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Customer Service Management

Arlington, Texas, United States
15.00/hr or 30k/yr
May 24, 2018

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Max Justice

Outlets Supervisor

**** ***** ******* **


Detail Oriented

Computer Literate

Skilled at Math and Calculations

Natural Leader

Good with People

Proficient in Microsoft, Android, And


Familiar with Networking, Technical

Support, and basic office

technology setup and maintenance



Business Minded


I have been in the hospitality industry for five years and management for four. I am familiar with leading teams and projects, accounting and budgeting, computers and office software such as word and excel, and I am also proficient in IT. I have also developed cooking skills. SUMMARY


2017-07-01 to 2018-02-01

Outlets Supervisor

Hilton Hotels Rbar and Grill Arlington, TX

Run the restaurant floor as well as the back of house coordination of staff and efficiency

maintain overall cleanliness and delegate tasks including cleaning to employees based on abilities, strengths, and amount of work to be done concurrently

End of day and End of month budgeting and financial analysis as well as forecasting

Basic and advanced bookkeeping to assist accounts both payable and receivable

Maintain and improve costs of goods versus sales, efficiency, restaurant service, and customer satisfaction

Excel use to create schedules and formulaic reports on finances, inventory, and other measurable bar activity such as traffic Created and implemented an inventory management system to track inventory and allow management to control beverage costs and keep track of stock

2015-04-01 to 2018-02-01


Bobby V's Sports Gallery Cafe Arlington, TX

Filled in in all roles of the restaurant

Learned customer service, efficiency, attention to detail, and time management

Managed the restaurant and staff

Enforced local and state alcohol laws

Trained new staff

Ensured cleanliness of the restaurant

Did daily bookkeeping and accounting as well as payroll and participated in weekly management meetings and training Became skilled at waiting tables and guest interaction Became skilled at preparation, presentation, and preservation of food


2016-09-01 to current

Tarrant County College Fort Worth, TX

Business Administration Certificate

Working on my associates in Business Administration, and associates in criminal justice and forensic studies. Currently, I have 26 credit hours and a 3.0 GPA

2012-08-01 to 2016-06-01

James Martin High School Arlington, TX


Graduated top quarter with a 3.9 GPA, took multiple business and accounting classes, as well as AP and dual credit classes. Also took computer science classes and math through calculus. A member of the band, I was Bass Drum Captain for 3 years and Drumline Captain for 2. Scored 1950 on the 2100 scale SAT and a 33 on the ACT. AWARDS & HONORS

Eagle Scout Award - Boy Scouts of America Bass Captain - Martin High School - 3 Years Drum Captain - Martin High School - 2 Years National Merit Scholar Perfect score on three AP tests Management at Taco Bell Corporation - Promoted after 3 months Management at Bobby V's Sports Gallery Cafe - Promoted after 4 months Management at Hilton Food and Beverage Department - Entered as Management CERTIFICATIONS

Texas Alcoholic Beverage Commission Certification - License to serve alcohol in Texas

Food Handler's License - License to handle, prepare, and serve food commercially in Texas

TIPS certified - Certified to professionally and responsibly handle and serve alcohol

CPR - basic CPR and first aid certified by the Red Cross and the BSA Airbase certified - Certification from and Google to be proficient in the use of Airbase, a cloud-based resource combining MS Access like databases with Excel-like spreadsheets, as well as websites, forms and surveys, and a variety of other tools for organization, information gathering, and analysis


Boy Scouts of America

NESA - National Eagle Scouts Association


Published in multiple online publications including literature magazines and E-book compilations. Titles include:

"The Seas", Max Justice, 2015

"I Have", Max Justice, 2012

"Pockaduck Trees", Max Justice, 2014

"Poetry, Short Stories, and Other Matters of the Heart", Joyce Carroll, 2017

"ARLAH", Jeff Bishop, 2018

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