income and deductible expenses and allowances.

Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.

Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.

Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.

TOOLS & TECHNOLOGY

Cares-3 Years

Word-20 Years

Excel-20 Years

Gateway Systems-3 Years

Outlook/Novell Web Access-5 Years

Type 55 WPM



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